Project Manager Resume Profile

Motivated, self-directed IT professional applying keen technical abilities, troubleshooting skills, and client management talents to benefit diverse technology operations.

Areas of Expertise

Experienced in providing leading-edge IT support to fulfill wide range of technology needs, including installation, configuration, and management of various hardware, infrastructure, software, and applications.
Well versed in network and server administration, providing expertise across set up, support and maintenance to facilitate ongoing business requirements.
Proven talent for conducting troubleshooting and problem solving activities, applying creative approach and analytical talents to quickly and effectively remedy small- and large-scale issues.
Skilled in communicating across management groups, peer teams, and client representatives, readily collecting and relaying project details in accessible, concrete terms.
Consistently demonstrate strong commitment to fulfilling responsibilities in a timely and professional manner comfortably act as project leader or contributing team member.

Technical Proficiencies

Platforms:	Windows 2000/XP/Vista/7/8 , Mac OSX, Linux Backtrack 5/Ubuntu/Fedora , Windows Server 2003/2008/2008r2/SBS/2012 , MS Exchange Server
Tools:	MS Office Suite, Office 365, Remote Desktop Apps Teamviewer, VisionApp, VNC, etc , Antivirus Apps Avira, Malewarebytes, RKill, GFI Vipre, Trinity Rescue, CCleaner, Panda, etc , Acronis, Clonezilla, DBAN, GParted, Ophcrack, Ultimate Boot CD, YUMI, ImgBurn, Virtual Clone Drive, 7-Zip, TeraCopy, Robocopy, Unstoppable Copier, DriveSort, Mini Partition, TrueCrypt, WinRAR, FileZilla, Parallels Desktop, mIRC, dig, NetSpeedMonitor, Wireshark, Symantec/Yosemite/Steelgate Backup, PuTTy, OpenVPN, SolidWorks.
Languages:	XML, Visual Basic, SQL
Hardware:	Windows and MAC Workstations, Windows Servers, Printers, Managed Switches, Firewalls, NAS devices, Tape backup drives

Professional Experience

Confidential

IT Support Manager

Provided third-party IT support for a broad range of clients in a consultant-based manner. Primarily responsible for the day-to-day management of IT support staff, escalated help desk calls, and server-based maintenance backups, error logs, updates, troubleshooting for both internal and external client servers. Worked with Active Directory environments, VMware, Hyper-V, Exchange, barracuda firewalls and spam filters, switches/routers, and Remote Desktop solutions.

Key Achievement:

Oversaw and worked on the implementation of the VDI solution for a large, nation-wide health care company as the project lead.

Confidential

Tier II Systems Administrator

Supported a diverse multi-tenant environment internationally for a cloud-based hosting company. My common tasks involved: triage ticket requests for remote desktop clients and general server maintenance on Windows-based servers 2003-2012 , handling of local consulting needs for clientele, and internal training of Tier I personnel on the technologies we provided. Utilized VBScript for client's logon scripts and powershell for ActiveDirectory and Exchange tasks.

Key Achievements:

Quickly advanced to Tier II role due to self-direction and ability to quickly learn new environments and processes.
Capably balanced customer and company needs keen ability to manage customer expectations while following established procedures.

Confidential

Senior Systems Engineer

Supported broad range of IT needs providing third-party IT services to small business clients. Triage support requests for clientele on a day-to-day basis and use that information to assess future IT needs and project objectives. Install and configure active directory environments, Group Policy schemes, firewalls, switches/routers, servers, NAS devices, websites, FTP services, and backup drives on Windows-based servers while working within established budget. Managed engineers to make sure scheduling was coordinated. Monitored devices of external clientele utilizing various applications such as Spiceworks in a preventative manner.

Key Achievements:

Expertly handled emergencies, promptly rectifying issues and supporting continuous operations.
Designed and ran IT project management for the company, receiving kudos from both clients and my peers.
Constantly went above and beyond, designing processes and procedures to be utilized in the future by all departments and helped structure Engineering dept.

Confidential

Network Analyst Systems Administrator

Supported and designed the overall network architecture for Baker Distributing Company and all 300 locations nation-wide. Performed server maintenance hardware and software , managed backups, and helped maintain the AS/400 system. Alongside one other, I worked on the company-wide Active Directory maintenance and changes, as well as Exchange. Worked on PC/notebook hardware/software repair, took care of all telecom billing, and did all ordering of IT supplies for the company including all 300 locations . I was in charge of mobile device configuration and administration, including RF devices, pagers, phones, and other peripherals for employees. I was also in charge of all IT aspects of location openings, moves, mergers, company acquisitions, and closures project management .

Key Achievements:

Successfully implemented Microsoft SCCM, including learning it myself and training everyone else throughout the department, in 3 months. It was common practice to accomplish among other applications/projects including, but not limited to: Symantec Endpoint Protection Suite Numara Track-It Softwares.
Performed a company acquisition of over100 locations nation-wide after the project manager unexpectedly quit by coordinating every aspect of the project, including traveling to each location and configuring them manually, in a 3-month time frame.

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