A result oriented seasoned professional with 20 years of increasing responsibility in information technology. I bring work experience in Healthcare, Hospitality, Insurance, Government, DoD, and Commercial sectors. Capable of leading cross-functional teams to build the requirements and implement or deliver software solution that aligns technology with strategic goals. Solid experiences in setting up IT Division from the ground up to take advantage of new highly efficient technologies and services to enable the business achieve competitive advantage. Expertise in providing consultation to C-level to implement new technologies, services, and solutions resulting in increased efficiency.

Management Specialties: IT Portfolio Management, IT Strategy, RFP, Outsourcing, Shared Services, Resource Management, Change Management, Budget Management, Business Process Engineering, Systems Integration, P L, Department Management, Software Delivery, Program and Project Management, Systems Procurement Implementation, Agile, EDW, SLA, Service Delivery, SaaS, ITIL, CMMI, PMO, KPI, SDLC, PMI, COBIT

IT Specialties: Healthcare, ERP, COTS, Software Development, Scheduling Systems, Electronic Document Management Systems, SharePoint, Patient Revenue Management, RIS/PACS, LIS, Insurance Applications, Learning Management Systems, Data Warehousing, Business Intelligence, Point of Sales, CRM, GE, Meditech, Cerner, Lawson, Siemens, Laserfiche, Hyperion, Dynamics AX, Documentum, Oracle, Filenet, Great Plains, Omnicell, SAP, System/Network Administration, EMR/EHR, PeopleSoft

KEY ACHIEVEMENTS

• Successfully managed delivery of 26M FAA information technology systems program and received Client Recognition Award for producing results via program restructuring, shared services, and introducing industry standard best practices.
• Successfully managed multiple healthcare facility start up programs with complete multi-million dollar IT applications accountability from purchasing to implementation and support.
• Implemented a shared services environment providing superior IT products and services whilst reducing manpower, cutting costs and allowing clients to focus on core strategic activities.
• Managed major mission critical business and clinical applications leading to increased capability, reduced risk and increased revenues.
• Defined IT infrastructure, introduced cutting edge applications, and streamlined processes leading to improved profits and customer satisfaction.
• Negotiated software delivery and implementation contracts with offshore companies leading to significant cost savings.

PROFESSIONAL EXPERIENCE

Confidential

Director, Information Technology

• IT Strategy and Governance
• IT Portfolio Management
• Budget and Resource Management
• Service Level Agreements
• Service Delivery
• Applications Delivery
• Demand Capacity Management
• Service Desk Management
• ERP, POS, Data Warehousing, COTS

Confidential

Senior Manager, Information Systems

Resource, project, and portfolio management.

• Solution Delivery strategy and collaboration with all business units.
• Responsible to build a team to deliver and support ERP, Clinical, and other COTS products to automate the business processes and aligning of solution delivery processes.
• Accountability includes but not limited to staff recruitment and retention, SLA, IT services and solutions procurement, project management, customer services, capital budget, planning, and implementation of excellent IT solutions.
• Vendor and Contract Management.
• Legacy applications migration.

Confidential

IT Portfolio Management Consultant

• Developed IT products portfolio, strategy, budgets, and technology roadmap.
• Developed and implemented business plan to forecast profitable growth and enable customers with excellent solution delivery and consultation.
• Provided a high-level blueprint of CloudClinik, a web based practice management solution to automate healthcare provider clinic with patient registration, scheduling, billing, and EMR.

Confidential

Enterprise Applications Manager / Program Manager

• Developed IT strategy, budgets, policies procedures, and IT technology roadmap to enable the organization and offer competitive advantage in the region.
• Aligned business and IT strategy by selecting, procuring and deploying strategic systems including Healthcare, Pharmacy, Radiology, Laboratory, ERP, POS, EMR, EDMS, Scheduling, and Patient Revenue System to streamline business processes. Outsourcing and Managing customized IT solutions projects local and off-shore.
• Recruited and managed highly trained IT professionals.
• Enhanced IT effectiveness by implementing PMI methodologies, building focused teams and monitoring progress by chairing committees.
• Ensured consistency across all projects by directing a standardized implementation approach.
• Custom software development to fulfil unique business requirements such as Patient Revenue Management, Web Portals, Executive Reporting Dashboard, and Document Management.
• Lead and manage the business and clinical software applications of the hospital, including design, development, sourcing and implementation of the applications that are progressive and in line with hospital's information needs.
• Consulted and supported senior management to determine organizational and process needs, matching them to application functions, and prioritizing new projects, upgrades, and acquisitions.
• Ensured timely and accurate generation and execution of all management information systems, and that operating procedures and audits/controls are in place and correctly used by employees.
• Provided technical expertise and render professional advice to software vendors and users on matters relating to the development, integration, and use of applications.
• Program Management of applications across several business units providing SaaS.

