SUMMARY

• SAP FICO Consultant/Lead/Manager/CFO with 18 years’ experience in leading several full Life - cycle implementations, partial implementations, and project supports in SAP R/3 system using ASAP methodology.
• Combine visionary, strategic, and tactical financial expertise with strong qualifications in all areas of Accounting, Finance, and Engineering that is matched with degrees in Engineering, Business Administration, Masters in Accounting, and Certified Public Account (CPA).
• Own full P&L responsibility of an account with targets of growth in margins and revenue across multiple service lines
• Instrumental in achieving significant cost reductions and revenue/profit improvements through reengineering, team building, and leadership abilities including managing offshore delivery
• Proven ability to lead and program manage large ERP implementations (template development and roll-outs) and production support demonstrated in over fifteen years of working with global clients across various industries.
• Expertise encompasses Business Process Reengineering, Project and Program Management, System Design, Feasibility Analysis, Configuration, Testing, Go-Live and Production support activities in various SAP versions - SAP R/3 4.0, 4.6 B, 4.6 C, 4.7B, 4.7 E, mySAP ECC 5.0, 6.0. SAP Modules - SAP FICO, SAP FSCM & SD.
• Excellent skills in recruiting, training and mentoring personnel.
• Strong problem solving skills developed through years of hands on work in business consulting.
• Strong foundation in ITIL and other implementation methodologies (e.g. ASAP) and quality process to achieve business objectives in a timely and cost effective manner.
• Established TCS as a strategic partner to clients by building trust and credibility through delivering high quality services
• Increased company profit margins by monitoring costs and avoiding revenue deviations
• Effectively anchored and won sales initiatives by solutionizing and presenting RFP’s for diverse clients and prospects globally
• Excellent CXO level connects ensuring strategic alignment with business objectives
• Managed multiple global projects and successfully achieved milestones, ensuring projects complied with all cost and scope specifications.
• Led major transition projects from other vendors and client SME’s to company by planning and executing hypercare and steady state support
• Ensured 100% Service Levels are met in a challenging production support environment
• Client management skills demonstrated in day-to-day operations and effectively handling escalations
• Mapped and labeled every installation to provide customer with detailed schematics and documentation.
• Increased on-time installation rate by 99% and reduced budget overruns by half.
• Instrumental in planning and executing innovative strategies to achieve objectives for infrastructure development and improvement.
• Developed and refined ability of project members to estimate and maintain completion time for tasks.
• Managed multiple projects and successfully achieved milestones, ensuring projects complied with all cost and scope specifications.

PROFESSIONAL EXPERIENCE

Sr. PROGRAM MANAGER

Confidential, Allentown, PA

Responsibilities:

• Managed the onsite AMS team, and assisted the new division rollout for the client.
• Program set up activities included planning, staffing (onsite and offshore), setting up a Transition Management Office, knowledge transfer from incumbent and client support team, internal processes execution, and managing the enhancement etc.
• Responsible for coordination with other units within TCS’s - Infrastructure Management Services, Testing services, & EDI etc.
• Managed the transition from internal client team to AMS support team.
• Resource transitions (planned and unplanned) within the team have done with minimal impact to service delivery.
• Assisted pre-sales efforts/Business advising behalf of TCS resulting new contracts being awarded from the client
• Managed the monthly release of system enhancements involving close coordination with client business, client IT organizations, ABAP governance, client release management team, testing, and offshore delivery.
• Managing the continuous improvement initiatives as an outcome from the root cause analysis of support tickets and other sources (inputs from business / support teams etc.).
• Guided/Assisted client to establish process, redefine AMS structure, and improve the efficiency of the internal team as well as the SAP support platform.
• Worked with client’s executive team to establish several processes improvement to streamline the AMS process such as bringing release calendar, establishing master data governance team, enhancement prioritization meeting by track, and release management/transport review process & etc.
• Developed new metrics to evaluate the team performance and its deliverables
• Drove the initiatives to improve the system performance by evaluating the programs/transactions that are taking more memory while executing it by redesigning/suggesting new solution to the existing logic and etc.
• Identified/initiated the continues improvements activities to reduce the ticket count per track and reduced overall ticket count by 10% within a month.
• Prepared/presented monthly AMS and quarterly governance report to client executive management & TCS management
• Lead the team to deliver enhancement items on time by developing self-interacting tool and tracking its progress
• Provided the guidance, validation, and participated the system upgrades, and testing efforts
• Managed/Advised/Supported SAP FICO (RTR) track, and its team to establish sound initiative to reduce the ticket counts.

