SUMMARY

• Proven, client - centric Leader and Strategist with paradigm-shifting skills in driving the transformation of IT and Cross Functional Services.
• Rigorously applies Six Sigma, Waterfall and Agile methodologies to achieve sustainable changes in process design, speed, cost and quality.
• Serves as a Trusted Advisor while providing oversight, training and mentoring in support of continuous improvement.
• Employs a servant-leader approach in building teams of engaged, high-level contributors.
• An innovative strategic thinker and tactical problem solver with strong communication and organizational skills and significant experience in managing multi-million dollar budgets and large, complex software systems and implementations.

TECHNICAL SKILLS

• Cisco Voice Over Internet Protocol (VoIP)
• Network & Telephony Topologies & Protocols
• COBOL & RPG Programming on AS/400
• Knowledge of multiple programming languages
• MS Project & Planview Enterprise
• HIPAA Privacy
• PMBOK
• ITIL
• Security

PROFESSIONAL EXPERIENCE

Confidential

PROJECT MANAGEMENT LEADERSHIP

Responsibilities:

• Leads the identification and implementation of project management methods, reporting, tools, templates, guidelines, and standards in order to establish a stable framework that supports all project teams and stakeholders to improve the probability of successful project delivery.
• Designs, develops, and implements a portfolio management reporting strategy to provide current, accurate, and useful information to program and project stakeholders.
• Provides ongoing coaching, mentoring, and performance measurement assessment for team.
• Solid expertise in all aspects of enterprise project planning including business analysis, requirements gathering, software development life cycle (SDLC), and relationship management.

Confidential

BUSINESS ANALYSIS

Responsibilities:

• Proven ability to elicit requirements using interviews, surveys, client site visits, business process descriptions, use cases, scenarios, and task and workflow analysis.
• Critically evaluates information gathered from multiple sources, reconciles conflicts, decomposes high-level information into details, abstract up, from low-level information to a general understanding, and distinguishes user requests from the underlying true needs.

Confidential

CLIENT & VENDOR RELATIONSHIP MANAGEMENT

Responsibilities:

• Listens intently and interprets customer business needs and translates them into application and operational requirements.
• Possesses a well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
• Demonstrated ability to build lasting relationships with clients and vendors.
• Clearly articulates highly complex solutions and benefits in a simple and engaging fashion.

PEOPLE MANAGEMENT & DEVELOPMENT

Responsibilities:

• Focuses on the people side of change - including changes to business processes, systems and technology, job roles and organization structures.
• Matures and retains a cohesive and effective team, while providing mentoring and development opportunities that continuously build upon team and individual capability.

Confidential, BRENTWOOD, TN

IT Program Manager

Responsibilities:

• Manage enterprise IT programs and projects for major energy company focusing on corporate IT initiatives affecting all business units.
• Coordinate various staff from multiple IT departments to verify project and program status.
• Manage several ERP programs including change management and training on new processes and system implementations.

Confidential, Nashville, TN

Senior IT Project Manager

Responsibilities:

• Manage Office 365 implementation and Exchange migration for university faculty and staff.
• Project consisted of managing internal and external resources.
• Planned the change management and migration in batches and worked with vendor to determine optimal Office 365 and Exchange in the cloud configuration.

Confidential, Murfreesboro, TN

Senior IT Project Manager

Responsibilities:

• Manage multiple infrastructure installation projects for major retail client with multiple retail brands.
• Projects consisted of structured cabling infrastructure installation to Point of Sale equipment testing, readying the building for grand opening.
• Managed installation of equipment to support new store including next generation firewalls, switches, IDFs as required, and desktops and printers.
• Projects located throughout the United States, including Hawaii and Puerto Rico.
• Scheduled installation techs for project locations as needed.
• Ordered materials for each phase of a project location; approved invoices for parts, sub-contractors, etc. for each site as needed including general merchandising knowledge.

Confidential, Nashville, TN

Senior IT Project Manager

Responsibilities:

• Manages major, enterprise projects for the company in three major areas: Software Deployment, Infrastructure Upgrades and Deployments, and Internal Software Development.
• Manages multiple vendors simultaneously as part of the initiatives; maintains HIPAA data privacy/security during these initiatives.
• All projects included financial information - including protection of that data - from affiliated hospitals as well.
• All project financial information was maintained using GAAP.

Confidential, Nashville, TN

Senior IT Project Manager

Responsibilities:

• Department of Mental Health and Substance Abuse Services (MHSAS) and Department of Finance and Administration supporting MHSAS.
• Led three major statewide, high profile initiatives for the Department of Mental Health and Substance Abuse Services, Hospital Services Division with teams of 15 or more - Electronic Medical Record implementation, Automated Medication Carts (for state hospitals), and deployment of Kronos (ERP) timekeeping, payroll, financial accounting and scheduling system (for state hospitals).
• Managed multiple vendors simultaneously as part of the statewide initiatives; applied GAAP during these initiatives; maintained HIPAA data privacy/security during these initiatives.
• Managed and implemented several change management techniques and tasks for enterprise projects affecting thousands of employees.

Confidential, Franklin, TN

IT Manager / IT System Administrator

Responsibilities:

• Provided project management for all Home Care Agency office moves across the country including procurement and vendor management.
• Upgraded phone systems to VoIP, Cisco-based small office systems for remote offices.
• Updated WAN communication standards for remote offices via the use of VPN connectivity, broadband, and next generation firewalls/switches.
• Maintained HIPAA compliance throughout all projects.

Confidential, Nashville, TN

Senior Project Manager

Responsibilities:

• Key member of team responsible for quickly resolving critical incidents, as well as vendor selection process.
• Led project teams and multiple third party vendors in successfully deploying hardware and software systems in new school implementations, given limited time and budget for completion.

Confidential, Nashville, TN

Project Manager

Responsibilities:

• Managed and supported multiple IT projects, especially those associated with Data Center Program, Networks and Structured Cabling Infrastructure, and including physical and data security.
• Developed and executed project management/subsidiary plans to ensure project delivery on time, and within budget, scope & quality standards.
• Provided oral and written communications/presentations regarding project status to project team members, stakeholders, and executive management.
• Wrote a multi-million dollar Request for Proposals for a government agency and answered vendor questions concerning the RFP, attempting to solicit vendor help for the new Data Center project.