PROFESSIONAL SUMMARY:

• Over 20 years of experience in IT across various domains like banking and finance, insurance, healthcare and business travel using cutting edge technologies.
• I’ve successfully managed client relationships and provide delivery oversight to critical business portfolios.
• Over 14 years of experience in the capacity of Technical Project /Program manager.
• Led and managed multiple large complex programs ($3M+) from concept to implementation phase.
• Extensive experience setting up DevOps, Release Management, Change Management and Audit
• Adept in communicating with CXOs, customer leadership teams and Vendor relationship management
• 5+ years’ experience in Healthcare.
• 8+ years’ experience in travel, credit card and financial instruments

SKILLS SUMMARY:

Leading DevOps organization

Production support and maintenance

Release management

Risk management

Product evaluation and implementation

Change management

Solution architecture

Metrics & KPIs

Business transformation

Project and program management

TECHNOLOGIES AND TOOLS:

OS: Windows, UNIX, Linux, Mac OS, Sun SOLARIS

Programming: Perl, PHP, Java, J2EE, HTML, XML and JavaScript

Source tracking: Visual SourceSafe, SVN, Share Point, GitHub, Rational Clear Case

Methodologies: Waterfall, Agile, and Hybrid

Tools: Jenkins, Bamboo, HP Site scope, SonarQube, JIRA

PM Tools: MS Project, Clarity, Project Work Bench, Version One

Tools: /IDEs MS Visual Studio, TOAD, PL/SQL Editor, UFT

Domains: Health Care, Insurance, Investment banking & Business Travel

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Technology Program Manager

Responsibilities:

• Set up DevOps organization and processes for Continuous Deployment and Continuous Integration.
• Automated Release management using BMC Release Cycle Management
• Participate or provide input to support Release Planningin weekly CAB (Change Approval Board) meeting
• Ensure release management team is updated with latest changes and facilitate approvals for change controls.
• Implement projects using SAFe and SCRUM methodologies in agile environment.
• Daily and weekly reports are published for PSM team and Confidential leadership which detail incident and problem management status.
• Driving preventive maintenance program with renewed rigour.
• Ensure the incidents are resolved in stipulated time so that SLAs are met.
• Execute large IT operations thru Managed Service Contracts - Multiple Projects/Teams/locations
• Instrumental in implementation of New Generation Operating Model for IT Operations
• Effectively leveraged Shared Services for improved operations & optimised cost
• Implemented innovative levers like reporting digitalisation, self service & ticket enrichment
• Process design, execution and ongoing optimisation based on ITSM framework
• Support and drive initiatives in APM, DevOps, Splunk

Environment: Clarity, MS Project 2013, MS SharePoint, CA Service Desk, TIBCO, JAVA, .Net, Lotus Notes, Power Builder, Bamboo, SVN, Jenkins, Angular JS, JIRA

Confidential, Louisville, KY

Technology Manager

Responsibilities:

• Work closely with business, BTL (Business Technology and Leadership) and technology teams to drive business goals.
• As part of DevOps implementation with EDTS, implemented SPLUNK, Jenkins CI for continuous integration, undertook testing automation using UFT, implemented code collaborator enterprise.
• Influence strategic decisions about the release management and DevOps implementation, automation
• Significant contribution to strategic initiatives like data cleansing and reporting.
• Responsible for Service Operations across IT, Infrastructure and Security organisation
• Manage multi location teams - Louisville, Greenbay, Dallas, Cincinnati and India Centers
• Forecast and track key account metrics and ensure timely and successful delivery through SLAs
• Define program controls and set-up governance process to measure success by closely monitoring the progress by working with Project Managers and Scrum Masters

Environment: Clarity, MS Project 2013, Version One, Jenkins, SVN, MS VSS, Angular JS, CA Service Desk, Enterprise Logging, Data power, IIB, SharePoint, .NET MVC, BLAZE, SPLUNK, Java, Mainframe, Informatica, IDMS, DB2, SQL Server, Oracle, IBM MDM, MySQL, MongoDB, Splunk, DCRUM, AppMon, Powershell, Power-builder, Sybase, Biztalk

Confidential, Hartford, CT

Technical Project Manager

Responsibilities:

• Architected 3 key modules of Advantage fulfilment processing, Rewards Engine and Goal Override.
• Collaborated with Enterprise architects, Information Security specialists, Data architects to devise solution which aligns with Enterprise architecture roadmap.
• Control the program by closely working with associate product owner, DBAs, Architects and program management team of other interconnected programs.
• Complete ownership for - Program Planning, Requirement analysis, Application Architecture, Data Modelling, Design and Development, Agile/System/Project Testing,
• Program statistics: 35+ PY efforts, 4 integrated releases, 30 development sprints
• Interfaced with all stakeholders executing the project, ensuring project scope and objectives are properly defined and taken from original concept through finalization.

Environment: Clarity, MS Project, J2EE, Spring and Hibernate

Confidential

Sr. Project Manager

Responsibilities:

• Partnering with business for better understanding larger picture and key objectives of these initiatives
• Managing stakeholder communication and aligning goals of program success through reports, presentations
• Monitoring risks and issues on daily basis. Create and execute mitigation plans for the identified risks.
• Strategic vendor relationship management with Tron dent for products like Group Assist and eTrac
• Meets financial objectives by forecasting requirements; preparing he budget; scheduling expenditures; analysing variances; initiating corrective actions.
• Instrumental in budgeting and financial planning of the programs. All the financial management is recorded and managed in Clarity.

Environment: Clarity, MS Project, J2EE, WebSphere Portal Server

Confidential

Sr. Project Manager

Responsibilities:

• Setting up Confidential center of excellence
• Defining roadmap for the center of excellence
• Implementing KFS in the lab environment and customizing it.
• Designing and developing proof of concepts
• Facilitating development of implementation accelerators and interfaces to PeopleSoft Finance.
• Guiding development of enhancements such as
• Integration of Active Directory with KFS
• Data Migration Workbench using Jasper ETL
• Building reporting framework using Jasper Reporting

Environment: Spring, Hibernate, Struts, Java, JSP, Servlets, OJB, Jasper ETL 2.2.4, Jasper Reporting 3.0, Eclipse, MySQL 4.0, Oracle 10g, Active Directory, MS project 2003

Confidential, Dallas, TX

Managing Consultant (Sr. Project Manager)

Responsibilities:

• Managing vendor selection
• Preparing project plans for feasibility, tool selection and implementation
• Working closely with COF IT Risk Office for compliance
• Vendor relationship management for 3rd party application
• Working closely with program office, to work on compliance, process issues.
• Managing vendor selection
• Preparing project plans for feasibility, tool selection and implementation
• Working closely with COF IT Risk Office, PMO office for compliance and process issues
• Billing, contract management, vendor management and managing day to day activities of the project.

Environment: AbInitio, Live Communication Server, Quest Password Manager