SUMMARY:

Meticulous detail oriented IT professional who undertakes complex assignments, meets tight deadlines/schedule deliverables and delivers superior performance. Possesses practical knowledge in all areas of IT including software development and infrastructure support with a past focus on insurance, telecom and pharma industries. Applies strong financial planning, analytical skills, project planning, issue management to successfully execute projects and initiatives on time and on budget. Operates with a strong sense of urgency and thrives in a fast paced setting. Builds strong relationships with executive management, stakeholders and others needed to meet strategic goals. Fast learner with a drive and passion for new technology both hard and soft.

TECHNICAL SKILLS:

HARDWARE: Windows (all), AS400, IBM eSeries, SPARC, SUN, RS6000, IBM Mainframe(all), HP Workstations

SOFTWARE: Windows (all), Client/Server, IBM WebSphere, HTML, JAVA Script, HP - Unix, SUN-OS, OPEN-WINDOWS, SCO/UNIX, Business Objects, Object Oriented Programming, Visual C++, Oracle Developer /Designer2000, Oracle SQL FORMS, SYBASE, Informix, WATCOM SQL, ODBC, PASSPORT 4gl, SQL PLUS, COBOL, JCL, SDLC, SCCS, PVCS, NOTES R6, SQR, Remedy, McAfee Helpdesk, McAfee CMT, HP Service Desk, HTML5, Peregrine, MS SharePoint, PlanView, MS Excel, MS Project, Mercury Quality Center, TeamTrack, SOX, Agile, CCS3, Digital Media Delivery, ATG Web Commerce, Pega, Waterfall, CMS,, ASP, Portlets, Spring Tiles, SEO, Joomla, Facebook, Twitter, Google, Android, Social Media, RIA, Google Analytics, Google Adwords, Google Tag Manager, startup, Confidential, Clarity, JIRA, Confluence, Box, Big Data, Cloud, TIBCO, Oracle Endeca, Adobe AEM, Clarity, eCommerce, Mobile, iPad, iPhone, Android, Mobile Web, Web, Portal, Box, IBM tealeaf, github, Powerpoint

EXPERIENCE:

Confidential, NYC, NY

Sr. Technical Project Manager/Scrum Master

Responsibilities:

• Successfully managed development and launch of Speedpay v1.0 (Phase 1) to the first pilot client without major issues.
• Responsible for Project Management and Scrum in Agile environment of new development of a .NET, ASP and TIBCO on AWS (RDS, EC2, Jenkins) application to process online (internet, Extranet, ATM, VRS) credit card, debit card and AFT customer payments for Confidential Business Solutions clients.
• Code was managed in GITHub, artifacts in BOX, Confluence, Sharepoint PDR.
• Managed onshore (NY and California) and offshore (Maldova, Columbia, India) resources in a matrixed and multi scrum organization (Build Scrum, West Coast scrum, Scrum of Scrums).
• Utilized JIRA to manage Epics, Stories, sub tasks and bugs. MS Project and Excel for managing timelines and schedules.
• Scheduled and facilitated all necessary ceremonies including team daily standups, Sprint Planning, Backlog Prioritization, Backlog Grooming, feature demos, retrospectives.
• Communicated status to Product Owner and stakeholders throughout multiple organizations (Technology, Business).

Confidential, Hoboken, NJ

Program Manager/Sr. Technical Project Manager

Responsibilities:

• Responsible for Project Management of new development and 1.0 rollout of a .NET, ASP intranet sales collaboration application sourced from Salesforce, Peoplesoft, and other revenue and internal systems, across 4 Operating Companies for all colleagues (60k) worldwide- Confidential .
• Provided Production Support Management after go-live.
• Utilized custom fuzzy logic search and custom synonym search functionality for client name searching.
• Responsible for problem management and issue resolution including P1 and escalated issues.
• Managed onshore and offshore resources in a matrixed organization.
• Utilized Sharepoint Teamsite PPM to manage tickets, status. assignment and resolution and MS Project for managing timelines and schedules.
• Maintained communication with all stakeholders on deliverable status (both LOE and schedule).
• Scheduled and facilitated all necessary team meetings including stakeholders throughout multiple organizations (Technology, Business).
• Provide custom metrics reporting to C level Execs using Google Analytics and Google Tag Manager.

Confidential, Union, NJ eCommerce Technical Project Manager

Responsibilities:

• Used IBM TeaLeaf for customer experience and debugging.
• Utilized Github for code management.
• Responsible for problem management and issue resolution including P1 and escalated issues.
• Created monthly metrics reports for C level execs using Powerpoint.
• Utilized Jira PPM to manage tickets, status. assignment and resolution.
• Maintained communication with all stakeholders on deliverable status (both LOE and schedule), used MS Project for managing timelines and schedules. .
• Scheduled and facilitated all necessary team meetings including stakeholders throughout multiple organizations (Technology, Business).

