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It Media Services Manager Resume

SUMMARY

  • Over twenty years of customer service experience, project management, and audiovisual collaboration service manager.
  • Responsible for the scheduling of AV technicians, work with Conference Planners to ensure all AV requirements are present for meetings/events.
  • Manage key elements of operations, service, and support in audiovisual conferences and telepresence technology.
  • Provide solutions for custom design concepts.
  • C onfigure, manage and maintain system infrastructure.
  • Experienced in a variety of global corporate industries and various university medical centers and have provided support for various levels of executives and all levels of professional end users.
  • Solid ability to build manage and lead a team of A/V specialists
  • Project management, develop SOW, manage tasks, and complete in time and budget
  • Responsible for the development, training, and mentoring of team members.
  • Setup, configure, monitor and maintain all the video conferences.
  • Managed and administrated the schedules, reservations of conference rooms.
  • Launch and monitor remote video conference sessions while coordinating with other team members to ensure successful meetings.
  • Manage and maintain Cisco/Tandberg, Polycom video conferencing and Telepresence infrastructure.
  • Install and Configure Codec, MCU, Content Server, and security surveillance
  • Configured and managed various IP Protocols.
  • Improve audio and video conference quality in existing multimedia environments.
  • Manage and maintain Control System Technology like Crestron and AMX.
  • Manage and Maintain Digital Switching Technology like Crestron and Extron. arOne digital signal processing technology and digital switching technology.
  • Manage and maintain desktops, laptops relating to unified communications including audiovisual, multimedia, networks and telecom.
  • Collaborate with the Network Administrators to interface with Telecom providers and coordinate effort to order, install, test and troubleshoot MPLS, T1s, and ISDN circuits.
  • Develop and maintain documentation of the video conferencing environment including operational guidelines, and procedures and quality assurance checklists.

PROFESSIONAL EXPERIENCE

Confidential

IT Media Services Manager

Responsibilities:

  • Establish and maintain effective communication and cooperative working relationships with university faculty, administration, staff, government, private agencies, and the public to accomplish the objectives of the event.
  • Maintain the GC and ASRC audiovisual media systems in classrooms, research labs, conference room, and lecture halls.
  • Supervised and assisted AV support staff in diagnosing and troubleshooting all non - functional media equipment.
  • Provide instruction and direction on these steps needed to improve staff skills.
  • Upgraded the university’s AV infrastructure, introduce the university to the digital platform.
  • Conduct training regarding proper usage and operation of AV equipment.

Confidential

Service Contract Manager

Responsibilities:

  • Maintain a relationship with the clients by providing audiovisual services for scheduled events, and conferences.
  • Manage the audiovisual services for event production, and webcast/streaming. Monitor, maintain and ensure the SLAs were satisfied.

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