SUMMARY

• PMO / Project Management / Change Management Business Process & Policy Improvement / Policy Compliance / Project & Organizational Governance
• Established PMO and project manager, applying project and change management skills and experience. 17 years of Project Management Life Cycle experience in end to end implementation of operations, leasing, credit, contracts, pricing, marketing, sales, order fulfillment, process improvement, optimization and application projects. A seasoned expert in managing change and successfully delivering multiple international projects using Agile / Scrum, matrix driven and PRINCE II / Waterfall sequential methodologies, and standard change management principles and techniques.
• Team leader displaying confidence and the ability to energize and lead teams through obstacles, to completion of deliverables and project. Adaptable self - starter who is skilled at creating structure in ambiguous environments. Strong logical and analytical problem-solver with the ability to proactively identify potential issues, risks and anticipated points of resistance, and develop specific plans to mitigate or address concerns and recommend solutions. An experienced Corporate Citizenship driven communicator, trainer, presenter and public speaker to audiences of all levels.

PROFESSIONAL EXPERIENCE

Confidential

Project Management (PM)

Responsibilities:

• Decided on PM approach and applied appropriate methodologies according to project characteristics. Maintained the optimal balance between development freedoms and the more constrained structure of a corporate business environment.
• Identified business needs, compiled high level functionality requirements from internal / external clients,
• Defined the scope of single and complex multi-phased-implementation projects and established acceptance criteria,
• Performed project risk analysis and identified success criteria,
• Developed budget plans, managed project budget,
• Identified and monitored KPIs,
• Identified and built relationship with business owners, stakeholders, project champions and SMEs,
• Coordinated requirements gathering sessions and user story development,
• Engaged SMEs across all aspects of front-end business to identify content, procedural, workflow requirements,
• Prepared visualization and workflow documentation,
• Coordinated functional participation between SMEs and IT to ensure project milestone completion,
• Analyzed business processes and procedures, and identified gaps, discrepancies and redundancies, and initiated changes where needed,
• Communicated with project executive sponsors, key project stakeholders (internal and external), vendor project managers and subcontractors to ensure effective execution of several projects.
• Refined & groomed scrum and sprint backlogs / project task lists,
• Ensured development Sprint goals are met, held daily, weekly Scrum meetings, managed parking lot issues,
• Executed project development tasks, defined and met project milestones, assigned roles, tasks & priorities, coordinated capacity based on the workload and employee strengths,
• Encouraged and facilitated frequent communication between the Scrum team, SMEs / product owners, stakeholders and internal / external clients,
• Ensured the integration of new developments into existing environments,
• Participated in steering committee meetings, managed daily standup meetings between project teams,
• Created / managed charts to inform and motivate team members, and prepared project management reports,
• Prepared testing plan and scripts, managed testing in the testing environments after large development and sprint-type development phases, managed the acceptance test in test / live environments,
• Prepared training plans and training documents, and trained end-users (sales, leasing, marketing, pricing, operations and management) in person or via Webex on application use and workflow management.
• Prepared pilot implementation and managed pilot rollout, and supervised, assisted customers in project tasks,
• Prepared and managed project release, including managing changes in roles, responsibilities,
• Supported I. and II. level helpdesk through pilot and stabilization,
• Held end-Sprint Scrum reflections, prepared lessons learned documents for continuous improvement.
• Identified project/program impact, cultural specifics, and developed CM and communication strategy,
• Developed CM and PMO communication plans,
• Ensured senior, executive and mid-level management buy-in,
• Identified CM sponsors and identified PM / CM champions and ambassadors,
• Established CM team from corporate PM and outside consultants,
• Ensured continued engagement of all impacted levels from senior executives to SME’s and administrators,
• Combined and utilized formal and informal solutions to reach desired results,
• Set client expectations, ensured they are kept in line and are met throughout the phases of the projects
• Developed CM approval, exception, RFP, scope change and escalation guidelines and documents,
• Executed CM and communication plan and internal, external (public) and client communication, project and program updates adhering to corporate citizenship strategies,
• Addressed Project and Program issues related to process, policy, training and organization changes,
• Collected and analyzed feedback from numerous parallel projects,
• Measured resistance and implemented corrective actions,
• Maintained the balance between rational and emotional arguments for continued support of projects on all levels,
• Ensured training and expectations are set and met, closed projects, awarded exemplary results where needed.
• Executed multiple, concurrent and complex policy, process, organization change and IT implementation projects in the US, and EU countries: NL, FR, BE, UK, HU, DE, ES.
• Planned, organized and set-up a PMO structured environment to manage multiple projects,
• Coordinated multiple projects in parallel, in cooperation with the customers and internal project and business teams,
• Proposed and presented projects to senior management / board for approval,
• Managed multiple, complex projects using PRINCE II and Agile methodologies,
• Defined, negotiated, communicated and maintained the implementation project timeline and milestones in agreement with stakeholders,
• Organized and held Steering Committee meetings,
• Maintained a cross-functional liaison-type relationship between IT and business stakeholders,
• Ensured regulatory, ISO standards and SOX compliance of corporate policies, and managed the governance of processes and procedures,
• Developed and managed project and PMO budgets, and delivered cost/benefits realization across all workstreams
• Managed risks & issues, escalated to senior level when appropriate,
• Prepared program, project, operational and transaction reports,
• Reported to the board, stakeholders and senior management on PMO activities, and bridged the gap between the executive board level and the operational teams,
• Handled RFI, RFP and RFQ documents as a requestor as well as responder,
• Applied for grants to ensure project expansion and continuity,
• Led and participated in the design, restructuring, implementation and testing of operational processes and procedures, identified impacted business transactions and processes, and reviewed the effectiveness of new processes and procedures with stakeholders and division heads,
• Managed business-user support help desk level I, II (SME), and coordinated IT support during stabilization of projects,
• Prepared process documentations, process and workflows, key control activities and reports to ensure compliance,
• Coordinated corporate social responsibility standards throughout projects,
• Developed policy statements and got required approvals.

