EXPERTISE IN:

IT Project Management | ITIL/AGILE Methodologies | Strategic Business Planning & Budgeting | IT Infrastructure SpecialistProblem Identification & Resolution | Data Center Build - Out | Project Strategy & Direction| Team Building & Leadership

PROFESSIONAL EXPERIENCE:

IT Infrastructure Project Manager

Confidential, CA

Responsibilities:

• Project manager for the City’s deployment/upgrade from WIN7/Office 2010 to WIN10/O365 (Office 2016) which requires the tracking of compatibility testing for all 160+ applications used by the different departments around the City. This also includes the development of a new image that will be pushed out to all 1200 devices in the environment and must also consider the upgrade/deployment of new PCs to replace legacy hardware during the upgrade process.
• City Wide program manager for all Audio Video (AV) upgrades as well as Project Manager for the upgrade to the City Council Chambers to allow broadcasting/streaming of any meeting held in the Chambers to the public via Comcast, AT&T, Facebook Live and YouTube. This included the entire retrofit of the legacy hardware from Standard Definition to High Definition requiring the build out of a completely new broadcast control booth, large screen displays and all associated video and sound equipment.
• Compiled a detailed list of technology requirements for both internal (City) departments as well as outside (networking, servers, joint communications and other vital city services departments so that they could monitor all events in the San Francisco Bay Area leading up to and including the Super Bowl and after parties.

Confidential

Sr. Project Manager

Responsibilities:

• Coordinated the procurement, build out, imaging and installation of Distribution Portals (DPs) that allowed for imaging/re-imaging as well as delivery of security and software updates to all End User Compute (EUC) stations in 20 locations around the world.
• Collaborated with the deployment team to create and document the step by step tasks needed to manage the technology refresh of end user hardware for 51 sites located in 15 countries around the world.
• Developed the organizational chart, process flow, team job descriptions and standard client pre-deployment presentations to assist the team with managing client expectations both before and during project execution.
• Coordinated with various subsidiary companies worldwide to manage deployment of corporate infrastructure hardware and consolidation onto the parent company's global network.

Confidential

Responsibilities:

• Completed the enterprise infrastructure upgrade for the company. This included a new VOIP phone system, new server hardware and OS as well as end user hardware and OS upgrades. These upgrades also allowed remote employees to seamlessly work in collaboration with clients and fellow employees through enabling real time access to corporate databases.
• Spearheaded the design and development of standards and Run Book which significantly improved the coordination between the sales staff and IT Team regarding the services sold to clients.

Confidential

Responsibilities:

• Developed and documented the standard processes Run Book which categorized the services offered by the Systems Division, enabling the systems management and executives to advertise their services and proposed timelines to all their clients.
• Worked as project manager for the implementation of ITIL methodologies that saved the division in completing the project through streamlining the Incident & Problem management areas using the existing tool to its maximum potential; strictly complied with change management procedures with automation tools which reduced the number of man-hours spent in meetings discussing infrastructure changes.
• Reinforced the use of standard project tracking tool that allowed all systems members to see the project status, facilitating proper prioritization of projects.

Confidential

Responsibilities:

• Successfully completed Confidential ’s acquisition migration of the PayPal production, QA and IT enterprise infrastructure from the old PayPal campus to the newly designed and constructed space at the Confidential campus within 36 hours with no impact to the PayPal site or end user community.
• Allowed the real-time tracking of asset in any datacenter after the successful development, debugging, and implementation of the Confidential ’s first asset management tracking system (Tiger Eyes), in collaboration with a vendor representative.
• Consolidated more than 25K objects in one data center using the new asset management/tracking system; the project allowed technicians to locate and correct issues with hardware quickly as well as provide much needed capital asset information for the asset management.

Confidential

Responsibilities:

• Managed remote teams of technical resources located at various sites worldwide.
• These teams were responsible for the deployment of new networking hardware, end user PCs and the final migration of end users and their data from the legacy network to the new Accudyne (parent company) infrastructure.

