SUMMARY

• Proactive leader who offers over 25 years of diverse planning experience with a blend of hands - on design, management expertise to include portfolio management as well.
• 14 years of Infrastructure, including Data Center/Data Warehouse work.
• 10 years of application support and development to include 15 years of AGILE/SCRUM and Waterfall experience managing project, along with SDLC and DevOPS and methodologies.
• Managed delivery and implementation projects of a variety of size and scope using formal PMBOK practices in finalizing requirements, creating project plans, risks, issues, and communication plans.
• ITIL libraries setup and maintained.
• Worked and evaluated Tico in a lab environment for possible integration into T-Mobile’s production environment.
• Projects included hardware deployment, data center infrastructure, Y2K compliance, server upgrades, process deployment, and Sarbanes-Oxley (SOX) compliance.
• Oversaw UAT testing.
• Defined product roadmap and created backlog in conjunction with product owner and key business partners
• Six-Sigma process management of certain projects.
• Assisted in compliance with several financial institution, to include NIST (Cobit5) and Dodd/Frank Act, along with SOX, PCI, PII, and safe harbor.
• Used mediation software for delivery of interactive mobile messaging and personalized content to mobile devices.
• Managed teh successful completion of over 10 software development projects over a range of software utilizing .NET, Java, HTML, CSS, Javascript, and SQL components, with budgets ranging from $100k-$1m+
• me have managed, oversaw and reported on 3rd party vendors throughout my working experience.
• Effectively managed, communicated, and improved customers’ Information Technology Infrastructure Library (ITIL) processes by managing teh Project Interface Manual (PIM) project, which standardized and aligned customers’ IT processes closer to ITIL.
• Responsible for working with Release Management and Change Management to deliver top solutions to clients and ensure proper delivery of software and products.
• Developed an Integrated Master Schedule (IMS) to manage teh work tasks required to complete teh work required in my Integrated Master Plan (IMP).
• OCM, Supply Chain Management /Procurement, Operations Management.
• Worked to implement AML Procedures in Financial institutions.
• Demonstrated ability to direct and coordinate activities of multiple projects and project teams/managers and to ensure efficient progress on schedule and within prescribed budget.
• Experienced in full range of Project Management standards, to include teh following: Six Sigma, ANSI, SDLC 3.0, PMI/PMBOK, Agile, DevOps, Waterfall and SCRUM, from Cradle to Grave of Infrastructure and SDLC projects.
• Manage teh program budget through teh passing of timely orders, teh preparation of monthly forecasts and teh monitoring of expenditure.
• Identify and monitor risks, constraints or escalating issues, and inform teh hierarchy accordingly.
• Ensure dat all data and information is updated, well organized and easily accessible; and dat lessons learnt and best practice are capitalized.

TECHNICAL SKILLS

• PMI/PMBOK
• Agile
• SCRUM
• SDLC
• Siebel
• WBS
• webMethods 8.2
• SAP PureScale 9.8
• ITIL
• Service Management
• Oracle EBS
• Waterfall
• Facet
• Captiva
• Congo
• Portfolio Management
• MS SharePoint
• ServiceNOW
• CA Unicenter
• Forecasting
• Informatica
• Clarity
• VMware
• Remedy
• SAP
• ERP
• Avaya
• Cisco
• ShoreTel
• VoIP
• NICE actimize
• Change Management
• Problem Management
• Risk Management
• Incident Management
• SOX
• SOC2
• Intergraded Scheduling
• HP Quality Center
• Delphix
• CA Lisa
• TDM
• PII
• Safe Harbor
• PCI
• Order Management
• OCM
• Supply Chain Management /Procurement
• Operations Management

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

SR Project Manager

Responsibilities:

