SUMMARY

• Seasoned Certified Scrum Master (CSM)/Product Owner (CSPO)/Agile Project Manager with hands - on experience in software Design/Development/QA, Global Team Management, Resource Planning and Budgeting.
• Experienced with extensive client interaction in determining Business, Functional and System Requirements.
• Excellent analytical, decision-making and problem solving skills, with an attention for detail. Proven leadership skills. Solid experience and knowledge of business analysis and project management best practices, SDLC methodologies including Waterfall and Agile Scrum.
• Confident in interactions with end users, team members and management with the ability to successfully influence and drive consensus across cross-functional teams.
• Robust experience with running projects in the Web space and in the client-server model alike.
• Strong analytical, critical thinking, problem solving skills along with the ability to work under deadline pressures, and ability to multitask.

AREAS OF EXPERTISE

• Agile Software Development
• Lead Onshore & Offshore Teams
• Product Owner support
• Stakeholder Communication
• Soft Communication Skills
• Testing/Verification/Validation
• Scrum-based Project Management
• Product Backlog Refinement
• Documentation, Metrics, Reporting
• Incident/Problem/Change Management
• Process Automation & Improvement
• Rally, JIRA, Version One, Jazz
• Requirements Review/Gathering & Analysis
• Risk Mitigation, Client Relationship Management
• SharePoint, Confluence, Knowledge-link

TECHNICAL SKILLS

Project Management: MS Project, PlanView, Clarity, Agile Framework (Scrum/Kanban/Lean/XP), Scrum Hybrid, Waterfall, Project Planning & Management, Communication Management, Integration Management, Scope Development & Management, Testing and Quality Assurance

Agile Process: Sprint Reviews/Demos, Sprint Planning, Stand-up, Retrospective, Scrum of Scrums, Show & Tell

Documentations: Project Scope Document, Business Requirement Document, Functional Specs/ Technical Specs, Use Case Document, System Integration Test Plans, Traceability Matrix, Training manuals, Optimal Trace

Technical Expertise: Avaya Proactive Contact Dialer, First Data Evolve (PegaREACH), SAP Business Objects XI 3.1, IBM Cognos BI 7.3, SQL Server 2000/2005/2008 , PeopleSoft, MicroStrategy

Server: Solaris, Apache Tomcat, IBM Web Sphere, UNIX AIX, HP-Unix

Databases: Oracle 8i/9i/10g, DB2, SQL Server 2000/2005/2008 , MS-Access, Teradata

Operating Systems: UNIX, MS-DOS, MS Windows 95/98/2000/2003/ NT/XP/Win7

Tools: Version One, Rally, JIRA, MS Office, Burn-down chart, Gantt chart, PERT, BMC Remedy, Vantive, Attachmate, TWS, Visual Studio, NetCool Suite, TOAD, PuTTY, Cisco VPN Client, Citrix client, HP ALM, HP Service Manager, IVR, CTI, eVACD, Avaya IP Agent, Avaya One-X Agent., Amdocs Cramer, DonRiver Operation Manager, Amdocs Network Portal, PRISM, CM/PM, One ATT CR Tool, Technology Delivery Platform (TDP), FU$E

Version Control & Repository: CVS, MS Visual SourceSafe, SharePoint, IBM FileNet P8, KANA, Knowledge Link, Confluence

PROFESSIONAL EXPERIENCE

Confidential, Richardson, TX

Sr. Scrum Master/Agile Project Manager/Delivery Manager

Responsibilities:

• Managed all phases of project development and implementation by ensuring that business deliverables were completely satisfied and product delivers technical solutions within scope, budget, schedule.
• Successfully delivered multiple projects (with budgets of $1.5M - $15M) impacting revenues ranging from $50M to $500M - within Agile/SCRUM & blended PMO environments.
• Met stakeholder expectations by leading consultative dialog across global teams to align resources and tasks, and to monitor project milestones & product requirements.
• Responsible for helping product owners maximize productivity by maintaining the backlog, release plans and radiate Scrum artifacts as required.
• Identified and resolved product issues, by collaboration with project teams, SMEs, or by escalation to functional leadership to push resolution for timely delivery.
• Familiarity with Mobility/Cloud/IOT trends and their impact on business processes.

