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It Configuration Manager - Administrative Office Resume

Pittsburgh, PA

SUMMARY

  • Dual citizen of teh United States and Italy - can legally work in teh US, Italy, and teh European Union
  • Experienced IT Manager wif international experience managing and supporting global infrastructure and service management projects in teh United States and Europe
  • Technical experience wif core IT infrastructure and service management technologies and solutions
  • Ability to manage and create relationships wif global stakeholders and customers through TEMPeffective leadership and communication

TECHNICAL SKILLS

Infrastructure and ERP Systems: Active Directory, Cisco UCS, Exchange, Oracle Manufacturing, SAP Business Objects, VMWare Virtual Server Management, Windows Server and Desktop OS

Service Management: BMC Discovery (ADDM), BMC Remedy, BMC Atrium CMDB, HP Universal Discovery (DDM, uCMDB), ServiceNow, Alemba vFire (formerly Infra/VMWare Service Manager)

IT Management Experience: Service Delivery Management, IT Infrastructure Management, IT Service Management, Financial Management, Customer Relationship Management, IT Customer Service On-site IT Infrastructure and Service Management experience in England, France, teh Netherlands, Poland, Italy, and Spain.

PROFESSIONAL EXPERIENCE

Confidential,Pittsburgh, PA

IT Configuration Manager - Administrative Office

Responsibilities:

  • Manage teh planning, build out, and implementation of teh BMC Discovery application and associated IT Infrastructure to be used for Configuration Management
  • Build and manage teh Configuration Management processes to be used by teh US Courts in establishing their Configuration Management Database (CMDB)
  • Perform administration of teh BMC Discovery, ITSM, and Smart Reporting servers and applications
  • Drive adoption of teh BMC tools for use by teh AO to replace existing systems or use as a new system

Confidential, Pittsburgh, PA

Data Center Services

Responsibilities:

  • Responsible for delivery of all Infrastructure services provided by teh server hosting layer (Processing) including but not limited to server procurement, backups, patching, monitoring and alerting, maintenance contracts, storage, security, and governance
  • Manage delivery of teh above services for teh Workplace and SharePoint Processing server environments (300+ servers) and Xerox Midrange server environment (4500 servers)
  • Manage teh statements of work (SOWs) for teh various services under Workplace and Enterprise SharePoint
  • Manage and approve financial cycles related to teh hosting services and for any hardware procurement required for ongoing projects and initiatives
  • Manage business relationships between teh corporate Xerox team and its suppliers and internal customers

Confidential

IT Service Management

Responsibilities:

  • Manage teh processes and delivery for AMP application support, account administration, billing, and core ITIL processes - Incident, Change, Service Request, and Configuration Management
  • Manage teh implementation of teh statement of work (SOW) requirements for small transition projects related to teh AMP applications
  • Responsible for managing and meeting SLAs/KPIs related to teh AMP applications and services
  • Main point of contact between XIM and XBS for any AMP steady-state projects, issues, and requests

Confidential, Pittsburgh, PA

Senior IT Controls Analyst

Responsibilities:

  • Project leader for Configuration Management to plan, design, and implement an enterprise Configuration Management Database (CMDB)
  • Designed and enforced Incident, Change, and Problem Management processes as part of teh IT Service Management team
  • Led network and infrastructure discovery efforts for impact analysis methods related to critical business and technical services

Confidential,Pittsburgh, PA

International Project Leader - IT Infrastructure and Service Management

Responsibilities:

  • Implemented a Configuration Management Database (CMDB) on global scale for a Fortune 500 company based on ITIL principles
  • Designed integration between Configuration Management and existing Incident and Change Management processes
  • Administered a system of more TEMPthan 50,000 Configuration Items built to display impact analysis for multiple critical applications
  • Managed IT Service Management and consolidation projects up to $2M and consulted wif outsourced and global service management organizations and business units
  • Leader and facilitator of teh Change Advisory Board (CAB)

Confidential

Architecture Systems Analyst

Responsibilities:

  • Global infrastructure project lead for teh integration of teh largest acquisition in company history, SigmaKalon, based in teh Netherlands
  • Consisted of a three-tier integration project: Datacenter Consolidation, Network Integration, and Service Desk Integration
  • Completed enterprise Confidential and infrastructure analysis models related to new and existing products and applications
  • Assisted international ERP (Oracle) projects and implementations by measuring teh Confidential of teh backend systems and acting as a liaison between global infrastructure teams in Pittsburgh and local personnel (On-site in Europe)
  • Created and maintained service level agreements for critical business applications
  • Provided tier four support and internal consulting to infrastructure groups to help solve their toughest incidents (all enterprise technologies)
  • Administered a global Exchange system of approximately 80 servers and Active Directory domain controller fleet of approximately 150 servers
  • Migrated enterprise Exchange server fleet from Exchange 5.5 to Exchange 2000
  • Served as tier three technology support to strategic business units and teh Global IT Service Desk
  • Employee of teh Year - MVP 2003

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