Over 12 years' experience in leading and managing large multi-million multiyear Technology Transformation programs satisfying strategic Business objectives for Fortune 200 Organizations. Experienced in Defining and executing Business/ IT Strategy, crafting Solutions, Building and supporting high performance scalable applications. Competent in Business case analysis, Cost /benefit assessment, Technology selection recommendation, Program strategy and financing, Risk, Issues escalation management. Providing thought leadership for the usage of technology in Enterprise IT systems to improve cost effectiveness, service quality, and operational efficiency. Ability to deal with ambiguity, capacity to make decisions or recommendations, Ability to set and manage priorities, Ability to quickly understand and adjust to changing business needs, Ability to engage develop healthy relationship with Key sponsors stakeholders, influencing technology decision and negotiating with the sponsors as required. Excellent understanding of Project management Frameworks SDLC models AGILE WATERFALL and PMO tools such as PPM, MS project, Clarity etc. Responsible for managing senior IT professional, Project Managers, BSAs including hiring, mentoring, training and performance appraisal etc. Thorough understanding of enterprise technology landscape SAP, Data Warehousing, Business Intelligence Analytics, BPM /CRM, Ecommerce Web Services SOA , Mainframe.Worked on various technology transformation initiatives including production Application support maintenance projects.

SKILLS EXPERTISE

Program Management Risk Management Biz Analysis RFP/RFI evaluation PMI/PMP, Six sigma HP PPM MS power point SOA/Web Services Helpdesk, Incident Mgmt. Production Support Consumer Goods ERP/SAP/BASIS/EDI Project Management Budget Management Technology Assessment Vendor Management Agile / Scrum/VersionOne Clarity MS Excel CRM/BPM/EAI Problem Mgmt. Application maintenance Supply Chain DWBI/ETL/Analytics Change Management People Management IT/Application Strategy SOW negotiation Waterfall /CMMI SDLC MS Project MS word ERP, Mainframe, DWBI Network/Servers/Databases NOC Management Digital Marketing / CRM ATG/Ecommerce

DETAILED WORK EXPERIENCE

Confidential

Role: IT Program Director

Experience Accomplishments:

• Accountable for program strategy Planning, governance Thought Leadership , stakeholder engagement including business sponsors
• Planning and managing program budget, schedule development, scope control, risk Dependency assessment, issues escalation management
• Overseeing various aspects of business requirement Definition, solution building, enterprise architectural integration, system development, Testing and deployment including post production issues support
• Building sponsor relationship, influencing senior leaders to balance competing priorities, Providing status reports to key Business and IT executives
• Directing Managing day to day activities of Decision making, planning, monitoring and controlling of the Program delivery
• Managing a teams of Project managers, IT professionals and BSAs including task assignment, mentoring , driving training plans, performance appraisals, rewards and recognitions
• Providing guidance and innovation in adopting SOPs and PMO policies while delivering the program within budget, schedule and with highest client satisfaction
• Managed to deliver the program with 97 schedule and 100 cost adherence
• Introduced innovative initiatives such as document assessment, mainframe business transaction mapping tools which helped the team to reduce effort and increase efficiency
• Managing multiple vendor resources, FTEs, Contractors and independent consultants and building synchronization between all of these disparity entities.

Confidential

Role: IT Program Manager

Experience Accomplishments:

• Providing guidance to the delivery workstream leads on schedule, approach, deliverables, resourcing Financials
• Managing stakeholder expectations presenting program recommendations to Executives
• Driving change management, resource management, finance and budgeting
• Managing vendor performance evaluation and third party service providers
• Creating program plan, risk response plan, dependency management
• Managing stakeholder expectations presenting program recommendations to Executives
• Managing stakeholder expectations presenting program recommendations to Executives

Confidential

Role: IT Program Manager

Experience Accomplishments:

• Responsible for providing thought leadership and governance to drive the program forward with delivering a quality solution that meets sponsor's expectations and remains within the defined constraints
• Strategic program roadmap Planning, risks and dependency identification and future state target operating model designing including interim release planning
• Responsible for the overall program planning control, Executive Status reporting, resource/budget management and overall delivery execution
• Risk response planning, issues, escalation and decision management
• Engaging with key stakeholders to present the new ideas solutions and influence the key business and IT executives to get their buy in
• Directing Managing day to day activities of Decision making, planning, monitoring and controlling of the project delivery
• Driving various Functional / Engineering Design including integration architecture and application development, validation and deployment
• Responsible for organizational change management, training, executive communication management

Confidential

Role: Agile Project Manager

Experience Accomplishments:

• Responsible for release planning, sprint planning, product and sprint backlog management
• Collaborating with Scrum team, product owners, Architects, PMO Support teams to facilitate Daily scrum meeting, sprint planning, sprint review /retrospective meetings and manage the development process
• Facilitate Backlog grooming / Story time sessions and providing thought leadership in refining process of estimation, Acceptance criteria, breakage of product backlogs and prioritization of sprint backlogs
• Guiding team in terms of System integration and technical solution development
• Identifying and removing the impediments that the scrum team faces to achieve sprint deliverables
• Preparing burn down charts and publishing status reports to the stakeholders
• Understanding and envisioning the product roadmap
• Motivating and mentoring the team members including BSA, Technical Leads, Developers and QA and production deployment teams
• Engaging with Key sponsors and stakeholders to publish the project progress dashboard, present risks issues including recommendations
• Ensuring the scrum process adherence and institutionalizing the best practices
• Additional resource management, Cost and budget estimation and stake holder management responsibilities

Confidential

Role: Sr IT Consultant SAP

Experience Accomplishments:

• Coordinated with multiple stakeholders including program manager, onsite offshore, Infrastructure and support teams for planning, scheduling, system development, Architeural integration and design and build of the product.
• Ensured resolution of issues and followed escalation procedures
• Participated and contributed to technical estimation, requirement analysis, Technical coding unit and system testing of the applications
• Coordinated changes requests, bug fixes, enhancement to the existing platform
• Participated in Business process document creation, Solution manager integration, data modeling, E2E data mapping and business document creation using use case specification and data requirements.
• Supported deployment, production rollout and post implementation issues resolution
• Worked on various technical assessment and reengineering initiatives to focus on performance improvement, code profiling and scalability of the existing applications
• Developed Automation testing framework using HP QTP BPT framework for regression testing
• Collaborative approach with QA, BiZ teams to resolve and fix effects and including testing and certifying in Dev environment
• Helped in setting up Test data, Environment and stubs as required during integration phases
• Coordinated with various infrastructure application teams during production incidents and resolved the tickets
• Monitoring the production system, Servers , Databases and entire landscape of support including NOC and Service desk mailboxes
• Day-to-day delivery and execution of production support incident management, problem management tickets such as L1->Helpdesk, L2-> minor defects and hot fixes, L3 -> Maintenance enhancements
• Coordinated with support groups such as middleware engineering, DBA, Unix/Wintel Admin during critical situations and provided on call support as required
• Contributed to redesign of the monitoring and alert configuration system to reduce unnecessary alert notices