• me was responsible for tracking tasks and milestones on teh Disaster Recovery and Data Center project (DCDR).
• Marking project status and reporting to teh stakeholders daily.
• Used an agile methodology to implement software and hardware changes
• Used HPQC to track defect and report on them.
• Meet and discussed with team, teh proper way of standing up a data center from ground up and used Service NOW to track all changes in teh environment
• Tracked issues and risks to our project.
• Worked with 3rd party vendors to ensure tasks were completed on time or initiated escalations immediately.
• Maintain project plan.
• Facilitate and maintain methodology requirements.
• Maintain working knowledge and continuous use of tools required to lead project.
• Hardware and software auditing.
• Update status report.
• Update resource forecast
• Track project actuals.
• Maintain Risk / Issues / Action Items / Open Questions log.
• Engage with Program or PDO GM/Manager (if applicable ).
• Facilitate project meetings.
• Communicate/Engage/Follow Up/Escalate.
• Provide Feedback.

Confidential, Chicago, IL

SR Program Manager / SR Project Manager

Responsibilities:

• me was responsible for managing and motivating Agile project groups in order to complete tasks in a timely manner and deliver a high level of performance.
• Credit underwriting of Small Business/Commercial accounts, including financial, collateral and guarantor analysis. Additional industry and company research also performed.
• ServiceNOW implementation and conversion from Remedy.
• Worked with teh developers to ensure all data was properly transferred from our Remedy environment into our ServiceNOW environment for historical purposes and teh eventual repurpose of teh Remedy servers.
• Defined product roadmap and created backlog in conjunction with product owner and key business partners.
• Lead teh transition of teh team form WATERFALL so SCRUM.
• Lead upgrade of teh Salesforce application.
• Lead transition of hardware transformation in teh datacenter. To include prioritizing vendor schedules.
• Performed Hardware audits.
• Develop roadmap to optimize our internal tools and products as they relate to Salesforce and CRM
• Identify, manage, and mitigate day-to-day operational aspects of teh project and scope of SF/CRM
• Worked to ensure security of application and user information was secure in all environments within teh network.
• Transiting in-flight projects from IBM to Confidential .
• Project Management of Technical Projects by:
• Project Scope Definition
• Project Kickoff
• Detailed project planning activities
• Communication Plan
• Project team meetings
• Risk Management and Mitigation
• Timeline, cost, scope management
• Change Control process
• Project Execution
• Status and project communication
• Lessons Learned
• Project Management Team participation

Confidential, Milwaukee, WI

SR Program Manager/Project Manager

Responsibilities:

• End to End project management responsibilities for internal projects including but not limited to Contact Center application, IVR implementation (Nuance), Call Quality monitoring (Autonomy), Database Migration and Server/Switches replacement and deployment.
• Responsible for estimating teh work to be done, identify dependencies, critical path activities, & teh resources needed for each Telecom projects.
• Manage projects from end to end, and drive teh project team from start through completion. Ensure business requirements are suitably defined, understood and signed off.
• Define project scope, objectives, milestones and deliverables. Pro-actively manage project risks and issues and minimize their impact on teh project.
• ServiceNOW cleanup for proper conversion.
• As it relates to UCCE, me was charged with leading teh efforts from to Project manager perspective to plan for and ensure quality and timeliness of implementation of activities related to design, build and implementation of work product; contribute in activities related to risk planning, requirements elicitation, analysis of architecture, creation and review of design; coordinate with client and internal team on scoping, issue resolution, status updates; halp supervisor in estimation, staffing analysis and solutioning; mentor team on project competencies.
• me was responsible for managing and motivating Agile project groups in order to complete tasks in a timely manner and deliver a high level of performance
• Lead teh transition of teh team form WATERFALL so SCRUM.
• Defined product roadmap and created backlog in conjunction with product owner and key business partners.
• Lead teh team to implement changes of teh WAN and teh datacenter connections during teh upgrade of teh Milwaukee location.
• Write-up preparation and assisting in teh sales proposal process, including accompanying teh Relationship Managers on customer oriented projects.
• Was teh “go-to” person to lead from Agile to SCRUM.
• Negotiate use of resources in a matrix management environment.
• Used TFS as we knew our scope would expand as we continued to grow in teh Milwaukee location. We want to be in teh best position to expand and grow.
• Coordinate and manage project reporting, project reviews and project steering meetings.
• Communicates IT standards and new IT solutions, processes, and policies to teh businesses, functions, and geographies.
• Regularly communicate project expectations to team members and stakeholders and use their feedback to optimize progress.
• Lead teh effort to regulate and monitor teh security concerns of teh wireless implementation and teh network in teh Milwaukee location on teh WAN for teh upgrade.

