Motivated and results-driven IT professional with extensive experience as a manager, network, virtualization, and systems engineer on a variety of heterogeneous platforms and systems. ITIL V3 Foundation certified. Skilled at creating corporate technology vision and strategic plans that align with business goals. Able to analyze key business initiatives while being sensitive to internal and external customer needs. Proven ability and effectiveness in IT budgeting, compliance/auditing, systems design Infrastructure/DR/COOP/HA/FT , and staffing. Effective team-builder, motivator, and leader. Highly technical with tenacious troubleshooting skills. Skilled at negotiating and meeting facilitation.

experience

Confidential

• Proficient in requirements discovery and analysis, formulation of solution context, solution alternatives identification and assessment, technology selection, and architectural configuration
• Work closely with client/application architects, senior managers, and project managers to design and assist with the implementation of the solutions infrastructure and related components
• Engineering support and guidance for VDOT's statewide ATMS hardware/software upgrade working closely with Serco, Delcan, Skyline and other subcontractors
• Systems support for all current Traffic Management Systems locally in Hampton Roads and statewide including HAR, ATMS Transdyn OpenTMS , video streaming unicast multicast , Cisco networking, VSP/CAD, video wall Barco , data storage MS clustering , and various analog digital endpoints
• Utilize prevailing industry architecture engineering methodologies ITIL

Confidential

• Operations Service Delivery Maintenance Manager Incident management, KPI's, CSI, defined services, roles, responsibilities Hands-On Corporate IT Manager responsible for all corporate IT functions including budgeting, projections, and planning as well as managing all vendor relationships.
• Business Development experience participated in oral presentations to clients, proposal SOW writing, internal external clients
• Service Delivery and Service Level Management for all external customers focused on providing high quality products and maximizing company profit
• Project manager for all cloud services hosted, colo, hybrid including Windstream formerly Hosted Solutions , L3, BTP, Savvis, and QTS
• Formally constructed documented Business Continuity plan COOP throughout entire lifecycle Analysis, design, implementation, test, maintain
• Implemented numerous redundant systems for both internal databases Oracle RAC/SQL cluster and cloud-based applications BigTime online timesheet app synched with locally hosted offline database
• Evaluated and upgraded entire corporate infrastructure including access controls, HVAC, datacenter power, MPLS network, and all hardware/software
• Evaluated solutions for ERP/CRP HRIS including MS Dynamics NAV Sage
• Budgetary responsibilities of > 5 million
• Implemented numerous corporate policies including Change Control, compliance, and access created corresponding documentation
• Managed and trained 10 direct reports including Help Desk, System Engineers, Client Support Coordinators, Programmer Analysts, Admins.
• Responsible for all infrastructure monitoring using EventSentry, SolarWinds, and MRTG to provide proactive alerts via SMS, email, and XMPP - documented all issues and prepared RCA's
• Evaluated and negotiated under-pinning contracts including SLA's with remote managed hosting facilities including AT T, CenturyLink Qwest/SAVVIS , Terremark, and QTS.
• Served as single point of contact interfacing with customers and vendors conducted QBR's and monthly business reviews while interpreting results providing cradle-to-grave suggestions for quality improvement

Confidential

• Senior virtualization engineer and member of Enterprise Virtualization Shared Service at American Airlines Headquarters located at DFW. Specialized in the areas of design, implementation and administration of VMware based infrastructure. Created, edited, and proofed Runbooks throughout all Tier levels. Prepared numerous process flows, including software install guides SIGs and How-To guides. Architected solutions utilizing both private and public cloud infrastructure.
• System support and project work in private, public, and hybrid cloud infrastructures
• Relationship management with both HP managed hosting and SAVVIS
• Hardened all Windows 2008 Amazon EC2 AMI's in compliance with AA security standards.
• VMware product experience with vSphere, Lab Manager, vCloud Director
• Participated in numerous cross-functional, inter-departmental projects
• Experience with HP Virtual Connect Enterprise Manager VCEM HP Systems Insight Manager SIM
• Responsible for the management of 12 hosts ESXi 4.1 ESX 4.1 and over 800 guests
• Designed, implemented, and evaluated 3 ESXi 5.0 hosts along with vCenter Virtual Appliance vCVA
• Team Lead for the EVSS Lab Manager Cluster 6 ESX 3.5 hosts 175 guests

Confidential

• PMI manufactured advanced surgical products and services. Hired to analyze their current IT infrastructure and recommend upgrades and solutions to manage their IT staff. Participated in the M A of PMI by Covidien.
• Administered Great Plains/Dynamics GP, Exchange, MasterControl, all server network OS's.
• IT M A pre-assessment and post-merger experience - instrumental in the successful shutdown of the Langhorne facility while integrating seamlessly into Covidien's infrastructure.
• Network analysis design to improve performance, reliability, and redundancy.
• Implemented EMC's Celerra NSX IP storage for Exchange NAS connectivity.
• Implemented Netikus Event Sentry Light for cost-effective automated fault notification.

