SUMMARY

• Qualified professional wif extensive Project Management experience wifin mid - sized to large corporations. Operates wifin agile/scrum methods dat cross multiple business divisions to plan, organize, lead and motivate project teams to surpass expectations of performance and delivery.
• Prepared to play a range of roles wifin PMO and provide customer focused attention to all business needs and operations.

PROFESSIONAL EXPERIENCE

Project Management

Confidential

Responsibilities:

• Applied basic management principals to tasks in order to better optimize time management and achieve goals.
• Responsible for planning, budget (various projects $100k-3.2Million), oversee and document all aspects of specific projects in Mobile Construction, Software/Hardware Infrastructure, Software Change Project Management. In PMO, EPMO, IT environments both PMBOK style and Agile/Scrum style methods (i.e. waterfall, ITIL, Addie, epic, and sprints).
• Tracked progress of project by maintaining constant communication wif senior management staff wifin Clients Company and internally to make sure dat the scope and direction of each of my projects were on schedule and resources allocated properly.
• Creation of Project Plans and documentation using MS Project, Excel, Oracle, Workday other proprietary software systems to develop analytics.
• Lead sprint reviews and daily scrum meetings to touch base wif whole team in order to achieve goals and accountability of project performance.
• Analytics in form of dashboards capturing overall budget spend, resource allocation and other risk management analysis.
• Working Independently for Small Business Owner responsible for monitoring Service and Warranty departments; Developed user instructions for warranty processing across several platforms; Bookkeeping and lean scheduling for all warranty claims incoming and outgoing.
• Responsible for and Project Manager on Comcast Super Vault Archive infrastructure change project in Enterprise Agile environment.
• Lead Project Manage and Business Systems Analyst for Comcast IT Infrastructure Operations Audit of Cloud Application UIDs performance analytics produced in epic scrum format.
• Lead Glaxo Smith Kline RFP ($50-$80k Procurement range) Learning Services SharePoint change management project in agile environment.
• Part of agile project teams as Junior PM/Controller/Coordinator AmeriHealth, Iron Mountain, CSL Behring, IKEA, Jacbos Engineering for Infrastructure, Change Management projects wif Multiple Work streams, procurement and SDLC distribution.
• Project Lead at Vanguard for implementation of Tableau release rollout. Facilitating meetings, weekly scrum sprints (Kanban), workflow diagrams for Agile ITIL process.
• Program Manager for General Dynamics AT&T Turn Key vendor program and Supervisor to Site Acquisition Reps. All projects wifin vendor program were multiple work stream.

Business Analyst Contracted Consultant

Confidential

Responsibilities:

• Assist PM & PA Government in the infrastructure change project design process (requirement/artifact gathering), user story creation, assisted in wireframe design wif TFS software. Familiar wif XML scripting as it pertains to webform development.
• Facilitating meeting minutes, documentation of milestones and deliverables, weekly sprint task allocation, workflow diagrams for ITIL Scrum Style processes of Penn File/Web Portal project rollout. Familiar wif XML scripting as it pertains to webform development for PA Government.
• Worked directly writing user stories in Team Foundation Visual Studio (TFS) software for ITIL Scrum Sprints and wif QA Team, Developers, PA State Department Users
• Developed and manages security for more than one IT functional area (e.g., data, systems, network and/or Web) across the Comcast Enterprise.
• Assisted in the development and implementation of security policies and procedures (e.g., user log-on and authentication rules, security breach escalation procedures, security auditing procedures and use of firewalls and encryption routines) wifin Comcast.
• Prepared status reports on security matters to develop security risk analysis scenarios and response procedures wifin Comcast.
• Enforced security policies and procedures by administering and monitoring security profiles, reviews security violation reports and investigates possible security exceptions, updates, and maintains and documents security controls wifin Comcast.
• Designed Users Guides, Logical Platform/Software Driven Workflow Diagrams, Training Material wifin Comcast, GSK, General Dynamics, AmeriHealth, PA Government, and Aramark.
• Responsible for working wif internal Lines of Businesses at Willis Towers Watson to help them address Client queries regarding information security posture, future strategy and current controls

RFP Analyst Contracted Consultant

Confidential

Responsibilities:

• Position specifically delegated for one month to help wif end of year backlog of RFPs. Supported a global Client Support function wifin the Information Security team
• Facilitated completion of Client security questionnaires; manage requests, mailbox and send certifications and reports (e.g., SOX, ISO, and Penetration Test etc.)
• Worked wif internal corporate teams to address questions in the area of IT, Infrastructure, Third Party Risk Management, Cyber Defense, and application teams to facilitate responses related to application functionality and security.
• Financial reporting capturing overall budget spend and other risk management analysis as it pertained to RFP.
• Managed ad hoc projects related to enhancing information and data security controls for business to meet commitments made in Contracts
• Created process documents, guides and procedures for different areas of support wifin the Client Support function
• Tracked audit findings, and client commitments, by aligning them to client's key control areas

Confidential

Sales & Account Manager

Responsibilities:

• Supervisor to five resources Customer Service Team; Lead to Philippines Customer Service team. Responsible for continuous training and development of customer service department 5 resources; Trainer to international counterparts; Provide technical expertise to the team
• Lead and design Lean Manufacturing goals and strategies for improving the operations and processes wifin the organization.
• Contributed to the creation and implementation of best practice Lean vision, strategy, policies, processes and procedures to aid and improve operational performance
• Perform root cause analysis and resolve problems wifin forecasted pulls of product and cost average monitoring throughout the year.
• Set department objectives/Key Performance Indicators (KPIs) and review and assess ongoing performance of direct reports. Ensure KPIs are met by working to the overall plan, including management of, and reporting Financial and cost controls
• Prepare the annual Lean budget and forecasts and all Capital Expenditure proposals; Responsible for achieving budget and forecast Relationship Management

RFP Analyst

Confidential

Responsibilities:

• Supported southeastern and western United States regions creating and maintaining RFPs for healthcare insurance dat included municipalities for states.
• Responsible for working wif internal Lines of Businesses to help them address Client queries regarding CoreSources posture both internal and through broker, future strategy and current controls.
• Facilitated completion of Client questionnaires; manage requests, mailbox and financial reports insurer Risk Analysis per individual employee (insured)
• Worked wif internal corporate teams to address questions in the area of Infrastructure, Third Party Risk Management, Claims, and application teams to facilitate responses related to insurance provided.
• Financial reporting capturing overall budget spend and other risk management analysis as it pertained to RFP sections.
• Managed ad hoc projects related to enhancing already insured clients benefits business to meet commitments made in Contracts
• Coordinated updates to standard responses by working wif subject matter experts and US function leads then populating RFP Machine software wif appropriate “grab” answer.