Confidential, Cary, NC- Remote/ Temp

Sr Project Manager - Consultant

Responsibilities:

• End to End project management responsibilities for an internal projects including but not limited to Contact Center application, IVR implementation (Nuance), PCI Compliance, Call Quality monitoring (Autonomy), Database Migration and Server deployment.
• Responsible for estimating teh work to be done, identify dependencies, critical path activities, & teh resources needed for each Telecom projects.
• Manage projects from end to end, and drive teh project team from start through completion. Ensure business requirements are suitably defined, understood and signed off.
• Define project scope, objectives, milestones and deliverables. Pro-actively manage project risks and issues and minimize their impact on teh project.
• Define security measures and able to communicate concerns from customers from a security standpoint. Worked to implement in an orderly fashion so as to not interrupt teh day-to-day business.
• Manages customer and prospect calls, and various other projects.
• Lead teh development team in an SCRUM environment from teh waterfall environment.
• Negotiate use of resources in a matrix management environment.
• Coordinate and manage project reporting, project reviews and project steering meetings.
• Communicates IT standards and new IT solutions, processes, and policies to teh businesses, functions, and geographies.
• Performed software audits.
• Regularly communicate project expectations to team members and stakeholders and use their feedback to optimize progress.

Confidential, Atlanta, GA

SR Project Manager

Responsibilities:

• From January of dis year (2015), me went back to school to obtain my ITIL certification. me was awarded my certification of completion.
• Data remediation efforts.
• Define security measures and able to communicate concerns from customers from a security standpoint. me worked to implement in an orderly fashion so as to not disrupt teh day-to-day business.
• Setup security protocols to be spread across teh different divisions.
• me utilized DevOps to maximize our software efforts.
• me also did some informal consulting to lay out a blue print to aide Confidential in teh certification process of SOX, Safe Harbor, PCI and PII across teh enterprise of all of their subsidiaries. dis effort is now underway.

Confidential, Atlanta, GA

SR Project Manager

Responsibilities:

• Responsible for teh transitioning projects from HP to Cisco.
• Worked on a Fixed Price Contract from HP and Avaya.
• Provided weekly updates on status of teh projects in flights.
• Setup projects using MS 2013 and transferred to Clarity.
• UAT testing at site locations.
• Data Remediation and AML processes.
• Managed new ITIL library.
• H/W and S/W audits.
• Assisted in development of a voluntary risk-based cybersecurity framework dat is prioritized, flexible, repeatable, performance-based, and cost-effective. dis was our NISIT project experience.
• me lead teh effort to implement UCCE while we were converting from Avaya to Cisco, which included procurement and asset management.
• me was charged with leading teh efforts from to Project manager perspective to plan for and ensure quality and timeliness of implementation of activities related to design, build and implementation of work product; contribute in activities related to risk planning, requirements elicitation, analysis of architecture, creation and review of design; coordinate with client and internal team on scoping, issue resolution, status updates; halp supervisor in estimation, staffing analysis and solutioning; mentor team on project competencies.
• Credit underwriting of Small Business/Commercial accounts, including financial, collateral and guarantor analysis. Additional industry and company research also performed. Credit write-up preparation and assisting in teh sales proposal process, including accompanying teh Relationship Managers on customer and prospect calls, and various other sales/customer oriented projects.
• Used Mantas AML from Oracle.
• Responsible for managing large, complex global IT projects, with a primary focus on Oracle EBS R12 migrations, implementations, and upgrades.
• 10+ years working with Oracle as an end user in a functional role.
• Responsible for working with Project Management team to define, review BRDs, author Technology FRDs and work with DWH / Mantas SME partner teams to deliver consistent quality projects within specified timelines and approved budgets.
• Also assisted in teh continued Dodd-Frank Act.
• Project work included New Branch setup, demand management and capacity planning.
• Decommissioning of closed sites.
• DevOps methodology used to setup software implementation.
• Integrated SharePoint to include new banking applications in new bank setups.
• Assisted SAP applications to provide tax and financial structuring for bank’s investments in capital markets transactions, private equity/real estate funds, and commercial banking transactions and AML prevention efforts.

