SUMMARY

• Seasoned Agile Project/Delivery Manger with 13+ years of experience in IT with over 7 years of project and program management experience, managing multiple full project life cycles in Insurance and Healthcare, Payment Processing domains involving various technologies
• Proven track record of successfully delivering complex programs with high customer satisfaction on time and within the budget
• Agile Project Delivery Management expertise includes:
• Lead different Agile phases - Ceremonies, Estimating, Planning, Prioritizing, Story Card/Wall management, Impediments, Shielding from external distractions/interferences, Coaching Project Team
• Track iteration’s progress (day-to-day work), report impediments, make sure iteration’s commitment will be fulfilled, point bottlenecks in the delivery process
• Act as gatekeeper, protect team from distractions, and keep customer from changing requirements
• Plan team’s budget (ideal hours), help customer with prioritization, motivate team, lead iteration planning and retrospective
• Maintain good relationship with Client Program Managers to ensure good understanding and alignment with Client IT goals
• Cultivate a key client relationship, which leads to new business opportunities.
• Meeting with the key managers and executives to understand key client issues and translate client issues into opportunities for development of new services
• Risk management, Stake holder and Escalation Management
• Expertise in handling multiple distributed teams with excellent communication and people management skills
• Expert in handling large QA projects, successfully managed projects in building Test Center of Excellence, ERP Test Automation, Requirements Ambiguity Testing, Functional End to End testing, Performance Testing
• Took over the projects with Red Status (in terms of Delivery, Cost) and converted them to Green after implementing the best practices

TECHNICAL SKILLS

Methodologies: Agile, Waterfall, V Model, Feature Driven Development

Management and Other Tools: MS Project, HP ALM, Team Foundation Server, Req Pro, BPLM, JIRA

Business Domain: Property & Casualty Insurance - Commercial/Personal Lines - Policy Systems, Billing, Claims, Reporting, Reinsurance, Agency Management etc

Health Care: Supply Chain, Finance, Home Care, Logistics, Reporting

SUMMARY

Confidential

Program Delivery Manager - QA

Responsibilities:

• Accountable for the budget planning, resource utilization/forecasts, monitoring project quality indexes, process compliance index, employee engagement, recruitment and overseeing the quality standards of all the projects being delivered by the department
• Consistently met delivery targets (SLAs and milestones), customer satisfaction and revenue goals through continuous pursuit of revenue opportunities
• Program Management for Global Delivery Roll outs, Pre-Sales, Proposal Writing, Staff Augmentation, and Vendor Management
• Instrumental in driving and leading Enterprise Test Automation Programs
• Test Management, Project Management, Staffing,, and equipping QA engineers so they will be successful
• Evaluating the test effort and working with the customers to understand the project scope and expectations, thereby defining test strategies
• Planning the test activities and delivering the test project on time and within budget while meeting all quality objectives
• Establishing and monitoring quality standards and procedures
• Establishing metrics and KPIs to monitor and use to adjust for effectiveness
• Developing testing and automation strategies; testing tool selections and standardization across teams
• Defect management, triaging, IT, Business, end user liaising as needed
• Product/application release planning and coordination; testing environment planning, budgeting, and controlling
• Reviewing customer feedback of the release/project resulted from customer testing and project live deployment. Leading customer reported defects root-cause analysis, lessons learned and follow up on their implementation

Confidential

Project Manager - Agile

Responsibilities:

