SUMMARY:

• A proven track record of implementing solutions to critical & complex software, data, infrastructure, and process improvement projects successfully, on time & on budget, for both small and enterprise organizations.
• Demonstrable experience working in retail, financial services, payments, e/m - commerce, online & mobile platforms.
• Experienced in working across the lines of business (local, regional & global), to ensure transparency and an understanding of issues, risks, and opportunities. Able to deliver tough messages, and maintain excellent working relationships with Call Centers/Customer Support, Logistics, Manufacturing, Development & Infrastructure Teams, Management, and Vendors. Represents the voice of the customer on cross functional projects.
• Thinks outside the box and is not constrained by a “this is the way we've always done it” mentality.
• Creates, prioritizes and delivers on key initiatives. Manages all phases and milestones in end to end project.
• Manages IT revenue cycle & ensures alignment with the organization s strategic plan. Creates project budgets & manages project costs.
• Manages project issues and scope, utilizing change control procedures and issue tracking tools.
• Works closely with individual IT teams and IT Managers on resource availability and project progress.
• Establishes tools and processes to maintain project/product documentation. Provides written and verbal project status updates.
• Ensures compliance with appropriate processes, policies and structures to manage IT projects, creating them when none exist.
• Ensures data security team involvement to maintain compliance with International (EU), Federal and State regulations.
• Enforces appropriate quality controls to ensure vendor/technology supplier performance.
• Product Management
• Develop product work plans to include business case/user stories, milestones, critical paths, effort, resource requirements & deliverables by leading project planning, requirement/Scrum sessions with Stakeholders, Marketing, IT and customer resources.
• Partner closely with customers, prospects, the development team and stakeholders to research industry needs driving changes to the product, and focus on building functionality that contributes to strategic business goals and facilitate the transformation from current state to desired state. .
• Effectively communicate complex ideas and persuade customers to adopt the recommended solution while working remotely.
• Utilize proven analytical tools for readiness assessments, focus groups, impact assessments, risk assessments, performance metrics, and balance scorecard.
• Develop internal & external feedback loops to validate the most critical product changes prior to implementation, and solicit ideas for new functionality Identify and manage inter - and intra-project dependencies.
• Experience managing concurrent, high-visibility projects using iterative methods in a fast-paced environment that have crossed multiple business units.
• Proven work experience in managing iterative application development projects.
• Continuously improves iteration management capabilities by identifying best practices, adopting consistent, standard work and coaching/pairing across teams.
• Leads iteration planning collaboratively, working with the Business Lead or Product Owner to build and maintain a prioritized product backlog.
• Partner cross functionally with stakeholders including; opportunity, campaigns, content, field marketing, marketing operations and solutions marketing managers to evolve and improve products/campaigns.
• Leads retrospective, daily standup and show-and-tell meetings to encourage collaboration, communication, feedback and learning among the team.
• Deliver periodic status reports and facilitate status update sessions directly related to product/campaign progress
• Provide input to the campaign roadmap outlining the necessary steps to execute.
• Experience applying a wide variety of well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (example: numerous Burndown techniques, numerous Retrospective formats, handling bugs,etc).
• Customer Satisfaction and Continuous Improvement:
• Demonstrates a professional attitude and ability to relate well with executive management, technical, business, customer support and teams in a matrix environment.
• Proactively identifies improvement opportunities and implements solutions required to improve IT services related to project delivery.
• Monitors customer satisfaction with IT services project delivery within the business and mitigates any concerns about IT service quality.
• Evaluates planned versus actual effort to drive improvement in future project planning estimates.
• Identifies trends which negatively impact the ability to successfully deliver project outcomes and implements improvements.
• Experience creating Six Sigma DMADV for the creation of new processes and Six Sigma DMAIC to evaluate existing processes.
• Experienced in vendor management, software and hardware maintenance renewals, and associated contracts.
• Integrated SharePoint 2007/2011/2016 used by three manufacturing companies, who were merging into one new corporation. Added in AX functionality to streamline process from sales/marketing to manufacturing.
• Business Project Manager for Enterprise Service Management (ESM) enhancements to infrastructure & feeds for Service Configuration Manager (SCM) generating a policy push that permitted Access Manager (AM) connectivity and Electronic Data Exchange (EDI) for 500,000 customers.
• Process Manager for a multi-million-dollar project to automate Home Finance Systems and processes. Created end to end process maps for 32 individual types of foreclosure processes to identify points in the process that could be automated. Created requirements for 75 new automation points in the Home Finance loan processes.
• Created Enterprise Project Portfolio & Release Management process that included Risk Management, Cost Benefit Analysis Process, Capacity & Disaster Plans for Fortune 100 Company.
• Produced materials and SOPs for Material Handling Equipment (MHE) devices for handling of cargo to increase productivity.
• Technical Project Manager for large scale projects that included software development project for new Corporate Dial software products that generated $2.2 billion in revenue. Tracked $1.2 million budget for new software development product line; identified and resolved budget variances.
• Delivered fast tracked $2M HRIS & Corporate Tax application to that transformed global tax filing for large financial institution and ensured that all data was secured with the use of encryption technologies by using dedicated key storage devices and applications.
• Delivered $2.5M project that merged & integrated existing banking network with acquired networks.
• Authored use cases, story boards, RFPs, Project Plans, KPI reports, Wireframes, process and architecture-related workflow documentation, product management process and analytic documents using PowerPoint, Word, Visio and Excel; operational handbooks, disaster recovery plans, user guides, monthly corporate newsletters, forms, materials and standard operating procedures (SOPs) in print & html formats on corporate intranet sites/portals and SharePoint for corporate compliance.
• Project Manager for global infrastructure project for Consumer Bank that was delivered on time and within 3% budget variance with a budget that allocated $9 M budget for hardware/software and $2.5 M budget for labor with a team that used off shore, near shore and national resources.
• Project & Change Manager for SAP ERP 6.0 implementation with corresponding HP-Federal Government clients. Authored the deployment project schedule for transitioning to new CRM based billing software.
• Sr. Technical Project Manager who headed a global team that successfully implemented $26.5M Oracle Exdata transformation project that consolidated mixed workloads including Online Transaction Processing (OLTP) and Data Warehousing (DW) for Fortune 100 Consumer Bank.
• As a former Law Librarian, worked with Legal Departments to ensure compliance with for corporate compliance with DoD, TAS, SEC,
• Treasury Department, Home Land Security, Import-Export Compliance, HIPPA, Sarbanes-Oxley compliance.
• Sr. Project Manager/Scrum Master for projects that utilized data pulls to collect data for State and Federal Medicare-Medicaid Reports, including HEIDIS, FPL, HER Incentives, CfCs, CoPs, WHP, DM and RRU measures into a new SQL Data Mart.