Confidential, Atlanta, GA

SR Project Manager

Responsibilities:

• Managed teams working on large scale, multi-million dollar project for teh PMO on multiple platforms, including warehouse management systems
• Managed global teams involving Billing platforms, application upgrades, Data Center Refreshes, Implementation of new technologies, rate plan changes, mergers with newly acquired carriers, including java developers, etc.
• Used Tibco in lab for possible future use.
• Lead upgrade of teh salesforce application.
• Develop roadmap to optimize our internal tools and products as they relate to Salesforce and CRM
• Identify, manage, and mitigate day-to-day operational aspects of teh project and scope of SF/CRM
• Used Agile methodology to implement software.
• Used MS 2013 to Managed all projects assigned.
• Performed UAT testing once completed.
• Setup SharePoint site for team use for our document repository and better collaboration and integration of applications across T-Mobile’s and Metro PCS’s environments for merger.
• Used MS Project 2010 and Project server to track tasks on teh project.
• Major project involved me leading a team of DBAs and Developers to remediate our Oracle EBS platform from and audit finding working to implement fixed assets and project accounting.
• After teh EBS audit finding, we worked to resolve our databases before a scheduled upgrade.
• Managed projects using MS Project and Clarity.

Confidential, Atlanta, GA

SR Program Manager

Responsibilities:

• Sr. Project Manager, charged with assessing teh upgrading teh SQL environment to SQL 2012.
• POC provided only
• Agile used for SQL implementation.
• Attending weekly status meetings internal and external to compile information needed for teh upgrade.
• Used MS Project 2013 and project server to track tasks on teh project.
• Worked to ensure project was SOX compliant with governance.
• Setup ITIL library.
• Worked to integrate TMS within customer’s environment.
• Used MySQL workbench (metadata) to manage teh data migration.
• Working with teh team of Developers, QA/BA/ and other networking personnel to ensure an overall complete design and solution to implement dis SDLC project.
• Reported deficiencies within Backups in terms of storage, speed and performance (recovery).
• Also responsible for future planning for storage (capacity planning).
• Worked on oracle & xml reports development, workflow customization, forms & OAF.
• Integrate/migrate data of DB2 (AS400), SQL-Server, Microsoft Access and Legacy Oracle applications to Oracle EBS R12.
• Assisted with teh Development of UAT Scripts, conducted UAT and end user trainings; perform go-live activities such as supporting users and reconciliation of teh new system results with teh legacy system
• Assisted to implemented web Methods to assist in tracking inventory for specific customers.
• Report all Risks and issues related to teh planned upgrade.
• Setup SharePoint site for team use for our document repository and better collaboration.
• Creating requirement and checking those completely and assist in creating KPIs for teh project team.
• Setup framework for Data Warehouse implementation for overhaul of backup solution.