Confidential

Program Manager, IS Solutions

• Catapult Technology, provides information technology and management consulting services to the federal government with industry standard practices such as CMMI, PMI, ITIL, etc.
• Managed and oversight of technical operations and software development on 26M federal contract to deliver IT solutions with full P L and business development responsibilities.
• Managed, recruited, directed, and mentored 30 direct reports including project managers, team leads, software developers, business analysts, and network and database administrators.
• Served as authorized interface with federal government personnel for all system development needs using Agile and SDLC methodologies.
• Formulated and enforced defined CMMI processes and work standards and ensure all projects are monitored and controlled with defined processes.
• Established and maintained project reports to demonstrate progress to the senior management, client reps, and other stakeholders.
• Supported development and implementation of PMO office and PMI driven project management methodologies.

Confidential

Program Manager, IT Infrastructure

• Northrop Grumman and Hudson are large IT solution providers to federal government and other entities.
• As part of Global IT Solutions PMO reporting to the executive management at Northrop, developed a roadmap for a complete IT Infrastructure for healthcare facilities.
• Developed strategies and plans to deliver large-scale systems such as ERP, Healthcare Applications, Data Warehouse, and other business applications.
• Provided directions, progress reports, and presentations to the management and International client.
• Provided leadership and technical direction to formulate employment strategies that allowed the design, development, and implementation of enterprise-wide IT solutions.
• Managed IT Program proof-of-concept through multiple projects and develop customized IT solutions and management services for a large International client.
• Implementation of PMO office and PMI driven project management methodologies.

Confidential

Director, IT Services

• American Computer Technology is IT consulting organization providing customized solutions and software development and implementation services to its client.
• Defined governance and resource structure for the Technical support and IT operations environments leading to overall cost savings and improvement in software services.
• Developed and delivered IT applications and related services at agreed service level agreement SLA thus reducing overall operational costs.
• Restructured IT applications to improve operations capability and performance.
• Managed 8-terabyte data warehouse EDW project at GEICO Information Services Department with a team of consultants to develop customized BI applications.
• Developed and implemented IT software solutions using SDLC and Agile processes.
• Managed and recruited team of consultants and implemented ERP solutions for ACT client.
• Developed and implemented IT Consulting Strategy to improve performance and services.
• Implemented PMO and Earned Value Management EVM to monitor and control progress.

Confidential

Manager, IT

• SKMC, currently managed by Cleveland Clinic, is a large 600 beds state-of-the-art healthcare facility including local hospitals and clinics.
• Rationalized IT systems, business processes and resources leading to measurable capital and operational budgets and cost savings.
• Developed and implemented IT infrastructure included Desktop Operating Environment, EMR, ERP Applications, Healthcare Applications, Customized Business Applications, Corporate Website, Intranet Based Application Portals, and Data Warehouse.
• Defined resources and capital and operating budget requirements, as well as organizational structure of the Information Technology division including policies and procedures.
• Chaired information steering committee and workgroups to monitor and control project deliverables.
• Recruited and managed multi-cultural technical staff consists of 12 direct reports and 8 consultants. In addition, managed cross-functional teams.
• Implemented training programs aligned to certification tracks according to the needs of the business for 800 end users.
• Developed RFP and negotiated implementation and consulting contracts with software vendors.
• Day-to-day operational support and help-desk management to cater applications support.

Provided consultation and status to Executive Management.

Confidential

Project Manager

• Informix, currently owned by IBM, is a database company competed with Oracle and IBM database technologies.
• Worked as a Program Manager for Decision Frontier, an end-to-end Informix Software solution suite provided to the customers. The program includes a certification process for partner applications in the suite. Applications in the suite are Data Warehousing, Campaign Management, OLAP, ERP, and ETL, Business Intelligence and Report Writing tools.
• Implemented certification criteria for partner applications and continuously improve the process.
• Managed SAP applications implementation with a team of professional SAP consultants.
• Managed multiple database/SAP projects at 3Com, HP, and Boston Scientific. Provide PM reports to all stakeholders and senior management.
• Conducted beta programs and application porting programs for different Informix partners.
• Worked on SAP applications and successfully completed projects on SAP Business Information Warehouse, SAP Ready-to-Run R/3 system, and SAP/Informix IDS upgrades.
• Performed database performance-tuning for the customers and analyzed systems for performance increase. Made recommendations for optimal systems performance.

Confidential

Project Manager

• Part of the MIS team primarily responsible for delivery of business applications and provide system solutions to the corporate business units.
• Managed a team of analysts and developers and worked as a user interface for requirements analysis and provided specifications to the development team.
• Provided project plans and communicated the project directions with all concerned parties. Monitored all project activities, and coordinated the product implementation process with corporate users.
• Provided training and support on all IT applications.
• Implemented state-of-the-art HRIS system, Lawson Financials, and Time Accounting Systems. Responsible for the upgrades and enhancements, as well as customizing all applications.
• Integrated Time Accounting System to ADP payroll processing systems.
• Developed and implemented Help Desk System for the external and internal customer support calls tracking and monitoring. Responsible for all enhancements.

Confidential

Senior Consultant

• Performed analysis, development, and implementation of TCAICS - US Army unit planning, move, maintenance, and scheduling applications.
• Provided day-to-day support on applications modules consist of rail road planning, air freight planning, and convoy or truck movement.

Confidential

Programmer Analyst

Performed analysis and development of an ERP system.

Confidential

Information Systems Specialist

Performed in-house applications development and support at a rehabilitation and healthcare center.