Confidential

• Pharmacopeia was a bio-phama acquired by Ligand Pharmaceucticals. Began career as a Sr. Network Engineer tasked with improving their aging, unstable LAN/WAN. Progressed to IS Manager reporting directly to the CFO. Responsible for all phases of the technological operations including all system strategy and design.
• 10 years managing Cisco, Juniper, Nortel, and Symantec network devices
• 10 years managing Windows NT/2000/2003, Linux , Solaris servers including all backend applications
• Designed and implemented numerous documents for various compliance standards, SOX, PCI, etc.
• Participated in IT audits, identified IT gaps, produced solutions, worked with auditors
• Numerous M A buy-side and sell-side experience due-diligence, assessment, post-merger. Engineered complex integration solutions as mandated by diverse technologies.
• Budgetary responsibilities of > 5 million
• Managed a team of 10 direct reports including IT MIS departments
• Implemented disaster recovery and business continuity plan including remotely hosted, redundant business-critical services and EMC/Legato backup software with Oracle RMAN capability
• Managed help desk, including asset management, utilizing Intuit's TrackIt and KACE's KBOX appliances
• Implemented proactive management platforms including CiscoWorks, MRTG, EventSentry, and WUG
• Administered and led upgrade path from Oracle Financials to Solomon to ultimately MS Dynamics SL after the acquisition of Solomon by Great Plains and finally Microsoft

Confidential

• Worked as a Tier III Maintenance Engineer management, non-union in the Data Networking Systems division of Lucent at the NetCare Internetworking Organization in Florida. Provided high level support to external customers, as well as, internal engineers.
• Supervised and mentored Tier II Install and maintenance engineers and NOC support specialists
• Provided high level support for customer's complex networks including Cisco, Bay, Nortel, Cabletron, Prominent, and Lannet internetworking devices Supported numerous vendors IPsec VPN's firewalls

Accomplishments

• At Open Roads, designed and implemented datacenter upgrades including power, HVAC, and infrastructure hardware Liebert NX series UPS, Mitsubishi City-Multi HVAC, and Dell EqualLogic SAN/PowerEdge Blade Servers that stabilized datacenter uptime and eliminated all failed SLA's
• At Open Roads, designed resilient, fault tolerant backup DR solution utilizing multi-site MPLS network, Barracuda appliances, and VMware tools such as High Availability and Fault Tolerance
• At Open Roads, championed the separation of QA/QC from the development infrastructure by designing and implementing an ESX SAN environment geographically separate from corporate HQ development.
• Virtualized Pharmacopeia's Informatics infrastructure that reduced server hardware from 50 servers to 3 VMWare ESX servers resulting in cost savings of over 120K annually improved server stability tenfold.
• Utilizing numerous types of services, implemented a global, multi-site, multi-region enterprise network for Pharmacopeia with a follow-the-sun service desk that insured all offices had highly-available and reliable connectivity where there previously was none.
• Re-designed and implemented an improved point-to-point, EIGRP-routed frame relay network that was previously group-access mode and statically routed. The result was an overall throughput increase over 50 and a resilient, dynamically routed environment that required one less full time employee to manage.
• Technical Skills
• HARDWARE Cisco, Bay Networks, Nortel, 3COM, AT T, Nortel, Lucent, Juniper, IBM, Dell, Compaq, HP, SAN iSCSI, fiber channel , NAS, DASD, routers, switches, firewalls, appliances
• SOFTWARE/PROTOCOLS Lotus Notes, MS Exchange, SQL, Solarwinds, Dynamics Goodlink, Surfcontrol, Symantec, Legato Networker, Barracuda, ArcServe, IIS, MRTG, WUG, Hyena, VMWare, Sniffer Pro, NMAP, Wireshark Ethereal , TCP/IP, VRRP, HSRP, DNS, SMTP, VLAN/VTP, DHCP, STP, FTP, Telnet