Confidential, Atlanta, GA

Senior Program Manager/SR Project Manager

Responsibilities:

• Managed teh multiple streams with teh Segmentation program, including teh 4 additional segments/platform setup for merchants to ensure HA for teh holidays and continued growth and document teh SOA.
• Performed hardware and software audits.
• Led effort to upgrade to MS Server 2008 from MS Server 2003.
• Relocated Datacenter from Denver, CO to Metro Atlanta, used TFS and VM to reduce our footprint and project cost.
• Presented to Change & Release Management boards.
• Document steps for process improvements.
• A customized SMS message is created dat awakens themobile device so dat instantmessagingmay be initiated.
• Used Delphix Data as a Service software platform transforms application projects.
• AML prevention efforts. And Data remediation
• Oversaw UAT testing.
• Develop roadmap to optimize our internal tools and products as they relate to Salesforce and CRM
• Identify, manage, and mitigate day-to-day operational aspects of teh project and scope of SF/CRM
• Setup and managed ITIL Library.
• Managed java development for out backend systems.
• DevOps methodologies used to implemented software.
• Assisted in teh audit for teh Dodd-Frank compliance.
• Credit underwriting of Small Business/Commercial accounts, including financial, collateral and guarantor analysis. Additional industry and company research also performed.
• Credit write-up preparation and assisting in teh sales proposal process, including accompanying teh Relationship Managers on customer and prospect calls, and various other sales/customer oriented projects.
• Develop roadmap to optimize our internal tools and products as they relate to Salesforce and CRM
• Identify, manage, and mitigate day-to-day operational aspects of teh project and scope of SF/CRM
• Responsible for working with Project Management team to define, review BRDs, author Technology FRDs and work with DWH / Mantas SME partner teams to deliver consistent quality projects within specified timelines and approved budgets.
• SQL 2012 upgrade for entire backend systems for card inventory and identify management.
• Big Data project work for card reconsolidation and teh “BUCKET”.
• Worked with Change and Release management teams for delivery of products, especially SDLC.
• Used Hyper V to beef up our infrastructure as well as in our data center for our disaster recovery.
• Used TFS to expand our server farm.
• Worked with our developers to implement ServiceNOW and replace remedy.
• Used Mantas AML process to coincide with other Oracle apps in flight currently.
• Managed several other small initiatives, required to complete teh segmentation Program within teh PMO office. Used MS Project 2010 and Project Server to track tasks on teh project.
• Reporting to stakeholders as well as escalations weekly and ensuring proper sign-off from various departments to include QA, release management, SCM among others.

Confidential - Atlanta, GA

SR Infrastructure Project

Responsibilities:

• Managed multiple projects at once in various stages of teh project lifecycle and adherence to our client’s SOA.
• Plan, implement, and monitor a variety of medium and large-scale enterprise projects to include desktop support.
• Developed and obtained approval and commitment for teh project scope, objective, and related time schedules and budget baseline.
• Oversaw java script implementation for ServiceNOW.
• Provided weekly executive status reporting on activities, project schedules, and issues.
• Lead implementation of IMS for teh school systems.
• Worked with MS Project 2010 and Server to track resources and tasks.
• Tasked to ensure customer access to teh Data Warehouse for historical records, using IBM InfoSphere (metadata) for data modeling.
• Setup and managed ITIL library.
• Performed Hardware audits.
• Managed user access for SharePoint access, security and editing.

Confidential, Atlanta, GA

SR Project Manager

Responsibilities:

• Used teh Waterfall method to properly address teh client’s need and ensure overall project success and teh virtualization of servers.
• Used Quality Center to verify work completed.
• Set framework for new ITIL library.
• Worked on teh upgrade of teh salesforce application.
• Implementation of new WebSphere servers to support teh effort of webMethods and PureScale.
• Directly responsible to ensure dat all projects adhere to GIT standards.
• Coordinated and facilitated teh infrastructure planning and build of teh environments to support software/system installations.
• Managed Java implementations.
• Develop roadmap to optimize our internal tools and products as they relate to Salesforce and CRM
• Identify, manage, and mitigate day-to-day operational aspects of teh project and scope of SF/CRM
• Used SharePoint integration for webMethods applications.
• Managed teh development and implementation of projects to meet business process initiatives, tracked project milestones and ensured projects dates were met.
• Lead effort to install and bring up 3 p795 CECs for production and move in teh data center, also used IBM’s Infosphere for teh metadata effort.
• Worked in a SAP environment to track orders for customers.
• Experienced in technical support or Enhancement ofManhattan TMSrelated operations such as PO/TO/Shipment Creation, Consolidation Engine Planning, Track and Trace of Shipments, Audit Payment and Claims, Integration layers and Transportation Procurement
• Update stakeholders weekly with timely and provided critical updates.

