SUMMARY:

• Versatile IT Professional with over 23 years’ experience in IT Asset Management and Procurement possessing extensive knowledge in software and hardware purchasing, reconciliation and development. Manage forecast and plan an IT Asset Management budget of over $35M for hardware and software.Configuration Management, Asset Management, Inventory Management, Purchasing Management, Process Management, Contract Management, Budget, Vendor Management,
• ITIL Certification, Managed Services, Change Management, Technical Project Manager,

PROFESSIONAL EXPERIENCE:

IT Asset Manager/Configuration Manager

Confidential

Responsibilities:

• On boarded 7 Network Classes (Routers, Switches, WAN’s, WAP's, Management Controllers, F5 Load Balancer s, Firewalls) into ServiceNow Asset Management Module with the SACM team.
• Worked with Data Centers, Back Office team and Retail team to document current workflow life cycle of assets
• Configure and maintain the Asset management systems to support Internal deliverable
• Updated processes and procedure and compliance documentation within the PNC environment
• Work closely with technology teams, finance teams, and business teams to identify and facilitate ongoing efficiencies and data quality improvement within their areas.
• Support administrative set - up and management of the CMDB and Asset Management platform
• Managing daily asset data within the ServiceNow Asset Management module
• Ensuring that the CMDB is highly accurate, regularly updated, and available to associated processes in order for it to be useful
• Defining metrics, collecting data, and reporting of the effectiveness of IT asset management processes to the SACM team.
• Establish and maintain documentation of procedures, processes, and reports concerning asset and configuration management.
• Take part in various projects providing support to other departments and teams.

IT Asset Manager/Configuration Manager

Confidential

Responsibilities:

• Assist with the development, implementation, and maintenance of all Configuration Management Database (CMDB) processes and activities while executing the description, mission statement, road map, strategy, process objectives and metrics to measure success for the CMDB and the Configuration Management processes along with its associated activities within ServiceNow
• Detect opportunities to implement best practices to support a collection of up-to-date and inter- related configuration and compliance metrics for IT infrastructure, applications, and business services to ensure data reliability, durability, and availability
• Participate in the reconciliation of CMDB data, ensuring exceptions are noted between CMDB, discovery information, and other authoritative production data repositories; Lead efforts to correct any gaps or inefficiencies in CMDB data, including Configuration Items and their respective attributes
• Identify opportunities to establish audit practices and conduct audits to ensure data integrity and confirm accountable parties are in compliance with the usage of the Configuration Management Database processes
• Work closely with other IT Service Management (ITSM) process owners to promote close alignment and integration with Change Management, Incident Management, Problem Management, and HAM/SAM Management.
• Establish a culture of continual service improvement, especially in the automation of processes for gathering, populating, and maintaining CMDB data; promote the awareness, acceptance, and compliance of the Configuration Management process
• Configuration Manager/IT Asset Manager

IT Asset Manager/Configuration Manager

Confidential, Philadelphia, PA

Responsibilities:

• Responsible Hardware and Software Asset Inventory for DHS City of Philadelphia and remote sites including JCSS, CUA locations and Family Court.
• Implemented Alloy Navigator IT Asset tool including Alloy Discovery and Alloy Help Desk.
• Worked with Network engineers and Database Admins to successfully implement and connect to Active Directory and SCCM to Alloy Navigator and Discovery software.
• Created and implemented citywide Help Desk, hardware and software process, procedures and standards.
• Implemented companyw ide hardware and software Configuration Management Database (CMDB) utilizing Alloy Navigator and Alloy Discovery software
• Created and implemented citywide Help Desk ticketing and ticketing processes to insure timely delivery of hardware and software assets to customers
• Create Help Desk metrics and ticketing metrics for reporting structure.
• Created and maintain Process and Procedure documentation in accordance with the City of Philadelphia standard policies within Alloy Navigator and Alloy Help Desk Systems.
• Created and built fully automated Purchasing System within the Alloy Navigator software system that utilizes an Approval Matrix approved by all department and the DHS Leadership Team
• Responsible for testing and selection of all new hardware technologies within DHS City of Philadelphia
• Collaborate with DHS mangers and the DHS Leadership team to maintain the DHS City of Philadelphia Hardware Support Matrix
• Started meetings with vendor representatives to road map technologies within DHS department including JCSS, CUA's and Family Courts.
• Work closely with DHS customers in order to meet service delivery expectations regarding procurement, scheduling, and delivery of all hardware, software and upgrades requests for DHS employees
• Maintain local and remote site inventories of all DHS City of Philadelphia Hardware Assets by means of SCCM, Alloy Navigator and Alloy Discovery Configuration Management Database tracking tools.
• Created all DHS City of Philadelphia Storage Room facilities at corporate and remote site locations by maintaining security access, safety stock, and maintaining inventory control within the Configuration Management Database.
• Negotiate contracts with vendors for hardware and software including support services maintenance, contracts, desktop hardware, software Enterprise Agreements, software maintenance agreements, hardware maintenance agreements, warranties and tracking all software and hardware contracts
• Compile reports for various departments on hardware purchase's, software purchases, software and hardware upgrades, security patches, security breaches, contract expiration's, maintenance expiration's, and Enterprise Agreement expirations
• Manage all site disposals of old hardware with the pickup and destruction of equipment utilizing vendors at corporate and remote site locations.
• Provided PC and hardware peripherals to members of the DHS user base.
• Provided effective integration customer support by assisting with employee transfers and new hires to ensure smooth transitions.