Confidential, New York, NY

Global Delivery Manager/Project Manager

Responsibilities:

• Responsible for end to end delivery of the engineered product solution while maintaining the use of the Agile process for the software development life cycle using Jira.
• Maintaining communication with all stakeholders on deliverable status (both cost and schedule), issues and risk management, coordination with teams outside of the assigned work stream, scheduling and facilitating appropriate Agile meetings (i.e. pre-planning, planning, sprint planning, retrospectives, daily standups), scheduling and facilitating project status meetings for stakeholders, maintaining the PPM Tool ( Confidential ) with current project information, making sure all processes are being adhered to while proactively identifying areas of improvement for the overall process.
• Scheduling and facilitating all necessary team meetings including stakeholders throughout multiple organizations (Technology, Client Solutions, Product Management, Sharepoint support, IT)
• Coordination with global and remote teams, both employees and outsourced contractors

Confidential, Parsippany, NJ

Release Manager/Project Manager

Responsibilities:

• .
• Creating and modifying current policies and procedures for Release Management based on the ITIL and SDLC standards
• Instrumental with the creation of a milestone calendar for all teams to use to in corporate their deployments to a major and minor releases for better Production stability.
• Created a rolling 30,60, 90 day forecast for all milestones
• Performed Gap Analysis, Risk Assessment and Go/No Go Assessments
• Creation of deployment plans for multi-application / multi-day deployments
• Building relationships between the teams for better communication across the entire organization.
• Mentoring of junior team members
• Creation of off-cycle deployments to control limited production impact.
• Performing Technical PM expertise to better quantify the requested releases.

Confidential, Basking Ridge, NJ

Program Manager/Project Manager

Responsibilities:

• Lead distributed teams, design and build from scratch large scale integration portal projects in .NET with demanding NFRs i.e. high concurrency and heavy load: CRM, Call center, Fulfillment etc.
• Responsible for Production Support Management for all issues including managing hot fix deployments and scheduling of lesser issues.
• Responsible for demand management for all projects in the pipeline.
• Sole Program Manager for the iLEAD CSR .NET web portal using Portal…Portlets, HTML5, Java, ASP, CCS3, Spring Tiles.
• Managed the successful rollout of version 1.0 of the new iLEAD RIA web-based application to over 5000 agents and managed ongoing production support using MS Project for managing timelines and schedules.
• Managed the integration of the iLEAD application with PEGA using the AGILE methodology for $3.9mm of work effort for MIIM phase I.
• Lead seventeen (17) successful major quarterly deployments of the company’s Medicare & Retirement Customer Service Representative web portal managing a budget of $6.5 mm annually and total combined project hours of over 20K hours per quarter deployed to 5000+ agents.
• Managed all IT projects through the full SDLC using PlanView PPM including requirements, tech specs, implementation, system testing.
• Established project priority, milestones, schedules, cost and contracts with appropriate vendors, engineering, marketing and other related parties.
• Developed, maintained and improved procedures and processes for project management.
• Reported project delays and resource conflicts and resolve issues in a timely manner.

Program Manager/Project Manager/Release Manager

Confidential

Responsibilities:

• Responsible for demand/program management for all projects in the pipeline.
• Responsible for Production Support Management for all Sev 1 and 2 issues. Lesser priority issues were evaluated with the business for addition into future releases.
• Release/project Manager for the Healthcare Alliance program of projects for Confidential managing $15.6mm budget to support about 50K hours of SDLC effort each quarter.
• Managed all projects through the full SDLC and provided production support after production off-cycle deployments using MS Project for managing timelines and schedules..
• Created and Managed (as Admin) SharePoint artifact repository built to aid in Sarbanes-Oxley Audits.
• Provided project management for the entire Software Development Life Cycle across all phases for over 42 projects including 7 major strategic initiatives using MS Project for managing timelines and schedules.
• Managed over 95 dotted-line resources within matrixed technical teams including Systems Analysis, Development, Quality Assurance, and Infrastructure Support.
• Managed 4 project managers responsible for strategic corporate initiatives.
• Managed the relationship between IT, corporate business partners and external business and technical partners.
• Provided ongoing P&L, budget and forecasting communication with executive management related to all releases.
• Managed successful Sarbanes-Oxley remediation effort and subsequent audit for the web portal.

Confidential, Raritan, NJ

Project Manager- Project Office

Responsibilities:

• Responsible for retaining and managing vendors during project life cycle.
• Worked with the customer to define and agree upon Service Level Objectives for various support projects.
• Engage and manage all the necessary teams throughout the project development life cycle.
• Manage internal and customer relationships to ensure customer satisfaction by meeting project deliverables, understanding customers' technical and business needs creating win-win relationships.

Confidential, Raritan, NJ

Service Delivery Manager/Relationship Program Manager

Responsibilities:

• Worked with CIO/director level customer management to look at their strategic business objectives and identify areas in which IBM could provide services in support of those goals.
• Managed multiple teams with 4 managers as direct reports.
• Responsible for attaining Service Level Agreements (SLA) with respect to infrastructure issue resolution, desktop services, project deliverables.
• Managed Change Management Process and software distribution.
• Managed staff including personnel budgets/salary planning and performance appraisals.