Confidential

SR Program Manager/SR Project

Responsibilities:

• Worked across multiple streams of teh WEoF program, to include Win7 upgrade from Windows XP, MS Office 2010 upgrade from MS Office 2007, MS Windows 2003 to MS Windows 2008, Exchange 2010 to Exchange 2007 and Guest Internet Access, along with Smart Mobile quality center used for verifications.
• Worked to review SOWs, budgets, and halp to create RFPs and RFIs.
• Created WBS and project plans using MS Project 2010 to determine tasks for each and owners and present at meetings to teh teams especially within teh PMO.
• Managed desktop support/rollout to upgrade to Windows7 for Siemens US and UK across all divisions.
• Managed ITIL library.
• Used MS Project 2010 to track tasks on teh project.
• Implemented Guest Wireless Access (GIA) across Siemens Medical.
• Used SharePoint 2013 to integrate applications.
• Implemented Oracle SCM to shore up teh discreet manufacturing process in teh aviation space.
• Review Technical Documents for accuracy and proper security of our servers and desktops.
• Prepare reports for manager’s and stakeholder’s review.

Confidential, Atlanta, GA

Senior Project Manager

Responsibilities:

• Financial Technology Project Managers for Shared Operations Services & Technology organization (SOS&T). SOS&T enables teh delivery and technology support for customer transactions made through teh latest image technology for transactional research and reconcilement tasks dat support Check, Cash and Card Payment processing and anti-money laundering prevention (AML).
• A customized SMS message is created dat awakens themobile device so dat instantmessagingmay be initiated.
• Data remediation and AML.
• Handled an SAP audit, installation and upgrading of new applications and so on. Responsible for consulting with teh clients to understand their problems and queries. Responsible for providing sap security support, Maintained a good rapport with teh customers.
• Used Delphix Data as a Service software platform transforms application projects.
• Performed project management responsibilities relating to information technology implementations, upgrades, conversion and recovery according to PMO standards.
• Responsible for managing teams assigned to a specific initiative or portion of a larger project managing budgets of $500k and above.
• Used Captiva to do image capturing on Win7 project for managing desktops.
• Setup ITIL library and used teh processes to gather project critical information and provide sound solutions and service management to our clients
• Worked to enhance our AML policies.
• Responsible for working with Project Management team to define, review BRDs, author Technology FRDs and work with DWH / Mantas SME partner teams to deliver consistent quality projects within specified timelines and approved budgets.
• Provided superior customer service using ITIL to facilitate A+ Incident Management, Problem Management and Change Management solutions while delivering specific projects
• Plan project activities included estimation, timelines, and capacity planning.

Confidential, Atlanta, GA

Senior Program Manager

Responsibilities:

• On boarded card issuers to SOFT Card/ISIS (Apple Wallet) and Google Wallet
• Showed impact of not being exclusive with Google for teh Wallet.
• Used Agile on teh ISIS wallet implementation
• A customized SMS message is created dat awakens themobile device so dat instantmessagingmay be initiated.
• Used SCRUM for Google wallet implementation as it was already existing
• Used MS Project 2007/2010 and Project Server for schedule and task keeping
• Used teh ETL tool Informatica to extract teh source data in each company’s environment while working teh data warehouse for past card information.
• Managed 3rd party vendors to write code and perform acceptance testing
• Implemented a UI/UX for ease of use for tracking and problem reporting for teh cardholders and worked with Java developers to rewrite codes.
• Used Clarity for financials and tracking, and Captiva for image capturing
• Managed $75m budget.