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Program Manager/project Manager/product Manager Resume

Dallas, TexaS

SUMMARY

  • Professional with effective leadership, analytical, communication, and organizational skills. Experience in management, product management, project management, user experience, finance, negotiation, sales, scheduling, and customer service in Aerospace, Manufacturing, Retail, Financial Services, and Banking industries.

TECHNICAL SKILLS

  • Microsoft Excel, Access, PowerPoint, Visio, Office/Project/Simulate, Microsoft Business Contact Management, SharePoint, JIRA, Quality Center, User Experience, User Interface Design, Wireframes, Prototypes, and SDLC.
  • Primavera TeamPlay Manager, wInsight for Windows, System 21, PkMS, AS400, SAP, SQL, ARGO Teller/Contact Center/Sales and Service, and Lending Products, OO Analysis, OO Design
  • RequisitePro, Rational Rose, Clear Case, Clear Quest, Blueprint, Quality Center, and multiple CRM Applications including SalesForce.

PROFESSIONAL EXPERIENCE

Confidential, Dallas, Texas

Program Manager/Project Manager/Product Manager

Responsibilities:

  • Responsible for Day to Day Management of On - Site and Off-site BA, PM and Development resources, as well as decision making to ensure delivery of value driven technology solutions.
  • Responsible for the development & management of the Roadmap for the SGS/SPS (GDS) product to ensure successful implementations and meetings of travel agencies and corporate partner needs.
  • Managed and Maintained working relationship with external clients to ensure alignment of business needs, opportunities, and technology deliverables.
  • Provide consultative services to external and internal clients, product managers, and project managers by defining and/or developing business processes, research, and identifying enabling systems/technologies.
  • Responsible for Financial Forecasting, Budgeting, Accruals, Invoicing, providing, & Impact Assessments.
  • Responsible for the management and growth of relationship with Business Partner (Marketing)
  • Lead Program Manager for Technology Agile, Continuous Integration & Continuous Improvement Enterprise Wide Transformation initiative.
  • Proactively identify enhancements, analyze potential problems, and develop and implement technical solutions.
  • Active participant in Vendor Assessment, Selection & Engagement through RFP/RFI process to Statement of Work execution.
  • Elicit design, non-functional, and functional requirements for application development and/or modification via Software Requirements Specifications, Functional Change Requests, Use Cases, Prototyping, and Business Requirement Documents.
  • Provide estimates for enhancements, projects, programs, and defects.
  • Identify and allocate assignments and resources to delivery teams / pods based on estimates, availability and priority.
  • Design and present User Interfaces to provide the best user experience(s) via wireframes and prototyping.
  • Utilize UML Use Cases and Object Oriented Analysis and Design to effectively analyze and communicate current processes and future design. (OO Analysis and Design)
  • Design, review, and execute test cases.
  • Facilitate JAD, JAR, GAP analysis, and Detail Design sessions.

Confidential

Project Manager

Responsibilities:

  • Provided consultative services in the Banking, Pharmaceutical, Retail, Airline, Defense Contract, Manufacturing, and Medical industry, by providing valuable solutions, analysis, and effective communication.
  • Elicited design, non-functional, and functional requirements for application development and/or modification via Software Requirements Specifications, Functional Change Requests, Use Cases, Prototyping, and Business Requirement Documents.
  • Provided consultative services to clients, product managers, and project managers by defining and/or developing business processes, research, and identifying enabling systems/technologies.
  • Proactively identifed enhancements, analyze potential problems, and develop and implement technical solutions.
  • Designed and present User Interfaces to provide the best user experience(s) via wireframes and prototyping.
  • Utilized UML Use Cases and Object Oriented Analysis and Design to effectively analyze and communicate current processes and future design.. (OO Analysis and Design)
  • Designed, reviewed, and executed test cases.
  • Facilitated JAD, JAR, GAP analysis, and Detail Design sessions.
  • Very proficient in Agile, Waterfall, Scrum, RUF (Rational Unified Process, and PMBOK (Project Management Body of Knowledge).
  • Working knowledge in Call Center, Retail, Commercial, Lending, Teller, CRM banking software, SalesForce, OSRx, and SOA.

