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Noc Lead/project Coordinator Resume

TECHNICAL SKILLS

  • HP Openview - APC StruxuWare -Solarwinds
  • Service-now-ITIL-Visio -XP
  • APC UPSs-GSX-Sitescope

PROFESSIONAL EXPERIENCE

Confidential

NOC Lead/Project Coordinator

Responsibilities:

  • Responsible for management of datacenter environments using Netbotz equipment with StruxureWare software to capture data for each location.
  • Responsible for UPS Netbotz installation in office environments also to monitor equipment and order replacement batteries or other failed equipment for each location. Responsible of getting the field team to install and return failed equipment at remote locations.
  • Made Visio layouts for datacenters rack and power locations for current and new installation planning.
  • Scheduled change controls for office outages, for moves and equipment upgrades.
  • Trained and supervised company’s Global datacenter NOC located in the Philippines which operated on a 24x7 timeframe.
  • Worked in the NOC prior until the department was moved in November of 2014 as an analyst responsible for updating open tickets using Service-now, contacting network, server or server application owner or SAN team members when there’s an outage that needs to be escalated.
  • Tracked the outage ticket until closed so that the SLA is met for the team.
  • Monitored over 2000 nodes on the international network of WAN/LAN nodes using tools such as AIM Orion, HP Openview, BMC Control M & NetBackup.

Confidential

IT Support Engineer

Responsibilities:

  • Performed hardware repair on HP and Lexmark laser printers in the Chicagoland area at locations such as BMO Harris Bank and BankOne.
  • Coordinated ordering of parts for failed computer equipment.
  • Helped in total IT support for the Motorola campus in Schaumburg, IL.

Confidential, Tampa, FL

IT Support Engineer

Responsibilities:

  • Handled comprehensive PUMA site installation including POS system, wiring to routers, installation of PC's and registers, verified cabling.
  • Interfaced with managers, vendors and technicians to ensure efficient completion of project. Completed site surveys to determine parameters of projects.

Confidential

IT Support Engineer

Responsibilities:

  • Provided installation and maintenance of FC/9000 .CD/9000 SAN fiber channel switches and 9801 SNS channel extension devices. Also worked on 2700/2900 matrix switches.
  • Responsible for handling ABN AMRO accounts, one of the largest in the Chicagoland area.
  • Performed physical installations of equipment for effective software upgrades in order to maintain customer satisfaction.
  • Visited client sites to monitor equipment for effective operations and rectify client problems.

Confidential

IT Support Engineer

Responsibilities:

  • Provided installation and maintenance of Symmetrix SAN mainframe storage systems.
  • Assisted in maintaining Symmetrix equipment at CNA Insurance, one of the largest accounts in the Midwest, in order to ensure smooth operations.
  • Helped complete physical installations, software upgrades and provide support of the Symmetrix equipment.

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