Confidential, Irving, TX

Scrum Master/Agile Project Manager

Responsibilities:

• Organized and facilitate Product Roadmap, Release Planning, Sprint Planning, Daily Stand-up, Sprint Reviews/Demos, Sprint Retrospectives & and other Scrum-related meeting.
• Worked with Product owner on artifacts such as Product Backlog, Spring Backlog, Sprint Burndown, and Release Burndown.
• Responsible for helping product owners maximize productivity by maintaining the backlog, release plans and radiate Scrum artifacts as required.
• Created metrics such as Burn-down and Velocity charts for each Sprint and tuning the subsequent Product Backlog/development/Release Plan to meet feature delivery deadlines.
• Ensured the development scrum teams practice the coreAgile principles so the team moves toward becoming a self-organized and self-managed.
• Liaison with the business stakeholders to ensure the team is meeting business objectives
• Make sure the Agile/Scrum process is implemented effectively and provide coaching and training at the team, department, and company levels to maximize its benefits.
• Responsible for writing user stories and ensure that all prioritized user stories have acceptance criteria.
• Involved in facilitating estimation sessions for epic and theme level user stories for planning releases and mapping the releases to roadmap.
• Supported, educated and mentored Product Owners, especially with respect to grooming and maintaining the product backlog.
• Tracked and reported AgileScrum projectmetrics through daily burn downs and release plans through release burn downs.
• Published the team's progress and successes to make sure they are highly visible to product owners and stakeholders.
• Coordinated with all cross functional applications to provide business solution considering system limitations and operating time. Prepared process flow diagrams for the existing and proposed processes.
• Implemented Service Improvement Plan, Corrective Action Plan, Process Improvement Report documents.
• Worked with different team for implementing DR Exercises for application.

Confidential, Dallas, TX

Scrum Master/Agile Project Manager

Responsibilities:

• Empowered teams to self-organize and grow cross-functionally.
• Facilitated scrum ceremonies (grooming, sprint planning, demo, retrospectives, daily stand-ups, etc.).
• Worked with the engineering managers to identify cross-team dependencies and manage inter-team tasks.
• Tracked and communicated team velocity and sprint/release progress in executive meeting.
• Efficiently managed Issues/Risk resolution, follow ups and escalation.
• Prioritized the backlog to meet the expectations of stake holders.
• Direct and Manage the Test Cases, Test Plans prepared by the QA team based on Business Line Functional Requirements. Come up with automation and smoke testing methods for the product to improve.
• Signed off acceptance criteria required/satisfied that qualified completed stories at the end of the sprint.
• Facilitating Scrum of Scrum and Daily Stand-ups for offshore Scrum teams in US and India.
• Met goal of addressing and resolving issues within 24 hours.
• Coordinated and managed code releases and shared APIs with other IT groups.
• Publicizing the team's progress and successes to make sure they are highly visible to product owner / stakeholders.
• Generated reports to track the capacity allocation of 14 scrum team on a daily basis.
• Generated Capacity break up task wise reports weekly for 14 teams.
• Facilitated cross-functional requirement sessions, process mapping, producing business requirement documentation and maintenance, facilitating hand-off to development, testing delivered functionality and communicating impacts to affected business units.
• Used Rally to track the burn down and status for the teams.
• PlanView implementation for Project Initiation/Execution/Management, Resource Management, Budget Management, and Time Reporting. Initiated PlanView and Rally integration for Project Status tracking.
• Initiated/Developed/Executed Project Plan for Rally Clean-Up exercise & Implemented industries standard process to close Rally User’s Stories, Features and Programs for last 4 years.