Global Configuration/IT Asset Manager

Confidential, Wilmington, DE

Responsibilities:

• Manage inventory of assets and CIs (including attributes and dependencies); ensure that additions, modifications and withdrawals of existing ones are properly recorded in the tools by the teams in charge, to ensure compliance with the vendor contracts.
• Manage life-cycle of software and hardware models in the Definitive Media Library (DML), from their introduction to their retirement.
• Produce and distribute reports on existing assets and CIs and their current status including compliance reports, conduct trend analyses with in ServiceNow.
• Verify and audit Configuration Management Database (CMDB) and Definitive Media Library (DML) content: check conformity of hardware assets with actual inventory, verify software assets with license contracts, initiate and track corrective actions
• Manage activities related to license compliance audits to answer requests from software editors
• Work with the Data Center team to set up reporting structure and reports.
• Work with the Data Center to true up of all online equipment connected to the network through ServiceNow Discovery within the CMDB and Asset Management.
• Ensure the key performance indicators are implemented for the process efficiency and continuously propose enhancements to the process
• Design, implement and improve processes related to software and hardware asset management
• Create and maintain documentation of processes, procedures and reports relating to asset and configuration management
• Participate in other ITSM processes, or act as a backup as required to sustain operational activities
• Accountable for the Asset Management and Procurement Team
• Contract Management (Microsoft, IBM, Cisco, Oracle)
• Developed and implemented strategic asset management and governance function
• Work with Infrastructure teams to track asset performance trends
• Best practices within organizational practices
• Created and maintain software and hardware maintenance database
• Ensure compliance of software and hardware license agreements
• Contract management track and oversee
• Develop, implement, and enforce inventory control process within Service Now
• Constantly review the procurement process and explore improvements in process efficiencies and controls
• Develop reports to aid in budgeting and forecasting hardware and software asset and maintenance purchases/renewals
• Work with Finance team to ensure assets are properly recorded on the company balance sheet
• Identifies which Configuration Items (CIs) need to be managed and controlled from the basis of Inventory, Asset and Configuration Management
• Ensures that the CMBD reflects the real-time state of the IT infrastructure
• Defines integration requirements to support other IT Service Management processes
• Audits the CMDB against the infrastructure to measure and report on data integrity and compliance
• Continually reviews the Configuration Management process for efficiency and effectiveness
• Plans and executes the population of the CMDB (manual or automated)
• Works with system management tools to assist with CMDB data integrity

Global IT Asset Manager

Confidential

Responsibilities:

• Manage hardware asset management & software asset management aspects of Asset Management tower for the global DuPont Company managed services account environment with in Service Now
• Track hardware assets throughout their life cycle from introduction to their retirement
• Oversee activities of the Asset Management team and provide direction
• Build and drive strategy and mature the Asset Management service
• Ensure delivery of the service according to the service level agreement
• Conduct analysis, prepare reports and work on project implementation
• Advise client on asset management and function as Subject Matter Expert
• Build and sustain effective communications with all stakeholders towards the goal of maximizing the customer experience
• Engage with cross-functional teams to design and implement ITAM processes and policies supporting the Hardware Asset Management life cycle
• Timely and accurate reconciliation of life cycle data relating to program assets and the asset tracking system
• Reconciliation between various data repositories to ensure consistency of all data sources
• Conduct Asset Management audits and remediation
• Investigate and resolve discrepancies to maintain data integrity of the asset data
• Manage preparation and distribution of pre-defined and ad-hoc reports related to asset management
• Develop and implement continuous process improvements and operational efficiencies including: processes, procedures, tools, and reporting of hardware assets
• Provide ongoing information to leadership, customers, and peers regarding health of the environment, enhancements, innovations and secure network solutions
• Global Configuration Manager/ IT Asset Manager

Global Configuration/IT Asset Manager

Confidential - Philadelphia, PA

Responsibilities:

• Responsible for all corporate and remote site company Hardware and Software Asset Inventory
• Created and implemented companyw ide hardware and software standards
• Implemented companyw ide hardware and software Configuration Management Database (CMDB) utilizing Alloy Navigator and Alloy Discovery software
• Created and implemented companywide New Hire process to insure timely delivery of hardware and software assets to New Hire employees
• Created and maintain Process and Procedure documentation in accordance with CDI Corporate and STS standard policies within Alloy Navigator System
• Created and built fully automated Purchasing System within the Alloy Navigator software system that utilizes an Approval Matrix approved by all department and the STS Leadership Team
• Responsible for testing and selection of all new hardware technologies for CDI Customers
• Collaborate with STS site mangers and the STS Corporate Leadership team to maintain the CDI Hardware Support Matrix
• Meet with vendor representatives to road map technologies within the STS department for all sites including Engineering and Aerospace
• Work closely with CDI customers in order to meet service delivery expectations regarding procurement, scheduling, and delivery of all hardware equipment requests for CDI employees
• Maintain local and remote site inventories of all CDI Hardware Assets by means of SMS, Alloy Navigator and Alloy Discovery Configuration Management Database tracking tools.
• Manage all CDI Storage Room facilities at corporate and remote site locations by maintaining security access, safety stock, and maintaining inventory control within the Configuration Management Database.
• Negotiate contracts with vendors for hardware and software including support services, desktop hardware, software Enterprise Agreements, software maintenance agreements, hardware maintenance agreements, warranties and tracking all software and hardware contracts
• Compile reports for various departments on hardware purchase's, software purchases, software and hardware upgrades, security patches, security breaches, contract expiration's, maintenance expiration's, and Enterprise Agreement expirations
• Manage all site disposals of old hardware with the pickup and destruction of equipment utilizing vendors at corporate and remote site locations.
• Monitor and Report on Hardware Support Calls using the Foot Prints System to provide recommendation to Team Lead on areas that need improvement.
• Provided PC and hardware peripherals to members of the CDI Corp user base.
• Provided effective integration customer support by assisting with employee transfers and new hires to ensure smooth transitions.
• Proactively determine requirements for each customer and deliver necessary hardware to the staging group and schedule timely deployment.
• Work with Software vendors during software audits and report findings to STS Leadership Team
• Work with software vendors to maintain compliance with proper software licensing

Change Manager

Confidential, Wilmington, DE

Responsibilities:

• Track and monitor change requests ensuring all audit requirements are met within Service Now
• Ensure that each change request has appropriate supporting documentation for assigned releases according to internal service levels
• Review all Implementation and Release Management Plans associated with planned change
• Review all Disaster Recovery Changes and recommend updates regarding impacts to production
• Take a proactive approach to managing failed changes, activation issues, or unapproved changes
• Assess impacts and provide support to Service Delivery and Application Development Teams
• Participate in post implementation reviews and audits on selected change records
• Work with internal clients/colleagues to understand and document requirements for Change and Release Management.
• Provide monthly feedback on process compliance and process improvements in partnership with Service Delivery Teams
• Provide ECMS(Change Management System) training and ongoing education as necessary to end users
• Generate, maintain, and distribute change control documents, meeting minutes, metrics, and reports
• Provide testing and review of new Change Management System ITSM Scheduled for 4/2012 release

North American Asset Manager/Technical Project Manager/Change Manager

Confidential, Wilmington, DE

Responsibilities:

• Supported IT Services in managing major changes to system, infrastructure and services including but not limited to planning and communication support
• Interfaced with IT Services and customers to design, develop and implement change effectively while minimizing the risks to the business.
• Worked with Change Managers to develop weekly and monthly change schedules.
• Developed project work plans, testing plans and implementation plans for various implementation projects
• Worked with Service Performance Managers to resolve any escalated problems resulting from change implementations
• Responsible for testing and selection of all new hardware technologies for R&D Customers
• Collaborated with Global Sourcing Team colleagues and the R&D Businesses to maintain the R&D Hardware Support Matrix.
• Met with vendor representatives to road map scientific and non-scientific technologies within the R&D department
• Negotiated contracts with vendors for hardware and support services including hardware, scientific pc hardware, business software and scientific software.
• Maintained Asset Management Group in TPM/EA and ensured that all tickets are picked up and assigned a call status within the established SLA.
• Worked closely with IBM & R&D Customers in order to meet service delivery expectations regarding procurement, scheduling, and delivery of all equipment requests for R&D North America.
• Worked with the Data Centers in US and Canada to track all Network Net Gear with all Data Centers in North America.
• Created Reports for Data Center Group of online equipment conned to the Network.
• Maintained Data Center Stock with hot spares in lap and cold spares within various stock rooms.
• Monitored and Reported on Hardware Support Calls using the TPM/EA System to provide recommendation to Team Lead on areas that need improvement.
• Maintained local and remote site inventories of all R&D Hardware by means of SMS, Inventory Plus and Asset Navigator asset tracking database.
• Managed R&D Discovery DxIx Desktop Services Store Room facilities in FOC and CRDL by maintaining security access, safety stock, and maintaining inventory database.
• Provided PC and hardware peripherals to members of the R&D user base.
• Provided effective integration customer support by assisting with employee transfers and new hires to ensure smooth transitions.
• Proactively determine requirements for each customer and deliver necessary hardware to the staging group and schedule timely deployment.
• Managed all employee transfers to and from the Fairfax facility including the Worcester transfer project.
• Responsible for the implementation and creation of the new Asset Navigator asset tracking database.
• Participated in the documentation of processes and procedures that in corporate the use of the database. Maintain and control all asset information in the database.
• Created and maintained Process and Procedure documentation in accordance with ER/ES. Current documentation includes the R&D Procurement procedures manual and the IBM T-20, T-61 Quick Reference Guide.