SUMMARY

• Responsible for the delivery of enterprise wide projects on time, within budget and desired quality.
• Provide daily leadership and management of all activities pertaining to program / project direction, goal setting, planning, estimating, resource allocation and assignments, health and reporting, problem resolution and collaboration with key stakeholders to ensure program / project goals are met.
• Twelve plus years of financial services, eight years consulting, six years of AGILE and five years airline industry.

CORE COMPETENCIES

• Project Management Professional (PMP), Project Management Institute (PMI)
• Certified Scrum Master (CSM), Scrum Alliance and AGILE
• Software Development Life Cycle (SDLC), Rational Unified Process (RUP)
• Technology Program and Project Management of E - commerce and Digital domain.
• Portfolio Project Management (PPM), Clarity, Planview. MS Project/Enterprise Server, SharePoint and Primavera
• Requirements / Use Case Development, Object Oriented Analysis and Design (OOAD)
• Release and Enterprise Change Management
• Software: HP Quality Center, WinRunner, MS Office and Lotus Notes, MINGLE and JIRA

PROFESSIONAL EXPERIENCE

Confidential, Northbrook, IL

Senior Project Manager

Responsibilities:

• Managed technology digital and mobile SDLC / Agile projects for a Pharmacy Benefits Management (PBM) as a result of a merger and acquisition of a long term care pharmacy services company.
• Tools used include Clarity and MS Project.
• Key project included enhancements to an application that allowed facility residents and their caregivers to view: drug history, outstanding bills, plan selection and messaging. Scope was to improve the overall user experience, improve registration and assisted living bed retention. Project budget ½ M.

Confidential, Schaumburg, IL

Information Technology Program Manager

Responsibilities:

• Led multiple Programs and Production Support activities for Member Services Technology. Scope was migration of existing legacy applications, data and integration to acquirer’s network as part of a Merger and Acquisition. Identified and managed multi-program dependencies.
• Collaborated with IT Program Managers for Navigator CRM and IVR (inbound and outbound) programs. Overall program budget $15M.
• Identified resource requirements and worked with recruiting to identify, secure, on-board and support offshore / onshore resources.
• Managed vendor resources. Provided Program status and conducted status calls. Worked with Infrastructure teams on multi- server deployments.
• Conducted GO-NO-GO decision meetings with IT and business. Executed installs using Service Now.
• Contributed to the development of implementation plans.
• Led production support and post production validation activities with IT and business.
• Provide on-site call center support.

Confidential, Chicago, IL

Senior Technology Program / Project Manager

Responsibilities:

• Led multiple technology projects as part of a Global PMO for Citi Retail Services using SDLC / AGILE approaches. Responsible for on time delivery, within budget and quality.
• Proactively managed issues and risks.
• Produced executive status reports and metrics.
• Identified required on shore and off shore resources. Developed Implementation Plans. Conduct weekly project meetings.
• PPM tools used include Planview.
• Implemented AGILE transformation from Waterfall as an AGILE Coach. Provided practical implementation of AGILE. Projects included web based / mobile development projects for multiple retail partners.
• Overall Program over ½ M. Scope included: Processing of Consumer and Commercial acquisition applications and processes.
• Implementation across all acquisition channels new terms reflecting changes to late fee, return check fees and return convenience check fee amounts Purchase plan offers and disclosure language.

Environment: JAVA J2EE and Legacy Systems.

Confidential, Chicago, IL

Senior Technology Project Manager / Scrum Master

Responsibilities:

• Managed technology projects at BMO Harris Bank for the Lending area as part of the Project Management Office (PMO). Responsible for planning and execution activities: acquired estimates, developed and tracked project plans and budgets. Responsible for the development of key project artifacts, reviews and approvals. Conducted weekly status meetings, provided Executive Status to Senior Management and communication to impacted areas.
• Engaged resources, collaborated with Line of Business on communication and training plans in preparation for technology deployments.
• Planning tools used included: Clarity PPM ver 13.01.0102 , MS Project and SharePoint.
• Technology projects included: $2.5M regulatory Mortgage with over fifteen downstream applications.
• The scope was to resolve a production issue which impacted customer statements in the calculation of fees as a result of a merger and acquisition from another bank.
• Anti-Money Laundering (AML) $ 10.5M budget to be delivered in multiple phases. Scope of the project was to match and merge customer data into a single AML-centric view of customer to product relationships. Create a centralized repository for all US Bank Customers with unique customer ids, associated profiles and financial products used.

Confidential, Chicago, IL

Execution Manager / Scrum Master

Responsibilities:

• Managed a multi-million Program for Database Services. Implemented an AGILE development process using JIRA.
• Responsible for iteration planning, conduct daily SCRUM meetings and retrospectives.
• Monitored and controlled sprint progress. Monitored and reported on queue of work and incident resolution.
• Provided Executive Status Reports to Senior Management.
• Responsible for daily leadership for key projects which included an Oracle / Exadata implementation and consolidation for a Data Center migration.
• Collaborate with project managers, external vendors and impacted support areas.

Confidential, Chicago, IL

Program Manager

Responsibilities:

• Responsible for managing a multi-million Program and driving all phases for the Integration Competency Center consisting of small to large technology projects/programs to successful completion.
• Department was responsible for Data Warehouse / Business Intelligence (BI), ETL and web services development initiatives.
• Technologies used included: Composite, Data Stage, Informatica, Business Objects and Crystal Reports.
• Created Production Support metrics to ensure adherence to established Service Level Agreements and monitor quality and trends.
• Implemented a Monthly Release Model for Investment Outsource resulting in significant cost reduction and operational efficiencies.
• Identified and implemented process improvements.
• Implemented data virtualization services for Global Investments across a range of data sources required by a client’s reporting platform.
• Migrated client reporting from existing to new data sources.
• Decommissioned Informatica as an ETL development platform and replaced with DataStage.

Confidential, Chicago, IL

Program / Project Manager

Responsibilities:

• Led multiple concurrent projects using both Waterfall /Agile approaches. Projects included: Rewards Programs, Wellness, Enrollment and Federal Mandates.
• Technologies used: (JAVA, ActiveWeb, ActiveJDBC, Glassfish ESB, web services) and ORACLE 10g and Legacy applications involving multiple technology teams, partners and external vendors.
• Managed Program Budget of $8 M using Clarity.
• Managed an AGILE development process. Responsible for iteration planning, conducted daily SCRUM meetings and retrospectives.
• Monitored and controlled current release progress. Worked with multiple application development Scrum teams.
• Enrollment projects included processing of HumanaVitality renewals at the member level to coincide with the member’s medical plan renewal date.
• Continued support of existing Non Integrated Medical Plans enrolled through the EPOBL7 process. Project budget over $1M.
• Managed the acquisition of a South African company its technology, assets and resources to support the continued development of its rewards programs.