Confidential, Mount Laurel, NJ

Scrum Master/Agile Project Manager

Responsibilities:

• Migration of legacy to third-party (DonRiver) tool for better graphical visualization and automate the process for maintenance/manual document update/remove physical document repository.
• Supported migration of 1500 Users with 20 different groups within Confidential across the Nation to DROM.
• Maintained communication with stakeholders. Created and derived strategies to align with the Company's overall vision and worked with business team to ensure understanding of business goals/Priorities each functional area. Establish goals for team; help the team to adapt to agile methodology and practices.
• Responsible/own for scrum team (Development, QA) day to day activities and responsible for delivering user story for the sprint.
• Liaison with the business stakeholders to ensure the team is meeting business objectives
• Owned and ranked the team backlog
• Work with the Program Product Manager to obtain any needed clarification/direction for features
• Lead the team in story grooming and determining the definition of done
• Signed off acceptance criteria required/satisfied that qualified completed stories at the end of the sprint
• Conduct daily Scrum standup call and represent team in Scrum of Scrum call.
• Work with business/Product owner to understand requirements, plan the sprint based on team’s velocity, and work with team to deliver to complete user stories in sprint. Mentored and provided guidance to the team.
• Provided Status Update, Road Block or Risks to senior management in a timely manner.
• Provided technical document, user story implementation details to Product support team. Perform code review and test cases review with testing team. Worked with other teams for integration.
• Worked with QA team for defect tracking.
• On regular basic conduct scrum team Retrospective and make sure team is following policies and procedures, make necessary action to increase team/individual velocity and productivity.
• Sustain daily burn down of planned sprint activities. Support for the Release, Defects and Production Issues.
• Actively participating in progressive planning and implementing, Risk Management, Contingency Plan, Release Planning, Iteration defining, WIP (Work In-Progress), WIT (Work In-Take), Providing/Arranging Demos and Collected Users Feedbacks to deliver MVP as per Business need.
• Used Rally to track sprint work velocity, Task Progress/ Completion and Progress burn-down (via burn down chart)

Confidential, Richmond, VA

Scrum Master/Business System Analyst

Responsibilities:

• Monitor and control the schedule, quality of the project and reviewed support for the daily operational effectiveness and efficiency of outbound dialing campaigns.
• Facilitated: Daily Stand-Up, User Stories, Backlogs grooming, Sprint Planning Meetings, Retrospectives, Review/Demo, Code Reviews, Story Board, and Story Writing SCRUM and KANBAN Methodologies to deliver MVP as per Business need.
• Worked with Product Owner to Updates and Refines story backlog to ensure consistent stream of ready stories.
• Worked on Version One to create and manageScrumboard, Sprint planning, Release planning, Publish sprint report.
• Managed requirement for development of dialer’s jobs, record selections, phone strategies, Campaign maintenance and list maintenance on test dialer.
• Identify and drive process improvements and address cross-project dependencies and impacts.
• Review system performance trends and identify potential issues, identify opportunities for improvement.
• Involve in analyzing system requirements and existing software systems and the impact and compatibility of new applications utilizing knowledge of requirements gathering and testing.
• Reviewed technical and functional specifications and review revised business system design procedures, test procedures, and quality standards.
• Study and analyze business processes and develop and communicate strategies and processes regarding system development to cross functional agile groups and incorporated any ad-hoc request by preparing work break down & incorporated any update whenever scope changes.
• Involve with multiple agile groups for implementing/proving support using SCRUM and Scrum-Ban methodologies.
• Used Version One to track sprint work velocity, task progress/ completion and progress burn-down (via burn down chart).

Confidential

Project Manager

Responsibilities:

• Managed 12 resources in team with onsite and offshore co-ordination for multiple environments and acted as interface between offshore delivery team and customer.
• Reviewed Project plan, Transition plan, Communication plan, Issues log and System Appreciation and Knowledge Transfer documents.
• Conducted various sessions to discuss the system understanding at team level to provide best results to clients.
• Gather feedback from Users’ community, application owners, application SME’s & development team and incorporated those changes improved MV, M&P documentation, delivery better support based on findings.
• Reviewed documentation and Involved in application deployment process right from the system testing deployment to production deployment.
• Responsible for SLA commitment on a daily basis and implemented multiple processes and increased compliance from 78% to 97%.
• Conducted various sessions with client for feedback to provide technical assistance for the Business Objects, UNIX, and SQL Server and Oracle environment to improve application support.
• Escalated critical issues and work on implementing strategies for their timely resolutions.
• Evaluated application (or job) performance following change activity; correlate implemented changes and service exceptions and take action to resolve any conflicts.
• Participated in review meetings of various deliverables for releases/projects.
• Participated in implementing ITIL support model to standardize operations, enhance support capabilities, reduce operational cost, and deliver value added support services to the business.
• Participated in implementing SIP (Service Improvement Plan), CAP (Corrective Action Plan), PIR (Process Improvement Report) documents as per ITIL methodology.
• Worked with different team for implementing DR Exercises for mission critical applications.

