SUMMARY

• Confidential is a D.B.A. (Doctorate of Business Administration) candidate, has a MPM (Masters in Project Management), and is ITIL certified with over 20 years of IT infrastructure and software development experience using Waterfall and Agile methodologies.
• He’s an experience Leader and Program Manager including roles in IT service Management, Operations Manager, and as Senior Project Manager.
• Confidential has over 20 years experience in Infrastructure services including a multitude of hands - on experience as Field Engineer/Ops Manager within various industries and centers including: Datacenter, Call Center, Service Desk, and industries: government, retail, banking, insurance, manufacturing, automotive, food & beverage and travel & transportation.

PROFESSIONAL EXPERIENCE

Confidential

Sr. Program/Project Mgr.

Responsibilities:

• Cisco network upgrade at Confidential International.
• The upgrade was both LAN and DC project to upgrade over 40 locations thought the world and two Datacenters.
• EMC Storage upgrade for Confidential, NY.
• Network and Server rack builds for Confidential .

Confidential

Project Manager & ITIL Service Manager

Responsibilities:

• New data center build out which include best in class Cisco Unified Compute System (UCS) w/ Cisco Nexus switches and routers and NetApp storage solution.
• Migration of applications, data and users from existing data center to new data center.
• Upgrade of 14 national and international locations to new MPLS Cisco Network.
• Develop and manage ITIL Incident, Problem, Change Management team, and processes for the organization.

Confidential, Chicago, IL

Project Manager

Responsibilities:

• Contracted to establish best of breed processes within Project and Release management for the Confidential Infrastructure team while overseeing several Project releases for United.
• Working at the program level to leverage resources, dependencies and reporting. Project methodologies include both Agile and Waterfall.
• Duties include managing requirements, budget, scope, scheduling, resources, risk, dependencies, as well as change and incident management.

Confidential, Chicago, IL

Program/Project Manager

Responsibilities:

• Program/Project Manager for the Enterprise Data Warehouse.
• Led a team of Contract Project Managers overseeing various projects for the healthcare unit.
• One project that I managed and had been turned over to me to complete was over budget and risk of not meeting the implementation date was the Application Tracker Project. Scope of work; was to implement a program that would turn the customers application for insurance from batch process, that took days to track, into a realtime process that would take hours. Issues; the design was incomplete, so the project had a high number of defects, which delayed implementation. I had developed a quality process to identify different components that would need work together with the use SME's to reduce defects and cost overruns.
• Working at the program level to leverage resources and dependencies and reporting. Project methodologies include both Agile and Waterfall.
• Duties include managing requirements, budget, scope, scheduling, resources, risk, dependencies, as well as change and incident management.

Confidential, Lincolnshire, IL

Project Manager

Responsibilities:

• I was hired for my vast project management experience with both infrastructure and software development to help drive release testing and production activities.
• One project that I helped with was a new testing process to develop a plan and implement virtual test servers for the release testing team. We had missed milestone dates due to the new virtual hardware platform, which had trouble with the software integration. Worked with the vendor of the hardware and our software development teams to overcome and bring project back on schedule.
• Duties include managing requirements, budget, scope, scheduling, resources, risk, dependencies, as well as change and incident management.
• Confidential applications: POS (Point of Sale), IC+ (Pharmacy), Loyalty, One Confidential, eCommerce, EHR, eRX, Photo and IVR.
• Network: UTM (Fortinet) Firewall, Cisco switch 2960s and 2921 router, IMS (Intel Management System), IP addressing, DNS.

Confidential, Bloomington, IL

Project Manager

Responsibilities:

• Responsible for running projects through release management; Release categories include major, minor, service pack and emergency releases.
• I was brought in to help manage a project to implement the insurance companies new infrastructure platform that would support the mobile app, Salesforce, and agent. The project was at risk due to regulatory issues due to the insurance and bank data in the Salesforce Cloud. State Farm decided that to elminate the risk we would build out it's own internal sales force cloud, which was the fist of its kind for Salesforce.com.
• Duties include managing requirements, budget, scope, scheduling, resources, risk, dependencies.
• Systems - Host JCL, JAVA, J2EE, DataStage ETL based applications.
• Salesforce.com CRM application development project.