Technical Skills - Expert in MS Project, MS Office suite specifically Excel, PowerPoint, Word, Visio, SharePoint, Virtual Office and PM applications specifically Webex, Prezi, Skype Conference, System i (AS 400), SCI (CPQ/CLM) substitute, Surveymonkey, Integrum QHSE Risk & Compliance Software, Google Docs, Sheets, Forms, Slides, Adwords and Google Analytics, Wix.

Confidential

Project Management

Responsibilities:

• Performed Project Cost Management, managing PMO and project budgets,
• Delivered critical policy and software, web and application development projects with focused discipline and planning, on time, on budget and scope,
• Planned, scheduled, managed and coordinated all aspects of the project life cycle; analysis, plan, build, test, pilot, training and rollout,
• Provided leadership to project teams, anticipated bottlenecks, mitigated project risks and balanced the business needs versus technical constraints,
• Prioritized project tasks based on capacity, due dates & critical path. assigned / reassigned priorities according to business change and stakeholder needs,
• Effectively identified and resolved any issues throughout project life cycle,
• Promoted, utilized, and contributed to knowledge transfer discussions before, during and after project completion,
• Provided consistent and comprehensive status updates; reporting schedule, cost, scope, workload, and project team performance,
• Drove collaboration between stakeholders and across functional groups within the project. Educated team members and supporting employees, SMEs on project processes,
• Executed projects using standard matrix and sequential methodologies for defining, tracking, communicating and delivering measurable business benefits. Improved methodology and tools over time,
• Supported Strategic Alignment. Worked with managers, stakeholders, champions and business partners to define business cases, benefits, options, KPIs and recommendations.
• Worked collaboratively with project stakeholders to develop a comprehensive project plan based on approved funding. Project plans will include: Scope, Schedule, Cost, Quality, Organization and Communications, Staffing, Risk and Issue Management, Test, Configuration, and Change Management,
• Created / built / updated project schedules, project charters, project plans, status reports, and work breakdown structures,
• Managed Estimated Time to Complete tasks (ETCs) and reconciled ETCs,
• Performed Issue & Risk Management,
• Used tools and methodologies to create RAID logs (Risk, Action, Issue, and Decision).
• Created / implemented project organization and communication plans which enabled the project team to effectively work together to meet project objectives,
• Organized and managed meetings, prepared meeting agendas and meeting minutes, distributed meeting documentation, and maintained and monitored action item listings as necessary,
• Facilitated and lead meetings and steering committee meetings and reported bi-weekly to the board of directors,
• Managed strategic partnerships, vendor, employment and project related state and federal contracts,
• Handled managed RFI, RFP and Request for Quote documents both from a req. and sup. aspects.
• Coordinated and harmonized efforts between stakeholders to gather functional, content based legislative and policy requirements to meet compliance and developed procedural governance guidelines,
• Constructed and executed various Corporate Social Responsibility programs and Corporate Citizenship based communication strategies,
• Nurtured internal stakeholder and external client relationships,
• Maintained complete confidentiality of company business.

