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Associate Underwriter - Commercial Lines Resume

TECHNICAL SKILLS:

  • Licensed Property & Casualty Claims Adjuster
  • Licensed Personal Lines Insurance Agent
  • Broad insurance experience
  • Detail oriented and resourceful
  • Proven ability to meet deadlines
  • Exceptional customer service and interpersonal skills

PROFESSIONAL EXPERIENCE:

Confidential, Malvern, PA

Associate Underwriter - Commercial Lines

Responsibilities:

  • Responsible for supporting commercial lines underwriting staff by analyzing new and renewal submissions from brokers including following up wif brokers to obtain outstanding underwriting documentation needed to complete policy issuance and endorsement requests
  • Trained new team members
  • Worked on project as subject matter expert to automate and improve efficiency of policy documentation indexing
  • Worked on project to streamline teh procedures for policy endorsements
  • Revised teh operation unit’s job aids for processing referrals related to account billing inquiries
  • Resolved basic underwriting and account billing issues
  • Provided phone/email-based customer service to brokers and internal departments
  • Completed ancillary reports and projects as assigned

Confidential, Wayne, PA

Claims Service Associate

Responsibilities:

  • Responsible for investigating property claims related to equipment breakdown and service line failures. In addition, analyzed policy documentation to obtain teh applicable coverage forms and limits needed to be listed as part of teh claims file. Also, set teh appropriate coverage exposures and reserves wifin authority limits, based on teh details obtained about teh loss
  • Provided written reports on investigation, settlement, and denials of claims in accordance wif established service level agreements
  • Participated in project for establishing new process for damage and cost evaluation for service line claims
  • Assisted wif project for tracking commercial claim data integrity

Confidential, Wilmington, DE

Sr. Billing Unit Specialist

Responsibilities:

  • Analyzed and evaluated new and renewal business to determine continued acceptability.
  • Canceled new policies and decline renewals or adjust policies as necessary.
  • Provided technical assistance to agents, district managers and other departments in teh Service Centers via telephone, electronic or written correspondence regarding coverages, policy and endorsement provisions and acceptability of risks for teh requested line of business.
  • Partnered wif Service and Sales to assist wif process development and assessment of current guidelines to identify areas requiring improvement, or gaps wifin possesses.
  • Provided feedback for consultants and management regarding training issues for call center agents
  • Implemented process improvements to streamline referrals from Service and Sales
  • Answered questions from internal and external customers concerning teh billing of a policy, research detailed billing and payment problems and took care of escalated billing calls for consultants
  • Received recognition for streamlining billing error project
  • Graded case studies for service advocate billing certification and rewrote policies to correct billing system errors and process daily billing system reports
  • In 2004 obtained and maintain Property and Casualty insurance license

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