Professional Summary:

An experienced and highly motivated Senior Business Analyst and Project Manager with skills ranging from, but not limited to, determining user requirements, creating functional designs, creating and implementing test plans, and analyzing data. I am well versed in communication and interaction with customers and/or executive management. I have a history of successfully implementing projects by keeping business objectives in sight and using creative thinking to solve problems. While working full-time, I have successfully completed a B.S. in Computer Science and a Master's of Business Administration degree. I also have a broad background in providing both HW/SW support on personal computers and network servers.

Skills:

SDLC, Waterfall, Agile, SharePoint, Team Foundation Server TFS , MS Office Suite, MS Project, Visio, SQL, ASP, Requirements Documents, Q/A Testing, Stakeholder Presentations, Customer Support, Contract Negotiation, Supervision, Project Management, Web Site Design/Creation, MS Windows PC/Server OS, Networking, Router Management, SOX Compliance, MS Server Administration, Help Desk Support Level 1 2, Problem Solving, Working in Teams, Work independently, Mentoring, Managing Budgets

Experience:

Confidential

Functional Analyst Roles include reviewing and documenting business processes. Recommending and document process improvements. Review production data and create K.P.I. reports. Assist production managers with data manipulation/analysis.

Confidential

Senior Business Analyst

Selected Accomplishments:

• Led the creation of the functional design, implementation and testing of a web application to support multiple languages.
• Primary contact with project stakeholders to develop business requirements and functional designs of major software releases.
• Liaison with developers ensuring that stakeholder requirements were properly implemented and the scope was maintained.
• Led the Q/A testing cycles, including the creation and implementation of test plans, for several major software releases.
• Led product demonstrations to key stakeholders Executives, Engineers and end customers .
• Created new process to test application accuracy from end to end.
• Extracted data from SQL DB and analyzed incoming experimental data to determine how to present results via the web GUI.

Skills: SDLC, Waterfall, Agile, SharePoint, Team Foundation Server TFS , MS Office Suite, MS Project, Visio, SQL, Requirements Documents, Q/A Testing, Stakeholder Presentations, Problem Solving, Team work, Working Independently

Confidential

Project Management role in the I.S. department, who successfully led and implemented several major projects.

Selected Accomplishments:

• Lead a 500,000 global team to design and implement a web based warranty system. The objective was to consolidate several regional applications for better efficiencies and to meet government reporting requirements SOX Laws .
• Project Manager for leading changes to the Compu-Crane Project that reduced costs by 100,000 annually, through contract negotiations with a 3rd party. Implemented enhancements that improved corporate branding.
• Project Manager for a 250,000 global team that implemented an application, called GPX2, which allowed the distribution network to order spare parts via the web.
• Supervised and mentored the Compu-Crane team to improve customer service.
• Managed the GroveLink team that designed and implemented an interface between our suppliers and the purchasing department, which resulted in an annual savings of 175,000.
• Designed the Used Equipment Web Site to sell excess equipment which consequently earned revenue over 175,000 during the first 6 months of implementation.

Skills: Project Management, MS Project, Contract Negotiation, SOX Compliance, Managing 3rd Party Developers, Stakeholder Presentations, Supervision, Web Site Design Creation ASP, SQL, Customer Support, Mentoring

Confidential

Supported internal and external customers while working at the I.S. Help Desk installed and maintained PC's and Network Servers working on both HW and SW.

Selected Accomplishments:

• Webmaster of the Corporate Web Site. Worked with business managers to design, implement, and manage first corporate website.
• Project Manager for the re-design of the computer/server room while maintaining maximum up time. Designed a new floor plan and supervised the replacement of the infrastructure electrical and flooring components .
• Designed and implemented plan to migrate the network from Novell 4.1 to NT 4.0 1000 nodes and 10 servers .
• Server farm NT administrator
• Provided technical assistance to end users of all PC HW/SW
• Skills: Web Site Design/Management, Project Management, Server Migration/Upgrades, MS Server OS, Server Administration, Help Desk Support Level 1 2, PC HW, PC SW, Trouble Shooting

Confidential

Processed scheduled batch jobs, which included such activities as the answering of Help Desk Phones and the distribution of mainframe reports.

Selected Accomplishments:

• Learned to run the batch job processing, without supervision, faster than any previous employee.
• Worked with mainframe developers to troubleshoot and resolved issues as needed.
• Printed and distributed payroll checks.
• Skills: Batch Job Processing, Work independently, Problem Solving

Confidential

Activities included the answering of emergency phone calls for Fire, Police and Ambulance and then dispatching the appropriate agency s and monitoring available resources until the emergency was resolved.

Selected Accomplishments:

• Communicated with multiple emergency agencies simultaneously
• Assisted with the implementation of the 9-1-1 systems.

Confidential

Managed over 50 volunteers, reported to the board of directors, and managed the day to day operations while also responding to emergency calls as needed.

Selected Accomplishments:

• Implemented 3rd party billing system.
• Assembled specifications and bids for new Ambulances.
• Responsible for the orientation, training, competency and continuing education of volunteer EMS staff.
• Nationally Certified Paramedic EMT-P from St. Joseph's Hospital, Lancaster June, 1993 .
• Responsible for preparation and implementation of EMS budget s .

Skills: Contract Negotiation, Supervision, Mentoring, Managing Budgets, Working under pressure, Leading Emergency Situations, Managing Stakeholders, Presentations

Confidential

Selected Accomplishments:

• Assisted the Emergency Room staff with clinical and support activities.
• Developed customer relation skills working with ancillary departments Lab, X-ray, etc. .