Profile

• Accomplished Fortune 100 project manager with 14 years of high-impact results. Diversified expertise in IT Business Project Management, Healthcare, Customer Operations, Eligibility and Compliance. Recognized for consistent success leading initiatives across boundaries, developing partnerships, coordinating multiple efforts and streamlining processes achieving enhanced revenue performance.
• Creative Innovative: Exceeded 1M annual savings by envisioning / designing a new enrollment form implemented enterprise-wide along with a first ever print-on-demand environment eliminating warehouse obsolescence costs. Performance recognized with Platinum Award.
• Analytical Proactive: Initiated contact with New Jersey Department of Insurance and successfully gained regulatory approval making Company's enrollment form the model for New Jersey's state mandated form applicable to all insurance carriers. Law N.J.A.C. 11:22-3. Performance recognized with Crystal Award.

Professional Experience

Confidential

IT Project Manager,

• Direct oversight of a multi-year 9.3M strategic business initiative migrating portfolio from antiquated COBOL/RPG architecture to a new Java web based application. Remotely lead, motivate and coach an internal matrix org. of 80 multi-site team members 2 Fortune 500 vendors. Manage scope, vendor SOWs, estimates / forecasts, integrated project plan, proactively assess risk / issue mitigation, capacity planning resource acquisitions / release.
• Hired as 3rd project manager inherited successfully returned lagging deliverables on track rebuilding relationships accountability while demonstrating leadership integrity.
• Instituted tailored governance methodologies created manage project SharePoint gaining oversight of all project artifacts in a central repository.
• Achieved successful code integration across 4 enterprise applications on-schedule within approved estimates.
• Renegotiated vendor SOW secured 600K rate reduction for missed deliverables.

Confidential

Sr. Service Request Analyst,

• Managed Service Requests up to 200K. Led as technical liaison to Business and IT handling 24/7 production support of 4 mainframe applications. Advocated business needs, developed requirements, led vendor / internal resources, proposed solutions and managed requests through implementation.
• Proactively streamlined process methodology increasing production of Medicare code/rate updates by 25 with annual cost savings of 10k.
• Initiated and led development of a systematic dental rate load process across 4 applications, eliminating manual intervention allowing claims to auto adjudicate pricing correctly.
• Achieved 100 regulatory compliance of 40 Medicare code / rate updates annually.

IT Production Project Manager,

• Managed oversight of enterprise projects simultaneously across 120 mainframe/web applications. Assessed scope determined impact to environments. Coordinated resource assignments, estimates / forecasts, status reports, communications, risk-issue mitigation, training and transition readiness.
• Led integration of 113 projects into production environment delivering clean code and mitigating all critical / major defects in advance of transition.
• Established a Project Warranty Triage Process reducing deferred defects by 30 within 6 months.

IT Document Control Manager, Confidential

• Supported 27 employees across 5 highly visible enrollment and billing applications. Balanced workloads, resource allocations, budget reporting, team training and mentoring. Served as CMMI auditor ensuring CMMI compliance.
• Selected by leadership to manage Capability Maturity Model Integration achieved CMMI Level 2 compliance. Successfully passed 100 external audits.
• Developed role based security access models compliant with HIPAA guidelines. Identified improper configurations 50 reduction.
• Advocated employee suggestions as a member of the Communication Change Workgroup

Promoted to Production Project Manager.

Confidential

Process Leader

• Managed business development, design, fulfillment and national compliance of 100 enrollment forms. Leveraged extensive subject matter expertise in support of enterprise business, compliance, product and technology driven initiatives. Analyzed new legislation impact on business segments. Developed and maintained intranet websites issued policy updates via web communications.
• Contributed to a team that delivered enrollment imaging and data entry technology in support of corporate revitalization credited with saving over 1M in annual business expenses.
• Developed and delivered a new multi-state enrollment form eliminating 8 forms gained regulatory approval expanding to 14 states.
• Trained and developed internal web based policies and procedures for national market segments.

Professional Development

• IBM Certified Project Management Training completed 35 credit hours of PMP certification
• Principals of Project Management
• Project Leadership / Team Building
• Financial Management
• Risk Management
• Technical Expertise
• Operating Systems: iOS, MAC, MS Windows
• Software: MS Office MS Project, Word, Excel, Outlook, PowerPoint, SharePoint , Planview, Rational ClearCase / Clearquest, HP ServiceCenter Rumba Mainframe