SUMMARY

• Multi - Industry, Results-driven, Certified PMP Senior Leader with expertise in leading technology based multi-million dollar engagements and organizations.
• A proven leader skilled Confidential creating value by producing high quality services, building multi-level and cross-functional project teams, and developing enduring relationships with clients, vendors and employees.
• Highly educated and formally trained in Six Sigma, CMM, Problem / Change Management and PMBOK methodologies.
• A motivated performer and advisor, highly adept Confidential driving teams to deliver insightful business and IT solutions while collaborating with executive management to formulate strategic guidelines and implementing tactical decisions.
• High-value success in developing best practices and implementing new and improved service programs that impact the bottom line.

AREAS OF EXPERTISE

• PMO, Project & Program Management
• Internal and External Customer Relations
• Change and Process Management
• Service Standards and Process Improvement
• Formal Proposal and Contract Negotiations
• Organization & Staff Development
• Business Development & Retention
• Engagement Review and Risk Assessment
• P&L Management
• Outsourcing and offshore development

PROFESSIONAL EXPERIENCE

Confidential - Atlanta GA

Senior Project Manager

Responsibilities:

• Program managing an enterprise-wide program with company owned retail stores needing an infrastructure migration for 173 retail stores located throughout the entire United States.
• This program includes the new purchase and installation of store based routers, upgrading telephony circuits, and the implementation of a proprietary cloud based transaction-processing system.

Confidential - Atlanta GA

Senior Program Manager

Responsibilities:

• Providing corporate project management support for migrations of 75 Enterprise-wide application in support of a new US Corporate entity: MS Active Directory, MS FIM, Microsoft Exchange upgrades for a companywide migration of over 20,000 individual accounts and 10,000 user accounts.
• This corporate initiative consolidated enterprise IT assets.
• Short term project completed in reaction to senior corporate leadership’s decision to control future costs/benefits.

Confidential - Atlanta GA

Senior Project Manager

Responsibilities:

• Completed within 6 months MS Active Directory, MS FIM, Microsoft Exchange upgrades to MS Exchange 2013, MS Lync 2013 and MS Office 2013 for a companywide migration of 4,600 individual accounts and over 5,000 customer service accounts.
• This corporate initiative consolidated enterprise IT assets.

Confidential - Atlanta GA

Senior Project Manager

Responsibilities:

• Assigned to Verint Back Office Practice. Responsible for end-to-end deployment of enterprise class business process improvement software and hardware, specifically for improving back office practices, FTE reassignment /realignment, and forecasting current staff assignment based on projected daily, weekly and monthly work load forecasts.

Confidential - Atlanta GA

Senior Project Manager

Responsibilities:

• Responsible to the Program Management Office for Data Center Migrations for Confidential & Confidential customers worldwide in Data Center migrations and upgrades.
• Working with several external contracting firms and internal Confidential & Confidential worldwide company assets to consistently make pre-arranged target dates for coordinated due diligence, pre-planning, final checks and project execution on a per client basis.
• Completed 50+ Individual client companies migration

Confidential - Atlanta GA

Director of Project Management//Infrastructure Assets

Responsibilities:

• Currently in the discovery phase for a data center migration of an Enterprise level center with over 100 critical companywide applications and 200 physical and virtual servers.
• Serving a senior company representative working with our Disaster Recovery vendor for overall project planning and control.
• Chosen by the CIO of Confidential Corp with the endorsement of the VP of Technology to personally lead three separate initiatives: A validation of all cellular lines being used within the corporation, a validation of all landline telephone lines used by the corporation and an evaluation of a third party payment process for the payment of both cellular and landline assets used throughout the corporation.
• Within 21 days of being hired as a permanent employee, I recruited, interviewed, reference-checked and staffed one complete audit team, oversaw the continuity of the second audit team and spearheaded a financial review of a large corporate vendor. This hiring effort included the telephony manager and four analysts.

Confidential - Atlanta GA

Senior Project Manager

Responsibilities:

• Led the total project life cycle for a PC replacement / refresh program for a national deployment of over 2,241 PC's / 353 servers in over 300 field offices throughout the US.
• Transition of over 3,400 private/personal phone lines used for company business to company purchased/monitored phone lines/cell phones in a nationwide replacement effort with a National Cell Phone carrier for full voice, text, and data products.
• Leading a corporate project to deploy over 2,230 wireless service scanners to that same field and franchise field offices in a seamless upgrade from a previous Confidential scanner product.