Confidential, Volo, IL

Incident Manager

Responsibilities:

• Responsible for managing various technical support teams to resolve Confidential ’s high severity outages for all business units at their tier 4 data center.
• Supported a transition project to migrate credit card infrastructure.
• Responded to internal and external customer incidents and drive high critical issues to resolution.
• Facilitated crisis calls with IT departments to communicate and escalate outage/crisis from initiation to closure.
• Responsible for making judgment calls and direct conversation for timely and effective resolution.
• Responsible to drive crisis calls to quick resolution ranging from system communication errors to entire data center outages.
• Coordinated efforts with problem, change, release and configuration management teams.
• Maintained the State of Georgia’s Computer Operations.
• Drove management bridges to discuss the high severity incidents in relation to time, scope, risks and plan to mitigate the incidents.
• Effectively communicated with technical teams for resolution to these incidents.
• Worked closely with IBM management to verify and identify SLA’s set by the various customers of the state.
• Lead project teams to help work solutions with the states various contractors to help resolve high severity issues.

Confidential, Northbrook, IL

Project Manager

Responsibilities:

• Utilized MS Project for Gantt charts, WBS breakdown structures, cost scheduling, and time work, then provided to the project team.
• Managed and installed (VOIP) protocol and wireless access at headquarter locations serving over 10,000 users.
• Data Center relocation project- Scope move data off of 400 servers located IL and NJ DC’s to Confidential DC.
• PM responsibilities included planning through closing phases of project, support for migration of data and turndown and removal of equipment with a team of 30 people and budget of $10 million.
• Managed data center moves of over 450 servers and 30 data center switches.
• Oversaw data center upgrades which included Move, Adds, and Changes
• Directed video conferencing equipment upgrades at headquarters’ location.
• Managed Cisco, AT&T, and electrical contractors for all Kraft projects.
• Performed day to day technical activities including managing network access, repairing any phone, data, and video incident tickets.

Confidential, Detroit, MI

IT Service Manager

Responsibilities:

• Managed a team of incident and problem managers at Confidential unit for Confidential .
• Performed change and release management of 911 call center applications.
• Supported 32 critical applications over a complex infrastructure for a 24/7 -911 call center environments.
• Responsible for mitigating any high severity outages using the ITIL managed set of processes.
• Responsible for mitigation/monitoring/ and reporting to GM senior leadership at Confidential for all high severity outages.
• Responsible for the development and implementation of DataStage ETL projects
• Directed and mitigated all high severity incidents for Confidential applications.
• Managed all problems tickets within the Confidential network.
• Led a team of Confidential Incident, change and problem managers.

Confidential, Los Angles, Dallas

Senior Project Manager

Responsibilities:

• Managed various data center projects including (servers, Cisco network, data circuit, environmental, electrical, and cabling).
• Data Center Server upgrade project. Scope consolidate all servers to new Windows 2000 servers.
• PM responsibilities included planning-closing phase with a team of 20 and budget $100,000.
• Data Center circuit consolidation project. Scope- Identify all circuits within the data center and then install new T 3 circuits. PM responsibilities included planning- closing phase. Team 5/Budget $100,000.
• Responsible for the development and implementation of DataStage ETL projects
• Data Centers Infrastructure upgrades at Confidential data center. Scope to upgrade DC from 16 meg token ring backbone to Cisco Hardware platform with gigabit backbone. PM responsibilities included planning-closing phase. Team of 20/Budget 2 million.
• Deployed over 35 thousand workstations worldwide over a two year period.
• Managed a team of level three desktop support personnel to install new desktop environments for Confidential .
• Managed the desktop hardware vendors for all of Confidential .
• Upgraded to a converging network so the data and voice infrastructure could achieve 1000/mbs backbone and 100/mbs to desktop/ phone.
• Managed the install of new Cisco Gigabit network backbone for Confidential . The project included vendor management and a team of installers for five states and over 30 sites (Midwest region).
• Directed the install of new Microsoft servers and desktops for the entire Confidential Midwest region.
• Conducted the opening of new Terminal 3 G concourses for American Eagle Airlines.
• Led the install of wireless access for Confidential and AE terminals at O’Hare.
• Performed day to day activities including fixing all phone, data, and desktop incident tickets in the Midwest region.
• Responsible for the conversion of Reno Airlines to Confidential Call Center/Data Center.
• Utilized MS Project finalize the conversion and to transfer Reno Airlines information into A.A.’s systems.
• Oversaw the data and voice equipment migration in the call center.
• Managed the conversion for call center employees over to the new Confidential environment.