INTRODUCTION:

I am a well-trained, entrepreneurial-minded IT Professional. My dedication is to my employer and to my assigned task. I have worked from a home office for six years and have been very successful working with little to no supervision while maintaining good communication. It is my desire to further myself in IT Management, where I know I can have a positive impact on your business.

TECHNICAL SKILLS:

Software:

MS Visual Basic 6.0, MS SQL Server 2000, C , MS Visual Source Safe, MS Project, MS Access 97/2000, MS Word, MS Excel, MS PowerPoint, PC Batch File, WinBatch, JAVA, HTML, Micro Focus COBOL, IBM COBOL/COBOL II/370, IBM JCL, JReport, VS2005 vb.Net, ADO.net, jBoss, Apache, Tomcat, Oracle 11g, Toad,sqlDeveloper

Hardware:

Intel Personal Computer PC , IBM Mainframes, IBM Network Servers, DELL Network Servers, Virtual Servers, Sun

Operating Systems:

MS Windows 98/NT/2000/XP, Windows 2000/2003 Server, Linux/Unix, MS DOS, MVS, MVS/ESA, Solaris 10

Experience: Confidential

IT Architect/IT Manager

Currently, Manager Production Support and Production Environment, direct responsibility for Compliance and Audit for PCI-DSS and PII data. One of two with direct responsibility to review and approve any submitted Change Request. Additionally manage a staff of 20 resources of full time employees and contractors, both onshore and offshore to provide 24x7 on shift response. Divided the team into two teams to support incident response and development to resolve identified bugs. This is a large growth platform with highest visibility and supports millions of cardholders and employers processing over a billion dollars monthly. Developed relationships with business teams, communicate lateral and vertical in both technical terms and to those not IT centric. Build relationships with other IT teams critical to our processing such as server admins, network engineers, firewall engineers, etc.

IT Architect for the PrePaid Open Loop / Solspark Money Network platform. Responsible for defining the go forward architecture to support an HA Visa/MC branded prepaid debit card/payroll card program. Participate in meetings with all areas of the company to determine best practice solutions to technology problems.

Provide on call support, work with incident management, network operations, production support team, and development troubleshooting flagged incidents. Estimate projects associated with moving the processing platform in a technology uplift from Sun to Linux. Work with web team to support and troubleshoot Open Loop servers, research and refine memory issues with Java based code. Ensure the Open Loop systems move to company standardized environment to minimize support efforts.

Participated in the design and planning to migrate from Oracle 10g to 11g without downtime and accomplished with zero impact. This included upgrading replicated databases in multiple datacenters.

Support a paystub delivery system, which loads in excess of three million payroll records every two weeks.

Identified and completed a solution to develop a gateway server to support PIN validations providing HA, load balancing and redundancy across data centers.

Technical Liaison for the PrePaid organization to our largest client, Wal-Mart. In this capacity, I represent IT in meetings and discussions with the client and the Relationship Managers. Manage expectations, mitigate issues with processing, and assist in troubleshooting when necessary. Participate in the brainstorming and design of new products to meet our customer's needs.

Participate as a Technical Project Manager to help my team migrate mission critical applications and products to two new data centers. This is part of a corporate wide data center consolidation and requires cross team coordination. The mission critical application product is the Closed Loop Gift Card environment with major global clients such as Wal-Mart, Starbucks, Shell, etc. This plan involves moving multiple databases of significant size terabytes and regression testing, certification of the systems, and finally cutover. Received this task with about 7 months of work left and about 5 months of real time to complete. I employed an Agile process to ensure I knew daily progress, learned of road blocks to remove, and kept everyone engaged to beat the clock. We did and did so without experiencing a single production incident to respond to from early November through January the following year. This was a total success and a full team win.

Managing Production Support efforts, task is to analyze past tickets for issues that affected multiple client facing products to determine chronic issues. Oversee the process and set standards for monitoring tickets, updating tickets, and review resolutions. Coordinate with onshore and offshore resources to ensure timely and accurate response to issues raised by clients. Developed a research and analysis tool in vb.net to extract data from SQLServer.

Managed project to install and implement new product purchased for inventory management. This is a 100,000 software purchase to support the 75,000,000 business segment. Required coordinating across several business units to accomplish server installation, firewall access, server access, database access, and installation and configuration of the third party COTS product.

Technical Lead on a project to migrate customers from one Gift Card application to the preferred platform. Managing the final reporting and final balance reconciliation. Supporting the platform beyond the sunset date to provide any contractual obligations to clients that chose not to migrate. I accomplished this by extracting data from SQLServer and formatting, encrypting and sending to appropriate individuals.

Technical Project Manager to replace 15 servers on a mission critical application, responsible for scheduling the order, delivery, build, install and testing as well as the implementation of production, QA, test, and DR systems in New York, Colorado, and Maryland. This was accomplished with no impact to customers, no downtime.

Using JReport to extract and present data to the Business Unit and Finance, as part of the Gift Card Ordering project, including financial reporting, order status reporting, supplier performance reporting.

Managing IT projects associated with mission critical applications, leading a task force to identify and purge data in mission critical Oracle database, and identify data retention requirements.

IT Project Manager with responsibility for current and future phases of a 15 million dollar acquisition. As Project Manager, I am responsible for scheduling and leading Project and User meetings, reporting to immediate management on the status of the projects and obtaining Executive Management approval on project timelines. This is a transaction processing system for Loyalty/Rewards cards using ISO 8583 messaging standards.

