Project Management: Results focused professional driving projects through complete software development lifecycle. Leveraging a technical background and planning acumen to guide the execution of a project through to successful results, extensive experience in healthcare, financial services, insurance, and manufacturing industries.

Accomplishments

• Leadership and Management Acumen
• Extensive experience drives judgment to execute plan and accomplish project/program goals
• Successfully delivered multiple key multi-million dollar projects for web portal application
• Righted drifting migration initiative, leading a 7 member team in on-time completion of documentation for 750 integration requirements, including a data-attributes matrix spanning 22,000 details
• Addressed unforeseen scope expansions for Medicare system, submitting first-phase plan to management to outline immediate needs and delivering results on time and significantly under budget
• Orchestrated over 100 client deployments of health care benefits guiding process from inception to production
• Teamed cross-functionally with 6 personnel in joint application development JAD to improve the quality of the specifications and to expedite web portal data personalization project system requirements and use case portfolio
• Successfully managed operations staff and as large as 17
• Ten years project management in IT, business operations and manufacturing with many years directly interfacing with customers and vendors
• Project manager delivering a project for largest client website in company's history, delivering statement of work and business requirements within two weeks launched client website within budget in an eight week project time line.
• Large-Scale Project Delivery
• Led analysts and 11-member, international team throughout needs and specification definition and roll-out web-based Medicare Part D software supporting 300M in Medicare revenues.
• Engineered data structure and integration plan for web-based CRM application spanning 1,000 field-based financial representatives.
• Managed application and data architecture, infrastructure and security design for large international web portal and health care enrollment and claims processing.
• Delivered end to end testing execution for a large suite of applications for EDI 5010 transactions
• Successfully delivered multiple EDI projects on time and within budget involving multiple cross enterprise dependencies.
• Successfully managed many multi-million dollar projects through full SDLC.

PROFESSIONAL EXPERIENCE

Confidential

Consultant Project Manager

I have multiple projects in several releases and manage the financials and all project artifacts. I ensure that the system of record which is Plainview is in compliance with the stated methodology and all artifacts meet compliance mandates. I create weekly status reports for all projects. I organize and drive all activities to ensure we stay on track and in line with the project budget.

Confidential

Consultant Project Manager

I led all facets of projects spanning operations, vendors and technology in an agile methodology setting. I was the driving force for the project guiding delivery of every task and operation. I manage the project plan daily and have multiple status meetings each week. I report into the PMO but also have a weekly meeting with senior executive providing status on my projects. I guide the project through the full development life cycle including post deployment warranty period. My leadership is the glue that keeps the project moving forward and preventing slippage of dates. I report on the burn rate and add in my projects financial into the business segment's weekly update on financials. I also have led multiple projects each release for a web portal application for ICD10 and HIPAA 5010. For each project I was the single point of contact and led each project through the full SDLC lifecycle. Each project required coordination across multiple dependencies and both upstream and downstream enterprise applications. My effort to understand the dependencies prevented issues from arising not knowing what the impacts were to enterprise application partners. I managed all the hours and resources for each project in Plainview and reported each week on the status of each project to senior management. Each phase of each project I ensured all artifacts was created meeting compliance mandates with required approvals. I frequently gathered work groups to address issues and change controls and in tandem with release management and front office I guided the team through analysis and intake of each change control.

Confidential

Consultant Project Manager

I managed multiple projects with direct customer interaction for an incentive rewards program at Hallmark. Development used agile methodology. Each project required coordination between Hallmark and the implementation client. I facilitated meetings bringing the teams together to address issues and provide status of the implementation. I also had production responsibilities and had to troubleshoot production issues. My leadership prevented major issues as I proactively managed any issues with daily production. I managed multiple project plans and reported to senior management.

Confidential

Consultant Project Manager

I managed a CRM implementation with direct customer interaction, POS update and an ADP payroll implementation. On all projects I led all departments through the process which included heavy coordination with vendors for each project. My leadership and coordination with all parties prevented major issues and kept the project on track in within established budgets. I reported to the CEO each week on project status. I led each project through to implementation. It was my ability to communicate to all entities that ensured the projects were successful. I ensured each area understood what the deliverable were and I kept them on track with frequent touch point meetings.

Confidential

Consultant Senior Systems Analyst

I entered a web portal project in flight that was focusing on the personalization aspects of the next release. I worked with the business owner to fully detail out the flow for web portal personalization. It was my tenacity, attention to detail and sense of urgency that saw this effort through to completion.