PROGRAM DIRECTOR

Confidential

Responsibilities:

• Managed assigned projects and subprojects in a matrix PM environment, including work efforts using appropriate rigor of the PD,
• Managed multi-million program budgets to ensure full utilization of funds while meeting or exceeding goals,
• Managed daily activities with 8 direct and 39 indirect reports,
• Reported to the President and the board of directors on status, forecasts, and strategic planning and planned direction,
• Planned, prepared and conducted PMO meetings and developed project, change management and communication plans,
• Managed the program's’ social media presence and identity, and oversaw its research, publications, writers and analysts,
• Maintained policy compliance and procedural governance of all programs and projects,
• Managed corporate citizenship driven communications:
• Organized press and publication events,
• Held press conferences of social and sociopolitical initiatives,
• Drafted press releases,
• Represented the organization, its programs, projects and events on television and radio, routinely gave interviews,
• Developed and maintained high profile NGO and government partnerships, managed partnerships with stakeholders,
• Defined product sourcing and supplier standards, managed vendor, supplier and contractor relationships,
• Coordinated legal actions,
• Identified and addressed community and sociopolitical issues as well as local challenges in the areas of corporate social responsibility,
• Crafted process and efficiency proposals addressing challenging areas in government and public administration.
• Established and maintained internal stakeholder and external client relationships with NGO, Government and commercial clients,
• Managed the Organization's vendor program including request for quotations and proposal via formal RFI and RFP/RFQ
• Routinely conducted large international presentations on:
• Cybercrime and prevention to the Central European Police,
• Responsible Digital Citizenship and bullying prevention to police, local and federal government agencies,
• Corporate Social Responsibility to various organizations,
• Travel safety and security to over 18 consulates and numerous local police and government agencies.
• Researched and mapped the youth bullying & harassment environments Europe’s, US, UK and Hungary,
• Pioneered Hungary’s first and only antibullying program targeting bullying and harassment in schools and at the workplace,
• Impact: Direct - 1700 teachers, 15000 students and parents, 85 law enforcement personnel, 700 police, and social workers, Indirect - 65000 teachers, youth, parents, support professionals,
• Authored Hungary’s first and only book on bullying, cyberbullying and harassment, published in 2014 I. edition, 2015 II. edition,
• Developed and managed Europe’s first comprehensive traveler safety program piloted in Hungary (Safety in Europe, Safety in Hungary), championed by the Polish Embassy under the Polish EU presidency. Direct impact: 220 police, 345 hotels and restaurants. Indirect impact: 1.5 million travelers over the course of 4 years. Measured results: scam-crime rate decrease by 80% in participating tourist areas,
• Developed and coordinated communication, publishing and website content between National Police, Budapest, Police, Airport Police, Rail Police, security agencies, Ministry of Foreign Affairs and the Hungarian Tourist Bureau,
• Organized and facilitated numerous major fundraising concerts, raised over 45 million HUF (155,000 USD) to help fund the organization’s programs,
• Created and managed the “English for Success” program, teaching youth at children's homes, Direct Impact: over 98 children taught English, proper typing, critical thinking and personal responsibility,
• Established strategic partnerships with corporations (such as Starbucks) to ensure continuity and sustainability of the program and to provide reward-based employment opportunities to youth who demonstrated results,
• Developed training materials for schools, religious, financial and government institutions on: anti-bullying, project management, change management, responsible digital citizenship and corporate social responsibility,
• Introduced conflict resolution guidelines and procedures for a major financial institution and hospitals to prevent, recognize and address workplace harassment and bullying,
• Initiated the Active Citizenship Program focusing on education, critical thinking, civic engagement and participatory politics,
• Pioneered the concept of “Window Politics” to promote informed decision-making and civic participation,
• Modeled and introduced the parliamentary voting consolidation and overview application, showing all voting habits of MP’s and parties on issues in the last 20 years,
• Created social and cultural application to promote European Integration,
• Created and managed a new age sustainability & recycling program,
• Established partnerships with financial institutions, local and state government agencies, recycling / waste management as well as with neighborhood and residential communities,
• Increased community participation in all participating socio-economic areas by 38%,
• Increased recycling of materials and decreased operative costs to waste management by 5%,
• Created a clean environment sustainability campaign for clean cities (littering) engaging the local communities, which was based on the “Don’t Mess with Texas” program.