Project Manager on a key database-cleansing project. Mitigating risk associated with the changes was a key goal during implementation. We were able to complete this project with a minimum of down time and client impact. It was necessary to move several extremely large tables from an oltp database. This was a very high-risk project, which improved performance and customer satisfaction.

I was assigned to a sister company within First Data Corporation to participate in the construction of a new Business Process Management application. This project required extended travel I was out of town for 9 months. This was a 3.5 million dollar project to automate, streamline, and track the progress and design of a Gift Card order. The application utilizes a new software platform, Savvion, to manage the design and order of millions of gift cards. As the technical lead on this project, I participated in the requirements definition and design of a phased process future phases include inventory management as well as automated fulfillment of orders. I met daily with the development organization to ensure there was no deliverable not completed. Preferring the Agile process over others we kept surprise interference out of the path to progress and were able to quickly react when changes were needed or redirection of effort was required.

Provided consulting services to move a database for inventory management to Oracle and coordinated the deployment of the Oracle client to workstations as well as ODBC definitions. Provided necessary help with the proof of concept and final deployment.

Responsible for the daily operation of a suite of development tools that programmers use to provide automation solutions for the company.

Managed network servers and MVS applications to provide interactive access to the IBM Mainframe.

Using Visual Basic, WinBatch, C , Access, SQL Server2000 and Oracle, developed applications to automate several manual processes resulting in much improved customer satisfaction and eliminating errors.

Developed an application that enabled non-programming help desk personnel to execute jobs to retrieve Credit Bureau Reports, pulling the reports from the IBM Mainframe, encrypting them and displaying them locally on the PC for the staff to verify data. The files were then stored for a limited amount of time on the network to ensure data protection. This project reduced 24 to 48 hour response times to between 5 and 20 minutes. Working through this task by the time I completed the pilot application it was the delivered go forward app. Daily presentations to the target audience and feedback enabled the development of an application that covered all requirements, had zero defects, and required no rework.

Managed the pilot, purchase, installation and deployment of a 500,000.00 software project. Automated the install restricting users from accessing the product at any PC other than their own. Automated the process to rebuild the 75 different databases across the weekend. Developed the training curriculum to teach programmers and analyst on the tools to research 37 million lines of COBOL, ASSEMBLER and JCL, and eventually trained the trainers.

Manage 250,000.00 of software, completing the purchasing agreements annually to maintain software compliance and maintenance.

Conducted a proof of concept for applications under consideration for global purchase and deployment.

Application

Development:

Planned, developed, tested and documented computer programs applying knowledge of programming techniques, software life cycle, and computer systems utilizing Agile and waterfall processes.

Consulted with users to identify current operating procedures and clarify program objectives.

Wrote, designed and produced applications to provide infrastructure support to internal customers.

Designed GUI screen displays to accomplish goals of user requests

Managed projects to pilot, evaluate, negotiate and purchase IBM Mainframe and Windows Web-based and Client/Server vendor products

Participated in ongoing Integration Testing and Customer Acceptance Test of applications.

Maintained source code control during the design and development phase of projects, using MS Visual Source Safe.

Responsible for all enhancements and bug fixes on 10 applications developed internally.

Developed applications from Design Specifications

Enterprise Application nTier 10years experience

ETL processes 5 years experience with heavy concentration from 2005 through present

VB 6 programming 10 years experience.

VB.Net 2 year experience.

Infrastructure

Tools Support:

Executed daily operations of managing Windows NT servers, Microsoft SQL Server2000, IBM Mainframe started task, licensing servers.

Managed the life cycle of applications deployed to internal customers.

Responded to written and telephone requests for assistance and guidance using various tools supported for Systems and Programming.

Researched and recommended replacement applications, facilitated demonstrations, pilots, and evaluations.

Represented Infrastructure Support and Development Tools on a Task Force to recommend Source Code Management SCM products for the Distributed Computing area.

Organized and facilitated meetings and demonstrations between outside vendors and internal audience.

Restructured and improved deployment processes used to make applications available to internal customers.

Managed over 300 licenses for vendor software and automated the process to assign and revoke licenses.

Successfully handled communications and interactions with multiple vendors. Interfacing with vendors as the first line of contact and support for Systems and Programming.

Structured and maintained a support environment for purchased PC Applications.

Integrated COTS packages with internal networking, servers, and applications as necessary, sometimes required assisting with customizing the product to fit our complex infrastructure.

Teaching:

Conducted both formal and informal training of programmers on the use of tools and the functionality of internal development environments. Programmers trained achieved significant improvements in their productivity.

Wrote manuals for users to describe installation and operating procedures

Prepared flowcharts and diagrams to illustrate sequence of steps program must follow and to describe logical operations involved.

Served as Technical Lead for Systems and Programming Infrastructure Support, including automating and training users on internal processes.

Conducted both one-on-one and classroom technical training for both company and affiliated company personnel.

Traveled as necessary to teach at remote locations, deploy products and provide networking support. .

Management:

Manage a blend of full time employees and contractors with a 70 offshore staffing model.

Supervised three teams of programmers, as acting Team Leader, during absence of our manager over the course of 4 years. Dealt with employees, scheduled work hours, and resolved conflicts.

Initiated a committee to identify a standard development workbench for developers, and a standard workbench for analysts.

Outside IT, I have owned and operated successful businesses, managing up to 20 employees.