SR. SAP GLOBAL AMS MANAGER

Confidential, Orlando, FL

Responsibilities:

• Managed and set up AMS Support team for the company major activities included planning, staffing (onsite and offshore), setting up a Transition team, knowledge transfer from incumbent and client resources, internal processes execution etc.
• Responsible for coordination with other units within Deloitte LLP - Infrastructure Management Services, and Testing services etc.
• Managed the transition from Implementation team to support team and also supported project team during Hypercare period.
• Resource transitions (planned and unplanned) within the team done with minimal impact to service delivery.
• Managed weekly release of system enhancements by coordination with client business, client IT organizations, ABAP governance, client release management team, quality and testing and offshore delivery.
• Managing the continuous improvement initiatives as an outcome from the root cause analysis of support tickets and other sources (inputs from business / support teams etc.).
• Managed and advised the SAP FICO (RTR) track and its team to establish sound initiative to reduce the ticket counts.

Confidential

SR. SAP FICO MANAGER/DELIVERY MANAGER

Responsibilities:

• Handle customer issues / escalations / complaints about project executions across delivery.
• Help client understand the delivery solution and set client expectations on delivery issues
• Provide assurance of quality and predictability in the delivery process
• Provide requisite assurance that projects undertaken will deliver customer satisfaction, improve financial performance and deliver the desired results to improve return on investment and address demand fulfillment.
• Review and track the portfolio performance against the goals on a periodic basis, take corrective measures and communicate status to internal as well as external stakeholders in order to ensure successful delivery of the projects in the portfolio.
• Play a key role to understand and assess complexities in the customer business and offer a delivery process that efficiently manages and reduces the risks in the IT process and the business of the customer and increases stakeholder (read customer) confidence in the success of big and complex IT programs in order to improve customer satisfaction.
• Provide inputs to Infosys’s leadership on customer profiling, demand outlook and pipeline in order to create a realistic sales plan.
• Opportunity Identification and Prospecting
• Assess Client requirements, bring together Best-fit team, Prepare and present customized solutions. Network with the stakeholders associated with the opportunity and discuss with the decision makers among them to present a value proposition. Identify the service lines from Infosys’s required to work on this opportunity.
• Form and lead pursuit team across units and external partners as needed, position client-facing team with the client, explain client context, coach pursuit team, suggest win price and drive this among various units based on competitive intelligence, future potential and positioning with client, drive consensus between units on pricing (including on revenue transfer if needed). Recommend and defend win-price with the appropriate levels (considering deal size) of management/finance and get approvals.
• External: Get client expectations clarified (where possible, coach the client on what they should expect based on knowledge of the account and industry), get ground intelligence on client drivers and competitor moves, set expectations and ratify the solution with the client in order to demonstrate business value to the client and maintain Infosys’s interests.
• Set-up and facilitate proposal-coaching sessions between client and pursuit team s technical / domain experts
• Drive client consensus and articulate business value

Confidential

SAP FI/CO/ERP MANAGER

Responsibilities:

• Analyzed the As-Is system, did a profound GAP analysis and successfully designed and mapped the To-Be system. Documented the configurations and prepared functional/ technical specifications.
• Participated in High Level Design and Detail Design of Business Process, Coordinated Design workshops, and gathered business requirements from business users and senior management etc.
• Conducted various workshops with SME and acted as the business facing IT, and coordinated with the leadership to create & establish structure and guideline for the SAP landscapes, release & transport management, testing, upgrades, etc.
• Designed and Developed proof of concept for various projects, managed & monitored the resources, achieved 99% on time delivery.
• Worked with various teams to create interfaces to capture data from legacy systems.
• Managed the new SAP implementation, data migration efforts, and managed go live and hyper care actives etc.

Confidential

Sr. SAP FI/CO CONSULTANT/LEAD

Responsibilities:

• Assisted the CEO with decision making process, and guided the finance department to adopt sound accounting and finance practices.
• Interacted with the inter company directors & CEO to create strategic decisions, company goals and visions, and acted as a liaison between the lending institutions, internal & external auditors, etc.
• Directed company’s restructuring plan and brought the firm back into profitability within four months in the office.
• Reviewed and guided the financial teams, verified accuracy of information used for financial analyses, using internal and external reports and published data.
• Directed & Monitored financial management functions including development of monthly/quarterly financial statements, financial forecasts, and budgets.
• Directed & Monitored company’s treasury management functions and daily cash position.
• Developed & Implemented cost cutting strategies throughout the organization- to be cost efficient and the market leader in the industry.