Confidential

Responsibilities:

• Assumed full responsibility for all day to day operations of the IT Division of Confidential
• Served as representative of the company during initial client meetings which facilitated the identification of project expectations, timelines and deliverables prior assigning the project to the project manager.
• Performed various administrative duties, including scheduling, time reporting, HR coordination, vendor management, and all IT related asset management.
• Attended local job fairs to handle the interviewing and hiring of IT/Operations employees while managing and training 32 full and part-time employees.
• Coached the Sales Team during the proposal, planning, and execution of project in partnership with clients.
• Monitored the quality control of IT team training practices, including safety training on all tools used by the department and required to complete project tasks.

Confidential

Responsibilities:

• Trained and mentored a high performing team of 8 project managers, 7 project leads, and a support team with more than 120 part-time technical resources.
• Worked as level 2 manager of Internal Operations; oversaw the activities of all project managers, project leads, and part-time technical resources and project scheduling resources.

Confidential

Responsibilities:

• Held daily and weekly checkpoint meetings with project stakeholders who were located at various sites nationwide.
• Interfaced with technical resources to identify and resolve major project roadblocks that had an overall impact on the project delivery timeline.

Confidential

Responsibilities:

• Served as key point of contact for questions, concerns, and project-related needs of the Confidential Division. This included the resource allocation of Systems team members, which included Windows ( corporate servers and end user desktop), UNIX, Lynx, Solaris, Database Administrators (DBAs), Networking, and Data Center infrastructure teams.
• Orchestrated more than 10 simultaneous projects related to all aspects of the Confidential and Systems division’s programs, including new hardware deployments, application version upgrades/security patching, and current hardware reconfigurations such as physical server clustering.
• Ensured proper execution and documentation of all new DoD/NSA mandated security projects in compliance with strict protocols and timelines due to the high security value.
• Collaborated with procurement vendors and Confidential asset management team in receiving equipment and installing/stacking/cabling of all equipment in the QA, IT, and production environments.
• Helped other teams in the Operations Division (UNIX, Windows, networking, and database administration) to define their needs for the continual growth and daily basic data center infrastructure, including space, power, cooling, data flow mapping, patch panels, and physical rack layout that allows connectivity of the infrastructure in the most logical and cost-efficient ways.
• Carried out data center installation and retrofit projects, in collaboration with multiple internal Confidential business units and teams, including network engineering, Windows and UNIX systems administrators, networking administrators, data base engineers, data center facility personnel, and vendors.
• Conferred with external clients and internal account managers to determine manpower requirements and organize resource schedule; collaborated with resource planners in assigning appropriate staff for each project.
• Followed up with project managers, project leads and technical resources working out at the client sites to continue their training based on more specific needs of each client while they were on site.

Confidential

Responsibilities:

• Responsible for the creation of standard project documentation that includes but is not limited to: PIR, SOW, project plans and the related work plans for teams to plan and execute their work against.
• Developed and documented weekly project status slides to report project status to the project sponsor and client executive management.
• Track issues and resolutions to identify and address any possible risks before they begin to affect deliverables. This includes escalating issues up the chain for possible resolution when necessary.
• Created the ‘Run Book’ to be used by the operations members and sales team for all IT relocation projects.
• Developed and documented the IT Operations team organizational structure and job descriptions for Managed Solutions.
• Collaborated with Systems Division clients to identify resources and timelines needed from all divisions to work on and complete projects.
• Continually met with both the client and internal Systems members to identify possible roadblocks in the project, communicate any issues found and coordinate resources to eliminate any possible impact to the project delivery dates.
• Prepared reports regarding the status of projects, crucial in verifying the billing sent to the clients.
• Generated reports and presentations during quarterly executive level meetings to discuss accomplishments and identify areas that need further growth in the operations areas; thus, aided the sales team in securing new accounts and expanding/retaining current ones.