IT Media Services Manager Resume

SUMMARY

Over twenty years of customer service experience, project management, and audiovisual collaboration service manager.
Responsible for the scheduling of AV technicians, work with Conference Planners to ensure all AV requirements are present for meetings/events.
Manage key elements of operations, service, and support in audiovisual conferences and telepresence technology.
Provide solutions for custom design concepts.
C onfigure, manage and maintain system infrastructure.
Experienced in a variety of global corporate industries and various university medical centers and have provided support for various levels of executives and all levels of professional end users.
Solid ability to build manage and lead a team of A/V specialists
Project management, develop SOW, manage tasks, and complete in time and budget
Responsible for the development, training, and mentoring of team members.
Setup, configure, monitor and maintain all the video conferences.
Managed and administrated the schedules, reservations of conference rooms.
Launch and monitor remote video conference sessions while coordinating with other team members to ensure successful meetings.
Manage and maintain Cisco/Tandberg, Polycom video conferencing and Telepresence infrastructure.
Install and Configure Codec, MCU, Content Server, and security surveillance
Configured and managed various IP Protocols.
Improve audio and video conference quality in existing multimedia environments.
Manage and maintain Control System Technology like Crestron and AMX.
Manage and Maintain Digital Switching Technology like Crestron and Extron. arOne digital signal processing technology and digital switching technology.
Manage and maintain desktops, laptops relating to unified communications including audiovisual, multimedia, networks and telecom.
Collaborate with the Network Administrators to interface with Telecom providers and coordinate effort to order, install, test and troubleshoot MPLS, T1s, and ISDN circuits.
Develop and maintain documentation of the video conferencing environment including operational guidelines, and procedures and quality assurance checklists.

PROFESSIONAL EXPERIENCE

Confidential

IT Media Services Manager

Responsibilities:

Establish and maintain effective communication and cooperative working relationships with university faculty, administration, staff, government, private agencies, and the public to accomplish the objectives of the event.
Maintain the GC and ASRC audiovisual media systems in classrooms, research labs, conference room, and lecture halls.
Supervised and assisted AV support staff in diagnosing and troubleshooting all non - functional media equipment.
Provide instruction and direction on these steps needed to improve staff skills.
Upgraded the university’s AV infrastructure, introduce the university to the digital platform.
Conduct training regarding proper usage and operation of AV equipment.

Confidential

Service Contract Manager

Responsibilities:

Maintain a relationship with the clients by providing audiovisual services for scheduled events, and conferences.
Manage the audiovisual services for event production, and webcast/streaming. Monitor, maintain and ensure the SLAs were satisfied.

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