SUMMARY

• Accomplished professional with over 10 years of program and project management experience, successfully leading cross - functional teams in delivering Business and Information Technology solutions.
• Experienced team builder and communicator with strong interpersonal skills, ability to communicate and cooperate at all levels, and solid understanding of Information Technology and Business disciplines.
• Problem solver and experienced negotiator with extensive exposure to clients, vendors and teams from diverse cultural and professional backgrounds.
• Fluent in English and Spanish with ample international experience studying and working in the USA, Great Britain, and Latin America.

PROFESSIONAL EXPERIENCE

Confidential

Lead Operation Manager

Responsibilities:

• Leading a team of IT professionals delivered IT Operations support for the Levi’s Strauss European Union eCommerce web site. This site run on the Hybris ecommerce application and was hosted in a cloud platform at Rackspace.
• Key responsibilities in this role: production issue resolution, 24x7 Operations support, site performance management and optimization, root cause analysis, release management, and operations POC for the Arvato development and client’s eCommerce teams.
• Key tools used in this engagement: Sumo Logic for performance analytics and root cause analysis; New relic APM for performance monitoring and analysis; and Jira for Agile process flow and ticket tracking.

Confidential

Program Manager

Responsibilities:

• Operational Intelligence - drove expansion and adoption of SPLUNK big data service use across the IT organization. Key activities in this role were: end user training and adoption; integration with Hadoop, Teradata, Confidential ’s in house developed logging application, and other operation intelligence data sources. The key objective and benefit of this initiative was early issue detection to enable immediate execution of corrective actions leading to achieve Confidential ’s availability, scalability and performance goals
• Performance Infrastructure Optimization - Delivered POC of new deployment model intended to improve Confidential ’s site performance by at least 25%, with no modifications to the base code.
• API Performance Optimization - Delivered code optimizations that reduced the server side Checkout latency from 8 to 1.8 seconds.
• Data Rationalization - Organized, planned and initiated program to relocate over 1,000 tables from the two most critical databases shared by over 20 units. Seamlessly transferred this program to a new team before taking over the Performance Optimization program.
• Point of Sale API performance Optimization - Led a cross-domain development team in delivering performance improvements to Confidential ’s internal POS interfaces. The combined check in/check out end to end execution time was improved from 8 seconds to less than 2 seconds
• North America Region Periodic Statements. In collaboration with the North America Business Unit, led a cross domain IT development team in delivering the functionality needed to support compliance, access, and distribution of electronic Periodic Statements. The successful completion of this initiative generated over $8 million savings by eliminating more than 99% of printed statements delivered to Confidential customers.

Sr. Business Analyst

Confidential

Responsibilities:

• Identified functionality and information needs, recommended configuration changes, designed reports, and rolled out Clarity Project and Portfolio Management software for the Site Operations, Global Operations, and Information Risk Management units.
• Working with the Sr. Manager responsible for Operational Excellence, designed and drove development of information solutions (Crystal Reports and Web Intelligence) intended to improve resource management and visibility into programs and project execution

Confidentia

Lead Program Manager

Responsibilities:

• PPMO Processes and Tools optimization. Outsourced Clarity’s hosting and maintenance; deployed new reporting and Business Intelligence tools (Crystal Reports and Cognos); rolled out Clarity’s Resource Management and Demand functionality; developed and rolled out new Project Financial processes running on an integrated Hyperion/Clarity platform; and replaced the interface between Clarity and the General Ledger system (Infinium). The process improvements and additional functionality deployed were the key drivers in increasing Clarity usage by at least 60%.
• $20 million Business Intelligence solution for Harrah’s Marketing Division. The key objective of this initiative was to establish and recommend optimal room rates by market location for a 40,000 hotel room inventory spread over 40 properties and five market locations. This initiative required close collaboration with Sr. Marketing and IT leadership to align business requirements with IT capabilities; and finely tuned people and management skills to lead a cross-functional technology and business team.
• $10 million Table Games Wireless Technology solution. This program delivery enabled real time / wireless access to the enterprise Table Games Application used at 40 Harrah’s properties. We did not miss a single key milestone; delivered the intended scope; and completed the program on budget without using a single dollar of the approved 15% contingency. Key components of this initiative were: design and deployment of wireless and hardwired network and servers infrastructure; deployment of over 2,000 wireless/touch screen workstations to the game tables; roll out of a new Table Games Management application; integration with key Harrah's Enterprise applications and Data Warehouse; vendor management; and training of IT personnel and business users.

Confidential

Project Manager Technology

Responsibilities:

• Managed $5 million professional fees project for Kaiser Permanente in Alameda, CA. Key objective of this engagement was to deliver an integrated application to improve the efficiency of the Human Resources Call Center serving over 100,000 Kaiser Permanente employees. Built around PeopleSoft HR Help Desk module, this application was fully integrated with the PeopleSoft Human Capital Management (HCM) suite, the Call Center telephony system, and other supporting applications. This solution was deployed on a combined Wintel, AIX and IBM Mainframe platform; and DB2 and SQL 2000 DBMS.

Confidential

Principal - Program Management

Responsibilities:

• For Sun MicroSystems Internet marketing unit managed $1.3 million professional fees Data Warehouse and Business Intelligence project. The scope of this project included: design of the technology architecture (Solaris/Oracle) and a multi-dimensional data Warehouse; development of the ETL process; presentation portal and reporting; 15 million rows initial data load; and integration of data cleansing & enhancement, four internal data sources, and in-house IT infrastructure.