SUMMARY

• I am an accomplished, versatile, dynamic, passionate, collaborative, and well - qualified professional with over 17+ years of experience as a Senior Project Manager across Health care, and Financial Industry. I am a self-starter, diligent & resourceful relationship builder with excellent interpersonal and communication skills
• I am a Business PM as well as an IT PM
• I’m well versed with Agile/Scrum, and Waterfall Models
• I have the ability to develop and implement customer relationship strategies and provide training for the development of team members. I play a key role in recommending and implementing performance improvement efforts across the organization
• I have administe red, monitor ed, and assess ed the company's operating performance by developing and tracking key metrics
• I am an excellent communicator and mentor, guide and develop active partnerships with clients, enhance operational success and create long-term growth and stability
• I effectively communicate with all level audiences, work across all organizational levels to organize, lead, coach, communicate, connect, and utilize company resources and systems
• I have extensive experience in cross-locational, cross-functional team leadership, onshore-offshore model and also have global exposure working in multi-cultural regions
• I am well experienced for executive management and C-level interaction
• I have gai ned knowledge of data analytics tools like Tableau, agile tools like Jira, e-commerce applications, cloud, and new software implementations
• I have experience in Product and Project Lifecycle Management, Software as a Service (SaaS), Platform as a Service (PaaS)
• I am a Certified Project Management Professional (PMP) and a Certified Risk and Compliance Management Professional (CRCMP)
• Certified Salesforce Administrator
• Pursuing Salesforce cloud consultant certification

Professional Experience

Project Manager

Confidential

Responsibilities:

• Administer complex project implementations for the Confidential PMO group in agile model
• Working as a PM, managing multiple project budget and forecasting using capital and O&M funding
• Managing contracts and statement of work (SOW) with third parties, maintaining project plans in Clarity, tracking project progress and tasks through Azure Dev Ops
• Identifying risk and issues on a project, and understand the impact to the project’s schedule, and budget with proper escalation
• Stakeholder management, Resource Management, Time management
• Managing multiple HR project initiates from project management perspective
• Overseeing SAP implementation of accounts payable automation project to optimize invoice capture and automate workflows for invoice approvals and processing

Project Manager

Confidential

Responsibilities:

• Administer complex project implementations for the digital automation group comprising of Robotic Automation processing, desktop automation processing and Optical scan processing beneficial for improved efficiency, reduced manual intervention and reduced overall cost for resource and effort
• Working as a Business PM, liaising with executives from different business groups, stakeholder management, project management, overseeing requirement gathering and maintaining multiple project, risk and communication plans

Senior Project Manager/Change Manager

Confidential

Responsibilities:

• Administer complex project implementations from inception to implementation, conducting change management assessment and determining impact, review governance changes
• Managed projects related to financial application Luminate Online and CRM application Personify
• Project Management responsibilities with stakeholder management, vendor management, overseeing the requirements gathering, maintaining the project plans, risk and communication plans
• Responsible for the financial management of projects, including a budget, forecasts, and tracking of projects
• Accomplishing restructuring of department, ensuring data transition and exchange takes place efficiently and smoothly, team members are appropriately assigned to new teams
• Championed the effort to set up processes for multiple applications, interaction between all the applications
• Handle program for consolidating the gift processing platforms of 76 chapters under a single governing body called the hub and manage the migration of data from legacy platforms to the new system
• Play a key role in ensuring project change initiatives meet objectives on time and on budget by increasing stakeholder adoption and facilitating transition
• Responsible for preparing and delivering ongoing project status reports to C-level executives
• Created change management strategy and getting approvals from senior management
• Identify, analyze and prepare a risk mitigation plan for the change
• Establish key change management, processes, operations, resource allocation, disaster recovery processes in case of an operational shutdown, and develop a communication plan for appropriate stakeholder engagement

Project Manager III

Confidential, Northbrook, IL

Responsibilities:

• Work as a technology project manager in a PMO environment and manage multiple on premise and cloud hosted implementations
• Responsibilities included managing PMM and SDLC life cycles, customer engagement, stakeholder reporting and involvement, collaboration with project sponsor, budget control, mitigation strategies, requirements gathering, documentation of the PMM and SDLC compliance documents
• Administer quality system metrics, interface with the development and vendor teams, service integration and executive reporting, kick off meetings, knowledge transfer of new implemented products to OPS teams, risk assessments
• Stimulate product implementations for Record Management System - Control Point, Contract Management System - Ariba, Legal Hold application - Legal Hold Pro, eDiscovery management, HR - Payroll, Accruals, ADP Time and Labor, SAP Field glass
• Successfully developed and administered product launches from inception to support phases including addressing SOX, J-SOX compliance and other regulatory rules and guidelines
• Handle the projects by building relationships with stakeholders and following regulatory and compliance guidelines for the pharmaceutical industry