SENIOR PROJECT MANAGER

Confidential

Responsibilities:

• Lead accountability among other business leaders in adoption of corporate citizenship practices,
• Managed tension inherent in an iterative process of integrating corporate citizenship practice into existing operating model,
• Accomplished corporate citizenship goals through others without direct authority,
• Modeled, localized and introduced a new credit environment based on the FICO model,
• Facilitated the setup of the corporate operational environment. Consulted with International IT professionals regarding network security, secure interface data flow, processes, and outsourcing non-confidential data,
• Reconciled criteria set by leaders of utility companies, financial institutions, government agencies to aid legislation on policy development,
• Developed self-governance guidelines for the banking association to aid credit reporting, evaluation and scoring environments,
• Designed the outsourcing strategy to administer credit management activities,
• Introduced the FICO credit scoring model to Hungarian legislators,
• Negotiated policy content with legislators.

Confidential

PROJECT MANAGER

Responsibilities:

• Managed global harmonization, simplification and automation projects, redesigned legal agreement structures, and interacted with global business process managers and division heads to ensure appropriate validations and controls for International Organization for Standardization and Sarbanes-Oxley compliance,
• Lead policy, process and procedure harmonization, simplification and automation projects (in the United States, Germany, France, United Kingdom, Nordic and Iberian countries) for front-end business including: marketing, pricing, legal contract management, leasing, credit evaluation, lease/rental early termination and order administration,
• Lead efficiency projects between operations, legal, pricing/marketing, leasing, IT and strategic management with consistent ROI over 80%,
• Automated sales quotation, contract generation and data entry for front-end business, with SAP back-office interface decreasing order fulfillment from two weeks to 3 days,
• Managed the fully automated commercial solution which included business validations, workflow, pricing, product, legal and other commercial services to ensure efficient order entry, product delivery and billing,
• Managed project, testing, implementation and stabilization of the new solution, including first and second level help desk,
• Managed the Business - IT project to automate lease buyout calculations to mitigate errors and reduce response time from 72 hours to 2 hours,
• Assisted in the creation of company’s master data environment in compliance with SAP structures,
• Assisted in Oracle to SAP data migration and front-end to backend order entry with SAP data mapping,
• Developed global Sales Configurator operational policy manual and US lease termination policy manual,
• Trained operations, national sales force, management, lease and finance on front-end business policies, leasing, quotations, early terminations and contract generation,
• SME and validation role in company’s successful migration of $400M lease portfolio from IBS to Info Lease.
• Mapped out the entire company front-end business process including pricing, marketing sales, legal, leasing, administration, product management, service, delivery and order entry,
• Standardized policies, procedures and operation flow between division and operating companies and new acquisitions, simplified new policies and procedures and automated operational process between division, while managing buy-in of division heads and regional and global company executives,
• Analyzed the lease portfolio process and performance to develop policy and process change recommendations. Increased business efficiency through creative leasing and asset management.
• Streamlined and simplified the lease buyouts, early termination policies, processes and procedures increasing lease retention by 12% and increasing termination revenue by 42%,
• Facilitated compliance and governance for front-end business operations, order processing, legal contracts, lease, credit and early terminations,
• Resolved significant gaps in lease booking and calculation processes and reformed and centralized lease policies, processes and procedures for lease early termination / buyout quotations decreasing monthly error costs from 80 000 USD to zero,
• Redefined and implemented change in new roles and responsibilities to fit the new business environment,
• In charge of business harmonization and negotiations between local and global OPCO management.
• Lease Buyout Policy and Process simplification, harmonizing lease and rental buyout policies and processes across divisions and operating companies,
• Lease Buyout Automation, Automating lease, rental early termination quotations,
• Sales Configurator, Automating sales quotations, pricing, lease calculations, workflows, approvals, contract generation and order entry with an SAP back office feed. - US,
• Sales Configurator International, Automating sales quotations, pricing, lease calculations, workflows, approvals, contract generation and order entry with an SAP back office feed. - Netherlands, Germany, France, Belgium, United Kingdom.