Confidential, Philadelphia, PA

Agile Business Analyst

Responsibilities:

• Facilitated daily stand-ups, reviews, retrospectives, user workshops and removed impediments to development team progress.
• Identified, analyzed and communicated key performance metrics (KPI’s) and trends that are critical to managing the operational performance and risk of the mortgage group.
• Created and developed Business Requirement Documents (BRDs), Change Controls, tracked progress of error resolution, assisted in research, performed system analysis, created data mappings, and presented to all levels of leadership within the organization.
• Participated in and supported capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers.
• Lead daily aspects of all assigned projects including, process definition, goal documentation, issue management, user acceptance testing, vendor management, and project deliverables.
• Process mapped operations that identified redundancies, manual processes and backlogs that improved efficiency of departments and service levels.
• Conducted detailed analysis of operational data, processes, and policies that impact department’s ability to meet business requirements.
• Conducted detailed analysis ofmortgageprograms and process to include workflow design review, time and motion study, benchmarking, and process improvements.
• Developed ad hoc reports using tools like MS-SQL.

Confidential

Project Manager

Responsibilities:

• Designed and developed Project plan along with Transition plan, Supplier management plan document and reviewed system appreciation document during transition phase.
• Distribution of tasks amongst team members.
• Scheduled and Distributed daily, weekly, monthly, and quarterly reports. Reported status to the Director and executive staff.
• Coordinated various sessions at team level to discuss Applications & System understanding at team level and helped team under critical circumstances.
• Responsible for SLA commitment on a daily basis and keep a close track of it.
• Worked with the Principle Technical Architects to draft high level technical solutions to the client.
• Provided technical assistance to team for the Cognos, UNIX and Mainframe environment to the application support.
• Coordinated work activities with resolver-groups/fix-it agents in complex recovery situations; track exceptions until restorations are complete.
• Interface with clients and other work groups to schedule and run on-request jobs.
• Evaluated application (or job) performance following change activity; correlate implemented changes and service exceptions and take action to resolve any conflicts.
• Conducted review meetings of various deliverables for releases/projects.
• Escalated critical issues and work on implementing strategies for their timely resolutions.
• Ensured that resources are charging their time to the right project codes.
• Participated in the preparation of long-range project plans for migration from Cognos to Business Object and assure that they are in concert with business objectives and goals.

Confidential

Business System Analyst

Responsibilities:

• Conducted the user meetings with each level of company to gather the requirements
• Facilitated Joint Application Development (JAD) / Joint Requirement Planning (JRP) session and interview sessions to elicit requirements from users and Subject Matter Experts (SMEs).
• Interacted with the business users to resolve conflicts.
• Involved in the documentation of System Requirements Document (SRD).
• Formulated / defined system scope and objectives.
• Coordinated in every phase of data migration from staging, modeling, transformation and data mining.
• Assisted QA team in testing by giving walkthrough and creating Test Plans and Test Cases documents.
• Worked with/as DBA to Design and Develop Database Objects like Tables, Stored Procedures, Triggers, Rules, Defaults, user defined data types and functions for this project.

Confidential

System Analyst

Responsibilities:

• Established contact with new customers and customer referral avenues by building relationships and evaluated procedures and processes for analyzing the needs of digital solution for each project.
• Identified customer needs and implemented effective solutions in a rapid growth environment.
• Consistently met deadlines and exceeded Insurance center technical goals.
• Designed business products as well as analyzed system at hand and Validated results.
• Presented annual reports to shareholders.
• Updated job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations.
• Expanded functionality of the system through a variety of effective information technology techniques.
• Performed data driven tests using MS Excel Sheets and various databases ranging from MS Access to SQL Server.
• Assumed management responsibilities in the absence of manager; including backing up and security procedures.