Project and Product Manager

Confidential

Responsibilities:

• Own the airline products, lead the payments team from the Bangalore location for new product launches, integration and implementation of the airline partner payment service providers (PSP's) from China, Thailand, Japan, Singapore, USA, France, Spain and rest of Europe
• Lead the assessment process for new partners, define roadmap, improve strategies and priorities for existing partner product improvements
• Support sales development and business development teams for product demo, product customization, product performance and go-to-market strategy
• Contribute to payment product solutions, innovation, product budget monitoring, identification of payment industry trends, and technology trends.
• Administer design changes for Amadeus product delivering a complete passenger system right from the e-commerce web application to the backend payment processing and integrations into other airline components
• Handle the engineering and business analysis teams for requirements, scope definition and statement of work, implementation schedule for new software implementations
• Perform gap analysis and create new solutions to close the gap in products

Project Manager and Business Analyst

Confidential

Responsibilities:

• Responsible for successful product launches and direct the product development lifecycle of SaaS based insurance application system
• Led the Business Analyst Team for Agile/Scrum based requirement gathering using Iterative Model - User Story, Storyboards, Wireframes for First American Title Insurance ecommerce site
• Coordinate with customers, support process conversion, manage product guidance, sprint backlogs, and stakeholders
• Utilize the Team Connect Foundation Server tool for documentation, testing
• Ensure user stories meet the Definition of Ready criteria
• Liaising with the client, assisting process transformation, managing product roadmap, sprint backlogs and stakeholder management
• Handle the agile/scrum lifecycle of products, with daily scrum meetings, sprint planning, velocity, retrospection, backlog grooming sessions
• Work with architects for efficient solutions and launch new features

Project Manager and Business Analyst

Confidential

Responsibilities:

• Managing initial customer product launches and product management from ideation to product implementation and launch in agile mode
• Forecast product performance in market based on research and conducted in-depth market research on prepaid features and coming up with the design and workflow for Bill Payment - web application suiting the prepaid card launch for the client
• Manage requirement gathering, product solutions, product demonstration, process optimization for products, implementation of UAT for the client
• Implement a complete Bill Payment solution for the first prepaid customers, including the creation of a pilot website that implements website functions, wireframes, all flowcharts, and PCI payment guidelines
• Liaise with quality teams, product managers, development teams, architects to come up with a successful solution
• Utilize payment industry knowledge for capturing the client, internal, third party business/functional requirements; apply ISO8583 card specifications, PCI regulations for designing and formulating transaction processing of prepaid products

Assistant Vice President - Project Manager

Confidential,Long Island City, NY

Responsibilities:

• Handle implementation of 12-14 projects simultaneously across 70 Citibank Countries in SaaS based model
• Projects included Currency Conversion, Foreign Exchange (FX), currency rate management, real time collections service, debit payments, credit payments, cash payments, online global transfer (CGT), PCI-DSS, settlement, reconciliation on ISO 8583 specifications
• Additional PM responsibilities involved maintaining the budget, time and cost estimation, resource requirements, definition of SLA agreements, scope management, issues tracking and reporting to senior management, root cause analysis of major issues, vendor selection and managing vendor requirements
• Create requirements documentation, monitor design solutions, manage supplier development cycles, implement UAT with a global payment network
• Administer the legal and compliance aspects of the manufactured and executed payment products

Senior Consultant - Project Manager

Confidential ., New York City

Responsibilities:

• Involved in various project management and business analysis roles for web-based application built for retail banking like Global Billing and Pricing System and investment banking Global Finance Desk Trading System - Fixed Income Derivates
• Involved in Lockbox Migration, Anti-Money Laundering projects for Citibank

Associate Consultant - Application Developer

Confidential

Responsibilities:

• Developed multiple banking, e-commerce systems, process flows for web-based applications for Equity Derivative System - UBS, core ecommerce products like airlines booking systems for Sabre and Travelocity, developing cargo booking ecommerce engine for Lufthansa Airlines.
• Led the quality validation for next generation Palmtop products

Technical Skills

• Project Management Tools (Microsoft Project Plan, Clarizen, Smartsheet, Clarity)
• Microsoft Suite - Word, Excel, PowerPoint, Visio
• Jira, Confluence, Team Foundation Server, Azure Dev Ops, Service Now
• SharePoint, SharePoint Online
• Microsoft Office
• C++, Oracle, Sybase, Java, Adobe