PROFESSIONAL SUMMARY

• Confidential is a Certified Scrum Master, JIRA Admin, Project Manager and a Business Analyst wif over 7 years of experience wif expertise in backlog grooming
• Ticket prioritization and leading offshore and onsite development teams and also has deep noledge of JIRA (Issue and Project tracking tool).

TECHNICAL SKILLS

Project Management Tools: MS Project, MS Visio

Requirements Management Tools: JIRA, Requisite Pro, MS Word

Project Management Methodologies: Scrum, Kanban, Scaled Agile Framework, Waterfall

Modeling Tools: Rational Rose, MS Visio, Snagit, Gliffy, Balsamiq

Utilities: MS Office Suite

RDBMS: MS SQL Server

Reporting Tools: Tableau, MSBI

Content Management Tools: Confluence, SharePoint

Testing Tools: Quality Center, Load Runner

Defect Tracking Tools: JIRA, Testrail, Zephyr

Online Conference: GotoMeeting, Skype, Webex

PROFESSIONAL EXPERIENCE

Confidential, Encino, California

Scrum Master/JIRA Admin

Responsibilities:

• Held agile training sessions.
• Coordinated companywide transition from TFS to JIRA.
• Coach team members and stakeholders in the practices and mindset of Agile delivery
• Facilitate sprint ceremonies and mentor teams on agile.
• Conduct Scrum team training, retrospective workshops for new teams.
• Maintain a uniform standard wifin teams in terms of process, tools and interactions.
• Identify and prioritize blocking issues and facilitate removal of impediments to the development teams’ progress.
• Track action items/process changes from retrospective activities and facilitate the implementation of those item.
• Facilitate discussion, decision making, and conflict resolution
• Support and educate the Product Owner wif respect to grooming and maintaining the product backlog.
• Participate in product roadmap building and help product owner plan releases.
• Promote agile engineering practices such aspair programming, continuous delivery, TDD, BDD and refactoring.
• As a JIRA admin, create projects wif specified workflows, screens, permissions and fields for different teams.
• Use Zephyr as test management tool. Help create test plans, manage test cases and plan test cycles using dis tool.
• Develop metrics and reports using JIRA to help the team understand its health and progress and to set goals
• Coordinate team releases wif the Agile Release train and work wif team members to resolve dependencies among other product development teams using SCRUM of SCRUMS

Confidential, Santa Monica, California

Scrum Master/ Jira Admin/Agile Facilitator

Responsibilities:

• Coordinated and facilitated SCRUM meetings including daily standups, backlog grooming, sprint planning, Sprint Review, and Sprint Retrospective for a cross - functional development SCRUM team both domestic and offshore
• Used various agile frameworks (Scrum, Kanban, XP), TDD, pair programming and continuous integration/delivery to improve quality and enhance product development agility.
• Removed impediments and direct team towards the completion of current tasks wifout distractions.
• Helped team create clear and concise epics/stories.
• Helped team work wif multiple and conflicting priorities
• Attended scrum of scrums meetings for any integration complications wif other applications/teams.
• As a JIRA administrator, created projects, configured board, set up access and permissions, created dashboards and filters for easy status visualization,
• Communicate the team’s progress and velocity to senior management using Burndown Charts.
• Protected team from unreasonable expectations and used velocity and story point estimations to set correct expectations of Product Owner, Product Manager and stakeholders.
• Created and maintained a detailed project plan to monitor and track progress.
• Interfaced wif business and IT executives and senior management to communicate project plan, deliverables status, set and manage expectations
• Provide accruals and budget for the upcoming month/quarter.
• Manage vendors and review/approve invoices.
• Manage offshore development team. Assign tasks, remove communication gap between onsite and offshore teams.
• Help the team and product owner set the definition of done for or completed tasks.
• Help product owner and team make decisions wif incoming feature requests from stakeholders in terms of priority and importance.
• Used Testrail to keep track of all the QA activities and bugs.

Confidential, Dallas, Texas

Project Manager/Scrum Master

Responsibilities:

• Assisted the team during the transformation from Waterfall to Agile methodology.
• Held Agile training sessions for multiple teams.
• Introduced and trained multiple teams in JIRA.
• Facilitated scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)
• Protected team from over-commitment, managed backlog, prioritized resolution of defects/bugs.
• Utilized Agile/Scrum methodology for product development and project documentation.
• Built project schedules, oversaw development, created milestones, identified deliverables, and participated wif managers in developing release plans.
• Involved in project planning and coordination, documented project deliverables, tasks and schedule.
• Assisted the project manager in developing project charter document (Defined goals and objectives, provided an estimation of project related costs and identified risk factors).
• Identified key stakeholders and project team members.
• Responded to change requests and oversaw the project change management process.
• Used JIRA to plan, track and report issues and tasks on a predefined workflow.
• Monitored and tracked project performance, risks, issues, and constraints.
• Provided business analysis and assisted in requirements gathering.
• Participated in Vendor selection and management.
• Facilitated and participated in various scrum meetings to track progress and identify impediments.
• Conducted JAD sessions wif management, SME, vendors and users for defining business requirements and follow-up for Project Plan Updates.
• Verified weekly change requests (CR’s) and other maintenance items rolling to production and discussed them on the next sprint planning session.
• Performed backend testing (spot checked) using SQL queries to retrieve and verify information in the database.

Confidential, Dallas, TX

Project Coordinator / Sr. Business Analyst

Responsibilities:

• Made extensive use of requirement elicitation tools wif end users of Half Price Book Stores sales clerks.
• As a Project Coordinator, provided optimal customer support by maintaining technical expertise through regular product training. Wrote user stories and documented the Product Backlog.
• Utilized Agile / Scrum methodology for product development and project documentation.
• Assisted the Product Manager in prioritizing tasks on the Sprint Backlog.
• Worked wif different Product Managers to document various Process Flows.
• Documented Activity diagrams and Use Case Diagrams.
• Worked wif development team to convert business system to specification and test cases.
• Prepared project timeline and responsibility matrix using the Ms Project tool.
• Updated /published the most current version of all the project related artifacts on weekly basis.
• Facilitated and participated in QA team meetings and delegated QA tasks to the team members.
• Communicated requirements and coordinated efforts wif the UI designers.
• Analyzed raw data using Excel (Pivot Tables), SQL queries.
• Created end-to-end testing strategies and test scenario coverage documents.
• Created business process for purchasing and discounts modules in Visio.
• Collaborated wif system architects and development leads to document all business rules and system process changes to meet the project requirements.
• Provided production support to the QA team and documented Testing Training documents.

Confidential

Jr. Business Analyst

Responsibilities:

• Followed Agile /Scrum methodology wifin the entire project.
• Organized meeting sessions wif the business stakeholders (marketing and customer service) to gather the requirements and the scope of the project.
• Discussed the “As-Is” and “To-Be” functionalities and analyzed the gap. dis was presented to the development team using UML diagrams created using Cacoo, Gliffy, etc.
• Facilitated JAD sessions wif management, development team and stakeholders referring to existing system functionalities and procedures and the steps needed to refine them.
• Documented the user requirements, analyzed and prioritized them.
• Defined system scope and objectives and prepared BRD (Business Requirement Document) and FSD (Functional Specification Document).
• Worked wif development team and scrum master on sprint planning meeting and backlog refinement meeting.
• Assisted in designing test plans, test scenarios and test case for integration, regression and user acceptance testing (UAT) and worked closely wif testing team to improve overall quality of the application/website.
• Helped perform SEO prior to go live.