SUMMARY

• Senior IT Project Manager with 20 years Information Technology and Operations experience in Finance/Banking, Pharmaceutical, Health Care, and Health Care Insurance industries; over 10 years’ experience in Project / Program Management.
• SDLC experience using Waterfall, Agile, RUP methodologies.
• Strong organizational skills and experience linking strategic business objectives with tactical system integration projects.
• Extensive experience leading high profile global initiatives with multiple teams in different locations.
• Program management experience with focus on resources and budget management.
• Cost - benefit analysis skills and experience.
• Experience in Process Modeling and IT Service Management.
• Business development and business management experience.
• Off shore / outsourcing management experience.
• Strong communication and presentation skills.
• Significant experience working directly with business partners and building long term relationship with clients.
• Excellent interpersonal, leadership, collaboration, and team building skills.
• Experience managing diverse team of IT and business professionals.
• Employee Development experience.
• Procurement management experience and skills building strong relationship with buy/sell vendors.
• Strong problem solving and analytical skills.
• Ability to adjusts to multiple demands, shifting priorities, and rapid changes.
• Highly dedicated, self-motivated, confident, organized, self-starter, goal-driven, detail-oriented professional.

TECHNICAL SKILLS

Project Management: IT Service Management, MS-Project, MS-Word, MS-Excel, MS-OneNote, PowerPoint, and Office Productivity Software SharePoint, Visio, ServiceNow, Outlook, Lotus Notes, Rational Rose, Clarity

Business Applications: Charles River, EAGLE, Crystal Reports, IDX

Programming and Design: SQL, Java, HTML, MUMPS, UML

Databases: ETL, and Version Control Software Oracle, Sybase, DataStage, PVCS, TFS

Computer and Operating Systems: Microsoft Windows, Mac OS X, UNIX, IBM Mainframes, MS

PROFESSIONAL EXPERIENCE

Confidential, Buffalo Grove, IL

Senior Project Manager, PMO

Responsibilities:

• Proactively collaborated with stakeholders across all business and technology areas in order to develop a comprehensive Project Charter template for RxCrossroads applications migration projects.
• Promoted a decrease in the implementation timeline for numerous migration projects by incorporating RxCrossroads program roadmap into delivery schedule of Vulnerability Assessment and Vulnerability Remediation projects.
• Led the team of BA, QA, Developers, Security Advisors, and Infrastructure specialists to develop projects WBS, schedules, and implementation plans for several application migrations (AlphaTrust eSignature, PC Miller, etc.)
• Managing migration projects from Initiation through Closing.
• Keeping projects on schedule by proactively identifying and addressing Risks and Issues with the team and stakeholders. Maintained comprehensive Risk and Issue log.
• Managing projects budgets and providing weekly status reports to Senior Management.

Confidential, Riverwoods, IL

Program Management Consultant

Responsibilities:

• Designed and implemented a business start-up and development plan for a new medical office.
• Increased cash flow by 30% as a result of billing process redesign initiative; from root cause analysis, vendors’ evaluation, contract negotiation, and through staff training.
• Developed marketing strategy to capture market channels with new potential patients.
• Collected requirements, estimated cost, and developed tactical approach for the business’s web presence.
• Providing technological and strategic guidance in integrating effective processes, programs, and practices into daily operations.

Confidential, Chicago, IL

Senior Consulting/IT Project Manager

Responsibilities:

• Improved prioritization and resources planning process, increasing Technology team productivity from less than 10 enhancements per year to 15+ system improvement updates in the first 6 months of the process implementation.
• Recognized by former manager as “one of the best resource planning managers for extremely flexible and thoughtful resource allocation that resulted in on time, on budget deliveries”.
• Improved communication between 18 business units globally, facilitated the understanding of diverse needs by establishing and leading Business Enhancements Project (Docket) committee.
• Streamlined client reporting and enhanced high profile Management Reporting accuracy by 90%; eliminated hours of manual data gathering from multiple applications through effective delivery of multi-streams reporting enhancement project across 7 technology teams.

Confidential

Senior Consulting/IT Project Manager

Responsibilities:

• Increased ROI of Data Warehouse implementation by integrating strategic approach for data processing and retention. Effectively communicated the new concept and secured commitment from all project stakeholders.
• Increased Trading and Compliance platforms availability to 99% by successfully delivering 3.5MM Sybase to Oracle Conversion and DataStage Implementation project.
• Planned and successfully delivered complex, 54-hour-long, production implementation across multiple platforms for over 250 clients, including locations in US, Europe, UK, Hong Kong, Tokyo.
• Increased profitability of the Bloomberg Data Extract Project by creating non-standard extract solution and negotiating contract with the vendor.
• Proactively negotiated and coordinated outsourcing of the testing for Charles River Application team resulting in well-defined and structured testing process, reducing the cost of the testing effort with noticeable increase in numbers of implementation with 100% accuracy.
• Focusing on business needs, developed strong relationship with clients and management by promoting strategic solutions, proactively evaluating and mitigating risk, and communicating progress to stakeholders.
• As SME of the supporting application, processes, and procedures, consistently performed functions of the team manager when backup was necessary.
• Established strong relationship with several onshore and offshore consulting firms, interviewed and assessed resources, and negotiated contracts.

Application Team Manager

Confidential

Responsibilities:

• Led the team to excel in delivery and product stability, developed a true accountability with the business partners through successful implementation of numerous enhancements such as Batch Redesign and Reporting streamlining.
• Built multi-tier Production Support structure and established guidelines for offshore and onsite support resulting in 75% decrease of issues resolution turnaround.
• Reduced product down time due to migration errors and increased team productivity by enforcing separation of duties and establishing formalized migration procedures across all application platforms.
• Conducted performance reviews, developed high potential employees.