Confidential

Lead Business Consultant

Responsibilities:

  • Acted as the liaison between ARGO and customers in the banking industry, by providing valuable solutions, analysis, and effective communication.
  • Elicited design, non-functional, and functional requirements for application development and/or modification via Software Requirements Specifications, Functional Change Requests, Use Cases, Prototyping, and Business Requirement Documents.
  • Utilized Business Requirement and Quality Assurance tools RequisitePro, Rational Rose, Clear Case, Clear Quest, Blueprint, and Quality Center (QC).
  • Provided consultative services to clients, product managers, and project managers by defining and/or developing business processes, research, and identifying enabling systems/technologies.
  • Provided technical support to sales support in response to RFIs and RFPs and client requests for additional functionality.
  • Proactively identified enhancements, analyze potential problems, and develop and implement technical solutions.
  • Acted as lead User Interface designer to ensure the best user experience(s) via wireframes and prototyping.
  • Designed and define processes and functionality through the use of Agile Software Development Methodology, Waterfall Software Development Methodology.
  • Utilized UML Use Cases and Object Oriented Analysis and Design to effectively analyze and communicate current processes and future design.. (OO Analysis and Design)
  • Designed and reviewed test cases.
  • Facilitated JAD, JAR, GAP analysis, and Detail Design sessions.
  • Working knowledge in Call Center, Retail, Commercial, Lending, Teller, and CRM banking software.

Confidential

Business Analyst

Responsibilities:

  • Responsible for the design and implementation of existing software modifications and custom built applications for System 21.
  • Analyzed business needs, identify opportunities for process improvement and propose solutions to obtain maximum efficiencies operating within the long-term corporate goals.
  • Gathered user and customer requirements and define business processes through application change requests. Designed processes and functionality through the use of UML Use Cases (OO Analysis and Design).
  • Utilized Agile Software Development Methodology.
  • Designed and presented User Interfaces to provide the best user experience(s) via wireframes and prototyping.
  • Utilize Business Requirement and Quality Assurance tools RequisitePro, Rational Rose, Clear Case, Clear Quest Quality Center (QC).
  • Designed and/or review test cases. Manage the process of acceptance, installation, and deployment of software changes. Presented business and system processes through Microsoft PowerPoint and Visio presentations.
  • Managed and define the scope of projects utilizing Microsoft Project as project manager for multiple projects simultaneously.

Confidential, Arlington, Texas

Business Analyst

Responsibilities:

  • Responsible for the financial management of multi-million dollar projects through financial analysis, forecasting, risk assessment, and performance improvement initiatives.
  • Constructed quotations for potential customers through a collaboration of estimates from engineering, manufacturing, subcontractors, and vendors.
  • Played a vital role in establishing baseline costs, profit margins, and scheduling of projects through the use of Microsoft Project.
  • Negotiated with vendors and suppliers for products and services that ultimately contribute to the timely and cost effective completion of current and future projects.
  • Team lead for SAP implementation for PP and PS modules. Managed the process of gathering requirements, planning, acceptance, installation, and deployment.
  • Defined user and customer requirements. Designed processes and functionality through the use of UML Use Cases and the Agile Software Development Methodology.

Confidential

Business Analyst

Responsibilities:

  • Analyze and manage the cost and schedule aspect for as many as fifty multi-million dollar accounts in the V-22 Program using earned value methods and tools such as Primavera TeamPlay, SAP, Cost Manager, and wInsight.
  • Utilized SAP modules PP, PS and MM in support of scheduling, planning, and analysis.
  • Support the CAM and Integrated Product Team leads by providing financial data, forecasts, variance analysis reports, schedule risk assessments, cost-benefit analysis, and financial performance analysis.
  • Formulate and implement means of improving performance and decreasing variances in the cost and schedule to provide ultimate efficiency.
  • Collaborate with management to create both effective and efficient cost and schedule baselines.
  • Present financial data and performance analysis to Executive Leadership Team on a monthly basis.

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