Agile Coach / Scrum Master Resume Charlotte, NC - Hire IT People

OBJECTIVE

An experienced Agile Coach with a strong background in software development and the healthcare industry. Strengths include a very high level of organization skills, attention to detail, multi - tasking, follow up and follow through and excelling in a fast paced, high-demand environment. Known as a team player that consistently strives to meet and exceed company goals and objectives.

PROFESSIONAL EXPERIENCE

Confidential - Charlotte, NC

Agile Coach / Scrum Master

Responsibilities:

Acted as Agile Coach for Product teams with a focus on guiding the teams towards improving the way they work
Assisted team to remove impediments by having an understanding the control and release processes
Assisted with internal and external communication, improved transparency, and radiated information
Assisted with prioritization and resolution of software defects
Built relationship with Product owner and other stake holders to facilitate team's interaction with them
Coached Product Owners in creation and maintenance of Product Backlog
Coached team members on Agile Principles while providing beneficial guidance on the methodology
Continuously learned Agile/Scrum techniques and shared findings with the team
Engaged with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization
Facilitated completed of user stories and tasks without coercion, assigning or dictating the work
Enabled improvement in team delivery commitments and capacity planning for sprints by identifying and tracking hidden tasks that increased customer satisfaction
Facilitated sprint planning, retrospective and sprint demos
Helped team to solve problems rather than provide solutions
Interfaced with Program Management Office to ensure project goals and requirements are being met
Organized and facilitated project planning, daily stand-up meetings, reviews, retrospectives, sprint, release planning, demos, and other Scrum-related ceremonies
Provided all support to the team using a servant leadership style whenever possible, and led by example
Removed impediments by finding the right personnel to remove the impediment
Took responsibility of delivery and management of the tasks
Tracked and effectively communicated team velocity and sprint/release progress to all affected teams and management
Updated Agile tracking systems to provide transparency on product and sprint backlogs
Worked with the Scrum Team and the Product Owner to negotiate the minimum viable product for delivery

Operations Coordinator / Executive Assistant

Agile Coach / Scrum Master

Responsibilities:

Supported 4 C-Suite Executives while providing indirect support for the executive’s staff
Peformed diverse, and advanced confidential administrative support, robust scheduling for high level exective meetings including agenda creation and light material preparation
Relieved management of administrative details, gathering and compiling report information
Coordinated schedules for executives to maximize time
On boarded employees and contractors
Coordinated company and employee events
Responsible for exposure to sensitivie information and used diplomancy and judgement
Managed all travel planning and expense reporting

Confidential

Scrum Master

Responsibilities:

Credentialing ensuring all applications for initial appointment, reappointments and privileges of medical providers
Keep CAQH profiles up to date - uploading new attestations every 90-120 days
Point of contact for physicians, physician assistants, therapists, organization, clinics
Complete and process appropriate hospitals, managed care organizations and malpractice insurance coverage
Maintains licensure (including medical license, DEA and privilege license) for physicians, physician assistants and clinics
Maintains current documentation on medical providers for hospitals and participating managed care organizations
Maintains compliance files for physicians and physician assistants for NC Medical Board
Assists new physicians and physician assistants in scheduling hospital orientations and interviews necessary to obtain hospital privileges
Maintains and delivers constant and consistent communication to maximize performance
Provides guidance to administration to resolve processes and workflows
Assists Human Resources in scheduling and organizing new physician and physician assistant orientation
Renews North Carolina Department of Revenue Privilege License for all physician’s and fellows, annually
Responsible for written notification to hospitals, managed care organizations and malpractice carrier of all provider, clinic and organization changes/terminations
Build relationships with key business partners
Various other duties/special projects as assigned by supervisor

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Agile Coach / Scrum Master Resume

Charlotte, NC

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