SUMMARY

• I have a solid background in Project Management, Business Analysis, Process Engineering and Systems Architecture; with 28 years in the IT industry including a total of 14+ years as a Senior PM / PM and 2 years in a Solutions Management Program Lead role.
• My extensive experience includes both infrastructure and application initiatives on both enterprise and departmental scales.
• My background extends within the Mortgage Banking, Investment Banking, Personal Banking, Education (K - Post Secondary), Scientific and Nuclear environments with technical projects focusing on: Telephony/Call Center (IVR, Screen Pops, Chat, CRM integration, Predictive Dialing, Queue Call Back and Fax), Enterprise Disaster Recovery, Corporate Mergers and Acquisitions and Recruitment / Internal Career Path; design and implementation.
• In addition I have widespread experience in project management methodologies including: SAS 70, ITIL, SDLC, Agile, Waterfall and Rupp.
• I am well versed in all aspects of strategy, architectural design, implementation, QA and support of the projects I have taken part in.

PROFESSIONAL EXPERIENCE

Project Manager

Confidential

Responsibilities:

• Project Manager for all enterprise telephony call center initiatives with total averaging $14,000,000
• Main contact between Confidential and Vendor project teams
• Manage Vendor quotes from submission for project approval to dispatch of PO to vendor.
• Create and manage project plans with input from vendors
• Created and now mange enterprise project time lines for all projects for the next 3 years.
• Create Management reports and updates weekly for both internal Confidential management and vendor weekly updates.
• Manage custom IVR solution implementation for the Help Desk, Health Plan and HSD Call Centers
• Projects include - IVR replacements, Custom IVR functionality, Queue Call Back, Desktop Wallboard and Screen Pop, Workforce Management upgrade, Call Recording, Voice Analytics, Post call survey and Call Management System Upgrade.

Senior Project Manager

Confidential

Responsibilities:

• Managed multi-year Vision 13 Enterprise project to replace check processing system and its multiple parts.
• Project included RFP creation and Vendor selection.
• Managed budget, resources, project documentation and executive Reporting
• Managed multiple GFB Data Center Migration Projects
• Enterprise wide multi-million dollar project to recreate main data center along with creating new DR site.
• Project divided into multiple phases with numerous deployment waves in each phase.
• Managed projects for the migration of 4 applications including both Mainframe and Distributed infrastructure.
• In charge of Budget, Resource allocation, Risk reporting and mitigation, infrastructure and application planning, build, testing and implementation.

Project Manager / Business Analyst

Confidential

Responsibilities:

• Managed Federal Home Set-Aside Lending Program
• Custom Software Design, Development and Implementation for Pittsburgh, Chicago and Des Moines.
• Completed Multi-Site Analysis for Custom, Web based software
• Created User Stories, Screen designs and Data attribute tables for software
• Utilized Agile Project Methodology for Project documentation, Sprint / Release Planning and User Stories/Requirements
• Designed Samples and Mock ups of Reports, Screens and Dashboards for Business and executive acceptance.

Project Manager / Business Analyst

Confidential

Responsibilities:

• Created Business Requirements for Modifications to Clarity 13 Reports, Portlets and Dashboards.
• Designed and created Business Requirements for New Custom Reports, Portlets and Dashboards in Clarity 13
• Designed Samples and Mock ups of Reports, Portlets and Dashboards for Business and executive acceptance.
• Worked with Developers to create new and modified Reports, Portlets and Dashboards in in Test and QA for testing and UAT.
• Used HP ALM for documentation of requirements for testing purposes.
• Aided QA Lead in the creation of test cases for all requirements.
• Participated in the QA testing effort on all work requests.
• Documented all new and modified Reports, Portlets and Dashboard for entry in Confidential ’s PPM Guidebook.

Project Manager

Confidential

Responsibilities:

• Responsible for implementation of new Learning Management System.
• Managed relationship between project team, 125 + Confidential clients, PA Cyber Charter School, Client Services and Internal Curriculum Development department.
• Created and Maintained all project documentation and processes
• Managed integrations with SIS, FSA and Incident management system.
• Managed Content Migration and update effort of all Curriculum and Assessments for Pre-K through 12.
• Responsible for project training and communications:
• Managed Training and Communications staff
• Created Corporate Communications Matrix for all project communications with external clients and internal employees.
• Managed Direct Communications for larger clients and aided client services with questions and concerns about system changes made by all client school districts.
• Developed Training process and Strategy for all system users.
• Created matrix of all user functionality to be addressed through creation of custom videos and training manuals.
• Designed Custom Training site for placement of all training videos and documentation.
• Created custom demos and training documentation for internal staff
• Presented demos and instructed internal users on general use of system as well as specific process management
• Designed "What's New" video to be distributed to all current clients, end users, and new / potential clients.
• Managed Technical QA and Curriculum modification
• Managed staff of 14 IT Specialists for the backend cleanup and modification of all system code within the content migration of courses and assessments.
• Wrote HTML code and queries to be used by staff for technical QA and content modifications.

Project Manager

Confidential

Responsibilities:

• Responsible for multiple corporate initiatives.
• Managed SharePoint Upgrade
• Managed Enterprise Strategy Development for mobile technology WAN Hardware Enhancement for all locations

Sr. Project Manager / Program Lead

Confidential

Responsibilities:

• Managed Projects for the IT Shared Services Team.
• Responsible for all facets of Project Implementation; Initiation to close
• Maintained Scope, Timeline and Deliverables for all phases of Project Implementations.
• Managed client expectations, implemented service improvement initiatives and communications with Senior management on service-related issues
• In charge of sourcing, purchasing and budget compliance
• Served as lead for all PPM related activities for Web Hosting/Web Ops/Mobile group
• Program management of projects across Web Hosting/Web Ops/Mobile
• Served as a Super user for our Project Management System (HP PPM) - provided support to staff
• SharePoint site developer for all projects
• Creation of SLA documents for all Global Web Hosting clients.