OBJECTIVES:

• To obtain a position as a Project Manager within a company where I can apply my diverse skills and experience.
• I have 5 years of enterprise firm project experience, multi - tasking skills, and organizational expertise.
• Experience is mostly in legal and financial industries.

TECHNICAL SKILLS

• MS Project
• Oracle
• MS Visio
• MS Excel (Intermediate)
• Sametime Instant Messaging
• MS SharePoint
• MS PowerPoint
• MS Office 2010
• JDE Edwards
• UAT Testing
• MS Outlook & Lync
• Lotus Live Meeting

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

• Manage telecommunication projects for small to large sized financial institutions trading floors projects ranging from medium to high level projects (up to 3.5 million dollar projects).
• Hold for each project kickoff meetings to discuss SOW’s and high level designs of the project.
• Facilitate steering committee meetings for high level projects.
• Coordinate meetings with client and internal teams such as network services, technical operations, service engineers, sales, and upper management.
• Facilitate weekly meetings for the project team and create presentations using Microsoft PowerPoint to show updates.
• Send out meeting minutes after each project discussion to client and project team.
• Update PMO at weekly meeting with project status, cut over delivery delays and outstanding project items.
• Ensure that each project is on track for all financial items including but not limited to labor and equipment orders.
• Complete and maintain technical documents such as site preparation, and data collection documents with the client for each project.
• Ensure that all items have been delivered from our internal warehouse to client sites.
• Monitor and report on progress of the project to the Project Board and all stakeholders.
• Complete and send out Air Logs to show action items, milestone completions, and risks.
• Gather all lessons learned items once the project is closed to share with internal team
• Complete close out process in Sharepoint Portal and ensure that customer has signed Letter of Acceptance on all project tasks.
• Coordinate internal projects such as team’s global project manager handbook, and project manager portal on sharepoint.

Confidential

Project Coordinator/Business Analyst

Responsibilities:

• Coordinate project: Transformation Program Infrastructure and assist to establish IT PMO standards.
• Gather artifacts and facilitate document review meetings.
• Work with PMO managers to develop tracking for technical milestones in the project plan.
• Act as a liaison between PMO office, Database/Middleware Teams, and stakeholders.
• Monitor and report on progress of the project to the Project Board and all stakeholders.
• Design/maintain program SharePoint site to house project documents and processes.
• Document best practices and operational procedures.
• Facilitate weekly meetings for the project team and create presentations using Microsoft PowerPoint to show updates.
• Create and disperse meeting minutes to send out to the project team and senior management.
• Ensure action items are captured, assigned, and followed up for completion.
• Communicate weekly status reports to Stakeholders, Engineering Teams and senior management.
• Customize spreadsheets to use as “trackers” to show action items, milestone completions, and risk logs.
• Continue to evolve the processes and templates throughout the project lifecycle.
• Create and implement Confidential ’s change control process across all projects using SharePoint.
• Track and communicate project risks and issues of the project.
• Manage communications from the PMO mailbox.

Confidential, New York, NY

Project Coordinator

Responsibilities:

• Coordinated the Windows 7 Migration for Muni Finance, Human Resources, and Global International Business, Central Funding, and Infrastructure groups within Capital Markets.
• Direct Coordinator for the technicians so escalations can be handled and directed to the proper resources
• Assisted Senior Project Manager with presentations to upper management staff
• Used Microsoft Project and Microsoft SharePoint as the main programs for the project
• Managed project tasks and resources through ServiceNow and Microsoft Project
• Supported and gathered portfolio input from globally project delivery team
• Created Dashboards, Charts, and Pivot tables using Microsoft Excel
• Facilitated weekly meetings for the project team, and created presentations using Microsoft PowerPoint to show updates
• Created communications and documents for users and other regions to use for migration purposes
• Lead weekly meeting with deployment teams to ensure timely deliverables
• Made use of spreadsheets to analyze the facts of their report
• Tracked software, hardware, and networking issues and directing them to the proper teams for assistance

Confidential, New York, NY

Business Analyst/Junior Project Manager

Responsibilities:

• Managed the Windows 7 migration project and in parallel worked on software upgrades for the helpdesk, teleconference system, and a new security firewall. (A total of 4,500 users where upgraded in this project over a 6 month time frame.)
• Managed a team of 14 people to ensure that delivery was completed each weekend to various floors in the building
• Process included- setting up hardware, downloading all users’ applications, installing various multimedia devices for users, creating and helping train users on new system.
• Created project documents, training materials, communication templates and process documents for users and members of the migration team.
• Worked hands on completing backup, restores, and the QA of the machine for each user during the deployment phase of the project.
• Supported and gathered portfolio input from globally project delivery team
• Facilitated weekly meetings for the project team, and created presentations using Microsoft PowerPoint to show updates
• Followed the guidelines of SDLC and the objectives of the project to deliver the tasks on time.
• Ensured that all user data and documents were restored to their new Windows 7 computers.
• Used Microsoft Project, and SharePoint to keep the milestones of the project on track.
• Coordinated communication with users to ensure that their upgrades where finished timely and accurately
• Analyzed project experiences by highlighting best and worst practices during the course of each project

Confidential, New York, NY

Project Coordinator

Responsibilities:

• Monitored hardware, software, and resource purchases for two new data centers that were built in New York and Singapore.
• Utilized Microsoft Visio, Microsoft Project and Excel to keep track of all project aspects
• Designed and setup PMO and Portfolio management processes including status & achievements reporting, budget tracking, resource planning, for VP business and IT stakeholders.
• Created pivot tables and charts using Microsoft Excel to show the changes within the budget based off of previous months numbers
• Used Clarity to budget, and forecast all financials of the project
• Completed planning and forecasting for the project based on the budget
• Viewed invoices and PO’s in JD Edwards for accuracy against the accounts payable information.
• Managed charges and charge backs to the project
• Created presentations using Microsoft PowerPoint for weekly and monthly meetings with the project team.

Confidential

Junior Project Manager/Team Lead

Responsibilities:

• Managed small to medium size projects for Software/Hardware development requested by the client; American Express
• Planned, scheduled and executed all stages of implementations.
• Assessed business implications for each project phase and monitored progress to meet deadlines, standards and cost targets.
• Microsoft project was used to plan and execute project deadlines
• Ensured that all pre-planning and beginning plans are executed with the use of MS Project along with feedback from all parties involved.
• Collaborated with as a team with project managers from the client to complete project deliverables.
• Took on new requests daily and also handling loads of project between 60 to 100 projects at a time.
• Provided leadership, guidance, and moral support to development team during transition and transfer-of-knowledge process to third-party outsourcing company, as well as sharing expertise with the incoming development group
• Coordinated compilation of senior leadership presentations.
• Status updates sent out to the client on a weekly basis
• Created Dashboards, Charts, and Pivot tables using Microsoft Excel
• Used Clarity to budget, and forecast all financials of the project
• Worked with development teams, off shore technicians, and other teams to complete projects.
• Completed close out process for project and ensured that all the client’s needs have been completed.
• Drove development work by assigning work to staff, monitoring progress, and reporting status back to client

Confidential

Customer Service Representative

Responsibilities:

• Customer Service Representative for an insurance company that handled 100 different clients short term, long term, and FMLA claims.
• Communicated via email and telephone to claims specialists to make sure that claims are handled on time and accurately.
• Directed customer calls to the correct contacts in the many locations.
• Answered customer questions involving payment, claim status, and other questions that may arise.