Confidential

Consultant Senior Business Analyst

I worked with the database and development teams to detail and create integration requirements for a CRM implementation. It was my skills at bringing teams together to accomplish a goal that led to a successful understanding of what was required to integrate with the CRM application

Confidential

Consultant Lead Senior Business Analyst

I led a team of business analysts in a very large banking and brokerage project. The project had a large vendor relationship factor. My abilities to understand the business and technology impacts guided the team to understand their specific responsibilities. My ability to lead people and teams ensured we stayed on track with the known scope of the first phase of a lengthy project.

Confidential

Project Manager

• Created and managed iterative project plan business requirements to build a web based application providing the ability to reconcile CMS and UHG enrollment, payment and claims totaling 300 million in revenues generated from Medicare Part A, B, and D.
• Supervised business analysts ensuring business requirements, business objectives, and project goals were met.
• Provided leadership to an 11 member cross-functional international project team to attain project goals.
• Identified risks and escalated issues as needed managed correspondence among business and quality assurance analysts and the development team maintaining open and ongoing communication.
• Analyzed, assessed, and gathered business requirements for new and existing processes and functionality.
• Worked with senior management to identify and evaluate business needs used to develop requirements.

Confidential

Consultant Project Manager

• Created project plan and managed team for implementations of new custom website development and upgrade projects. All projects had direct customer interaction.
• Enhanced operations via custom .NET sites for digital print-on-demand, as well as enterprise resource planning ERP and CRM software upgrades directed development, testing, and launch.
• Mapped process flows for warehouse, print-on-demand website, and digital assets while managing administrative and operational functions, including statements of work, project planning, process flow diagramming, and customer demonstrations.

Confidential

Consultant Project Manager/ Lead Business Analyst

• Led requirements gathering for member-benefit customization project devised and presented business requirements and use cases.
• Fashioned traceability matrix, process flow diagrams, and architecture documentation.

Confidential

Consultant Senior Business Analyst

• Conducted analysis for financial services division HIPAA X12 835 provider-remittance advice consolidation project, including scope, specifications, and use cases determined components for provider portals.
• Designed and executed user acceptance test cases, assessed integrity of data files, created automatic clearing house files, data mapping requirements, and policies procedures for financial services operations group.

Confidential

Consultant Developer

Developed Perl-based program to automate the processing and assess the status of documents from litigation database systems and client-supplied hard drives designed findings-report templates.

Confidential

Senior Business Systems Analyst

Steered TPA client HIPAA X12 834 implementations for Blue Cross and mid-market HMO carriers, managing multiple client projects analyzed data export files and adjusted specifications set scope for Internet/HR-XML applications wrote SQL queries. All projects had direct customer interaction.

Confidential

Business Systems Analyst

• Performed analysis and oversaw client HIPAA X12 834 implementations and upgrades to support consumer-driven healthcare plans.
• Authored HIPAA X12 834 guide, delivered data files and FTP server documentation to clients, founded central repository for contacts, and resolved load and data errors.
• All projects had direct customer interaction.

Confidential

Business Analyst

• Lead Business System Analyst and developer for new business EDI HIPAA X12 834, 837, 270, 271, 278 implementations
• Programmed systems for health care claims, eligibility data loads, and accumulation data.
• Created process flow diagrams detailing EDI business systems ensuring operating requirements and business goals were met developed requirements documentation used for EDI client implementations.
• Streamlined operations by automating several manual processes, including FTP and NDM data file transfer.
• Involved in HEDIS reporting
• All projects had direct customer interaction.

Confidential

Report Programmer

• Developed statistical employee opinion survey reports, including graphical results display for company's largest client. Tracked report production and specified format for ad hoc reporting.
• All projects had direct customer interaction.
• Prior Experience: 20 years in printing digital and conventional pre-press sector including 5 years project management and supervision of cross-functional staff. All projects had direct customer and vendor interaction.

Software Technology

• Clarity, LiveLink, SharePoint
• Open Workbench, MS Project
• Requisite Pro
• DOORS
• CRM Salesforce.com, Epicor
• Content Management Systems issue tracking
• Microsoft Office including Access Visio
• Perl, Unix, Korn Shell
• SQL, UML, EDI, X12, XML, ICD10, HIPAA
• Webex, PlanView