PROFESSIONAL EXPERIENCE

Consultant Project/Product Manager Scrum Master

Confidential

Responsibilities:

• Managed full life-cycle projects from requirements to delivery, including schedules, budgets, risk/issue management and status reporting to various levels of the organization. Drove project execution inclusive of testing, documentation, and support transition. Oversaw market analysis and develops product strategy and business case. Defined strategic product goals & produced product roadmap.
• Collaborates on release plans with Development. Collaborated with finance in the production of product budgets and forecasts. Developed pricing strategies and product positioning plans which contribute to maximizing product profitability Created backlog & backlog grooming. Held daily morning stand ups and planning sprints, and, end of day retrospectives. Responsible for daily communications that included identifying conflicts blocking project progress and estimated resolution; resource burn rate reports and overall project health.Deliverables
• Creation of complex billing and reporting systems, web portals, Digital Marketing and eCommerce capabilities, (including mobile apps), photographic archive and Content Management Systems (CMS), software development and deployment for supply chain/logistics process and billing/tax/accounting, SharePoint AX deployment, infrastructure and data center upgrades (Network, Managed Services, CPE, Security, Applications, Hosted / DCS Services, IT Services, Cisco WLAN-Routing .Switching), manufacturing plant infrastructure upgrades.

Environment: Waterfall & Agile/SAFe; Behavior Driven Development (BDD), Test Driven Development (TDD) and Acceptance Test Driven Development (ATDD); Planview, Clarity, Jira, Microsoft Project and Project Server.

Project Manager

Confidential

Responsibilities:

• Developed & deployed analytics, metrics and executive dashboards to measure business outcomes with monthly and bi-weekly executive meetings. eBusiness SME for the Global Consumer Technology (GCT) group’s global transformation of moving all of Citi’s global technology groups to a uniform Global
• Product Model as part Citi's objectives of reducing operating expenses and IT infrastructure costs. (This included & implementation of new tools—Archer, Blue Print and new modules in Planview; and designing & delivering Microsoft SharePoint PMO and Microsoft and Google-technology-based communication tool projects.)
• Responsible for gathering intelligence information on target markets, analysis of competition with product marketing, and future products for consumer lending and branded products. Authored RFP’s for new project tools purchases. Headed a global enterprise eBusiness project team to standardize processes and tools usage worldwide. In addition to migrating to the Product Lifecycle model, also identified significant opportunities for end to end process simplification, integration and optimization. Provided, documentation and IT strategic direction for all projects managed in Agile

Environment: Waterfall, RUP and RAD SDLCs; Planview, Clarity, Beeline, Microsoft Project.

Project Manager

Confidential

Responsibilities:

• Defined and analyzed current state technology and defining the impact to the systems environment. Performed user experience design and specification, design validation, static and dynamic modeling and solution analysis and design activities on assigned projects.
• Provided guidance and consultation to project management staff about the technical aspects, resource availability and administrative constraints of new and on-going IT projects. Created five secure Lotus Notes databases for internal support processes and ongoing small and medium project documentation.
• Directed the development of Microsoft SharePoint technology project for enterprise release to replace Lotus Notes databases. Trained Enterprise Users on process/procedures, data applications, and in-house tools.
• Researched information and conducted analysts, producing reports that complied and summarized information. Producing governance documentation, created process & procedure documentation and plans. Verified information received from internal information systems and external sources.
• Facilitate new product, equipment and call center technology deployments. Handle escalated Tier I.5 business unit issues and/or concerns forwarded from the Enterprise Information Technology Service Center to support break / fix and continuous improvement projects.