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Technical Program Manager Resume

Dallas, TX

SUMMARY

  • Highly accomplished Technical Program Manager \ Client Strategist with proven experience in driving high impact software and infrastructure initiatives to successful delivery within an enterprise environment. Combining strong business and technical backgrounds, relates well to all stakeholders. Demonstrated expertise in reviving distressed projects to successful completion.
  • Comprehensive expertise in all financial aspects of project deliveries including return on investment, make / buy analysis, budgeting and capital appropriations, hardware and software procurement, resource procurement, contract negotiation, vendor management and managing teams to key performance indicators.
  • Excellent business and technical background to communicate technical issues effectively to a wide audience. High commitment to customer service while influencing and managing the clients.
  • Well - versed in monitoring and controlling skills - risk, change and scope management, negotiation, and conflict resolution - resulting in consistently successful product implementations that are on time, within budget and meet business objectives.
  • Demonstrated ability in strategic planning, business-to-technology mapping, relationship management, staff development and building effective teams from the ground up.
  • Exceptional business acumen and communication skills, including senior management and executives. Strong organizational and leadership skills. Polished presentation skills. Excellent presence. Collaborative and approachable spirit. Flexible and proactive attitude.
  • Specialties: Corporate Transformations (mergers / acquisitions / carve-outs (4 in career), Transportation and Logistics, Retail, Compliance and Governance (PCI-DSS, HIPAA, GDPR), Application and Infrastructure Restructurings, Strategic alignment of IT to business objectives

TECHNICAL SKILLS

Management: Technical leadership, program management, software application team management, strategic analysis and planning, vendor management, budget planning, cost analysis and containment, resource management and team building, change management, incident response management, risk assessment and management.

Technologies Used: Amazon Web Services (AWS), Microsoft Dynamics CRM, Active Directory (AD), Networking, Firewalls, Storage Area Network (SAN), Network Attached Storage (NAS), Virtualization Environments (VMware, Citrix, Parallels), SQL Server, Oracle, Windows Communications Foundation (WCF), Azure, SOAP, XML, ASP.NET, MVC, JSON, JavaScript, Internet Information Services (IIS), Extract-Transform-Load (ETL)

Delivery Toolset: Microsoft Project; Microsoft Word; Microsoft Excel; Microsoft PowerPoint; Clarity; Microsoft Visio; Rational Unified Process, Team Foundation Server; Agile SCRUM; Waterfall, Jira.

PROFESSIONAL EXPERIENCE

Confidential - Dallas, TX

Technical Program Manager

Responsibilities:

  • Initiated and managed deep dive analysis of existing infrastructure, application and security standards within company and documented all existing security gaps as per NIST, PCI-DSS and GDPR and OWASP guidelines. Worked directly with CIO and CISO to discuss gaps and formulate an action plan to close all deficiencies.
  • Created security policies with accompanying standards and procedures documentation, ensuring all documentation was signed and supported by executive management team and key implementation directors. This included such key areas as change management and incident response management.
  • Led technical project delivery effort of 25-member team to implement all changes needed. Activities included strategic planning and analysis, resource assignments and progress monitoring, timeline planning, vendor management, Amazon Web Services (AWS) migration of major payment applications from on premise to public cloud, implementation of infrastructure and application standards and procedures, and establishment of proactive monitoring to identify and resolve security threats.
  • Successful results included achievement of PCI-DSS SAQ A-EP and GDPR compliance, documented security policies and procedures within the entire organization supported strongly by executive management, effective change management and incident response management procedures, and the establishment of an SOC.

Confidential - Frisco, TX

Technical Program Manager

Responsibilities:

  • Hired to drive a distressed technical delivery already 4 months late for a key Confidential business client. Successfully worked with Confidential engagement director to identify all technical architecture gaps between approximately 12 disparate systems and their interactions with Microsoft Dynamics CRM solution. Organized and documented all needed work streams and drove all work stream tasks to successful completion.
  • Built and managed an IT team consisting of both Confidential consultants and internal client associates. Using strong servant management leadership, this team maintained a positive attitude and reached delivery milestones despite the challenges of long hours and aggressive timelines.
  • Directed and actively participated in technical architecture discussions for all work stream efforts to ensure that extensible enterprise solutions were being used within the client environment. Utilized problem solving skills to arrive at innovative solutions in order to meet tight deadlines.
  • Actively worked within a client PMO structure highly geared towards waterfall methodologies to utilize agile practices in order to meet aggressive deadlines. Successfully bridged methodology disconnects to keep team focused on milestones.
  • Created and enforced standards and practices for product deliveries to include unit testing, code reviews, technical documentation preparation and comprehensive implementation plans.

Confidential - Irving, TX

Technical Program Manager

Responsibilities:

  • Starting from scratch, led extensive infrastructure analysis, planning and deployment efforts including networking, security and firewall policies, server builds, storage, virtual environments and Citrix architecture to support successful software deliveries to 32 separate clients as part of a large-scale $40M effort.
  • Managed financial and organizational components of software deliveries including strategic planning, hardware procurement, resource allocation and management, risk management, scope management, vendor relationships and negotiations, executive communications and budgeting for all tower efforts.
  • Participated in technical business analysis with various client stakeholders to pinpoint specific client migration requirements and forged strong business relationships with those stakeholders to meet those objectives in a timely and cost-effective manner.
  • Created and enforced standards and practices for product deliveries to include networking file transfer protocols, security, capacity planning and storage, implementation run books, and ETL migration strategies.

Confidential - Grapevine, TX

Technical Program Manager

Responsibilities:

  • Managed the efforts of the software development, business analyst and project management teams engaged in the program suite project deliveries. Involved in interviewing, onboarding, review and development of staff. Helped build highly collaborative team environment through SCRUM approach.
  • Prepared and managed return on investment and make / buy analysis, budgeting and capital appropriations planning, hardware and software procurement, resource procurement, contract negotiation, vendor management and executive communications.
  • Extensively engaged with business stakeholders and development staff to direct technical business analysis and architectural technical design that resulted in appropriate business-to-technology mapping. Managed business relationships and produced a strategic corporate vision of both the business and technical components for each application in the product suite.
  • Established and enforced standards and practices for product deliveries to include coding guidelines, security policies, architectural reviews, implementation documentation, and testing strategies.

Confidential - Irving, TX

Senior Solutions Architect

Responsibilities:

  • Performed systems analysis and design of both software and supporting infrastructure needs and worked with all pertinent technical team members to drive development and implementation strategy using Microsoft and Oracle solution within a web-based context. Utilized SSRS reporting toolset and .NET Membership and Role Provider authority and authentication strategy.
  • Created and enforced audit standards to ensure compliance with federal HIPAA standards in conjunction with input from business users, legal, and data repository teams.
  • Managed product deliveries and worked closely with quality assurance and business analyst team to establish appropriate testing plan and test cases. Managed all executive communications for project.

Confidential - Ft. Worth, TX

Senior Solutions Architect

Responsibilities:

  • Led systems analysis of current disparate product suite and designed common component software architecture to assist in streamlining future rapid development capabilities for CSC. Headed software development team in troubleshooting common components during implementation phase of project. Procured necessary infrastructure components needed to drive new strategy. Performed make / buy analysis, then selected and procured third-party software packages to drive architectural vision.
  • Established and enforced standards and practices for product deliveries to include coding guidelines, Microsoft Enterprise Library usage, third-party software usage and governmental security standards.
  • Created corporate technical vision for new architecture and managed all executive communications.

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