• Manage end to end Project /Program Delivery - Actively involved in all project phases - initiation, planning, execution, monitor and controlling and project closure
• Continuously monitors team throughput and/or velocity to achieve iteration goals and commitments
• Facilitates effort or design estimates with the team to support release, iteration and project forecasting/funding processes within the Business Solution Area
• Ensures the team is ready to accept the work into the release team by inspecting the quality of functional requirements for release or iteration planning (e.g., business requirements use cases, stories, etc.)
• Facilitate iteration planning collaboratively, working with the Business Lead or Product Owner to build and maintain a prioritized product backlog
• Lead retrospective, daily standup and show-and-tell meetings — if applicable — to encourage collaboration, communication, feedback and learning among the team
• Communicates with project dependencies to create transparency into the standing team's activities and progress, supporting program/project risk management, issue escalation and status reporting.
• Drives team performance by eliminating waste and fostering an environment of continuous improvement, including facilitating decision making and protecting the team from outside forces and distractions.
• Continuously improves iteration management capabilities by identifying best practices, adopting consistent, standard work and coaching/pairing across teams
• Liaise between the developers and User Experience/Visual Designers and foster better communication between the disciplines
• Take responsibility for managing dependencies between our team and third parties or between our team and other scrum teams
• Preparing detailed communication management plan for time-reporting and project status reporting processes.
• Being on top of project issues (technical, resource, requirements, dependencies on other projects, dependency on 3rd party vendors,etc) till resolved
• Managing risks proactively and execute the risk plan, implement corrective action, mitigation, workarounds, update the plan and report status to all the stakeholders

Confidential

Delivery Manager

Responsibilities:-

• Analysis, Design, Development, Testing, Production support of Enterprise Claims Systems (ECS)
• Work with application teams and drive them for completion of work
• Client interaction
• Delivery Management
• Project Management
• Status reporting to CSC Senior Management
• Status reporting to Outsource Management Group of BT
• Successfully delivered multiple projects in Claims Development center

Environment: Java, ASP, .NET, Windows, Oracle 8i, Java Scripts, Selenium, Test Methodologies

Confidential

Delivery Manager

Responsibilities:-

• Test management, program/project management, portfolio strategy, financial and resource planning, risk mitigation and remediation, process and methodology and continuous improvement/best practice champion
• Work with the stakeholders to understand the business objectives and translate it into tactical and strategic IT initiatives
• Responsible for building and leading a core team to successfully deliver the IT projects and business objectives of the program on time and within budget.
• Track and measure project status and provide weekly updates on project’s health to program management
• Risk/issue management for activities within the project including identification, prevention, monitoring and resolution
• Analyzing and monitoring defect metrics within the release and among releases per product line, identify trends and recommend effectiveness measures and quality conclusions
• Supported in all Confidential Proposals, SOWS, Management Presentations
• QA Management of all Functional, Automation Teams and provide all the required business support

Environment: Web based applications and legacy CICS applications

Confidential,

Delivery Manager

Responsibilities:-

• Project Management/QA Management
• Planning the test activities and delivering the test project on time and within budget while meeting all quality objectives
• Development and sign off of the Release Plans and the Test Plans
• Evaluating the test effort and working with the customers to understand the project scope and expectations, thereby defining test strategies
• Defining and executing defect management processes, monitoring and communicating the test project status
• Analyzing and monitoring defect metrics within the release and among releases per product line, identify trends and recommend test effectiveness measures and quality conclusions
• To co-ordinate with Business managers and Dev Team mangers to perform Business and IT testing.
• Managing transition activities and ensuring smooth KT phase

Environment: Web based applications and legacy CICS applications

Confidential

Lead Business Analyst

Responsibilities:-

• Convert the client requirements to system / business specifications
• Provide analytical, domain and functional inputs and help in developing, testing and analysis related to deliverables
• Interacting with customer IT team for clarifying the business requirements in relation to their change requests.
• Explaining the requirements to the tech team offshore.
• Helping the offshore team to devise solutions.
• Ensuring accurate solution and implementation of the solutions.
• Ensure the quality of the product and adherence to requirements and specifications.
• Execution of application test documents (ATDs) in different test environments.
• Complete testing of the software product in the development, QA, staging and production environment. (Which includes Unit Testing, Regression Testing, Negative Testing & System Integrated Testing)
• Peer review and inspection of all the documents - Application Test Documents, Business Specifications and Test Cases etc.,
• Bug bashing, Analyzing & logging defects

Environment: Web based, desktop based applications and legacy CICS applications