SUMMARY

• Organizational and Process Change Management (SOPs, PSDs, BRDs, TSPs and Training)
• Needs Assessments of impact identification and problem resolution (Change Management)
• Instructional design, technical writing, communications, Master Data Management (MDM) and content management
• Mergers & Acquisitions and Country Enablement
• Executive C - Level, stakeholder, and PMO (Project Management Office) communications and management
• Stand-up instruction, instructional design and distance learning
• Product Lifecycle Management (PLM), RMAs, Failure Analysis, initial product design/redesign (NPI), Proof of Concept, 3D modeling (MBE/MBD), Part Refurbishment, First Article Inspection, Stores, Packaging, Components, Sub-Assemblies, Semiconductor Technologies, product testing, establishment of manufacturing line development with working jigs, and Supply Chain Management
• Business Continuity
• Application, data and contract administration and migration
• Web-based product development and re-engineering
• Process development and re-engineering
• BOM development and product/component traceability
• Technical, Status and Financial meeting facilitation and leadership
• Management of third-party logistics vendors including ECOs and MCOs
• Coordination of deadlines and development of supporting documentation
• ISO 9000 and FDA documentation, internal auditing and QMS documentation management
• Content Management including execution, delivery, digital content, cross-functional work, localization of content, project documentation (project plans, budgets, project status reports, project risks and other project management documentation plus working with content developers, technical writers, instructional designers, and content planning experts.

PROFESSIONAL EXPERIENCE

Project Manager

Confidential

Responsibilities:

• Provided guidance on several Transformation projects with the Global Supply Chain Management group. This included the discovery and implementation phases in the areas of Accountability Metrics, overall Business Operations and process development and review.
• Provided guidance in the creation of the PPM (Project Portfolio Management) Office. This included weekly status meetings, 1-on-1 meetings to align projects to AOP and other group annual goals throughout the organization and present the status to the Executive Review Team bi-weekly.
• Developed and updated MS Project plans, meeting minutes, change management impact assessments, action trackers, weekly status reports, existing process documentation, content management, and MS Visio process charts plus other supporting documentation.

FDA RMA Program Manager, Consultant

Confidential

Responsibilities:

• Create the FDA RMA program for the Echo Frames, a NPI product newly released by Invitation Only. This includes the intake of the customer return information and review the return documentation to validate the device is an FDA complaint or a Non-FDA RMA. Including the review of all CAD drawings with Materials and Manufacturing Engineers to troubleshoot physical product complaints.
• Create the tracking list (project plan) of all aspects of the process to closure of the FDA Complaint, and drive the review of the device if there is a need for an MDR. This includes weekly meetings to review the week’s intake of complaints and closures with individuals from the Legal, Safety, Quality, Engineering and Materials Engineering teams.
• For representing my team during an internal audit, I was presented with the “Best Auditee Award” during the Internal Audit Closing Meeting.

FDA RMA Program Manager

Confidential

Responsibilities:

• Developed and updated MS Project plans, report status and operational risks of FDA complaints, action trackers, weekly status reports, operational readiness, create process documentation for the day-to-day tasks of role, content management, internal communications, and MS Visio process charts plus other supporting documentation for the core team.
• Lead numerous marketing and research projects to completion based on customers’, company owners’ and executive management contractual agreements and requirements for new technology start-ups, small and medium size companies. This included developing the marketing strategy for releasing new consumer electronics technology to targeted audiences, NPI, content development, internal and external communications, Cloud migration, product development, packaging, instructional writing, stand-up instruction, distance learning, writing technical documentation, MDM, and sustaining manufacturing.
• Lead lifecycle consumer product management, development and implementation strategies for enterprise wide change management including proof of concept, first article inspection, MBE/MBD, BOM, ECOs, MCOs, NPI, order management and fulfillment and sustaining manufacturing.
• Facilitate rapid expansion of market flagship offerings, expanding market reach to improve sales channels and market penetration including instructional design, external communications, and facilitation of technical training of offerings.
• Developed and launched NPI strategies to improve manufacturing demands to help release consumer electronics products to sustaining engineering and third-party manufacturing.

Confidential

Project Manager

Responsibilities:

• Provided portfolio project status reports, communications, and escalated project related issues to appropriate levels of management and stakeholders within the cross-functional teams in accordance to the project hierarchy including weekly and monthly PMO status presentations, Operational Goals and Readiness, Steering Committee and other executive metrics and reporting.
• Developed and updated MS Project plans, meeting minutes, change management impact assessments, action trackers, weekly status reports, existing process documentation, content management, and MS Visio process charts plus other supporting documentation.