PROFESSIONAL SUMMARY

• Motivated and results - driven professional with extensive experience in diversified fields of application development and integration. Expertise in leading and helping cross functional teams as Servant-Leader and as Program Manager managing all aspects of Software Development Life Cycle using Agile and Waterfall methodologies. Accustomed to fast-paced environments where deadlines are a priority and handling multiple responsibilities is a routine. Experience includes
• Experience in managing and leading multiple geographically dispersed teams through multiple phases of Product Life Cycle by learning current/future needs, setting program objectives & expectations, negotiating and tracking budget and schedules, resource planning, prioritizing tasks and deliverables, managing dependencies, release planning, infrastructure upgrades while ensuring all program related activities are communicated effectively to all the stakeholders.
• Create and enforce business processes for product development while managing change, release management, post-production incident management, develop effective key performance indicators (KPIs) and metrics to continuously monitor and improve SLA and customer satisfaction.
• Lead multiple distributed agile teams in the adoption of Agile by evangelizing the benefits of the Scrum/Kanban/Scaled Agile Framework (SAFe). Involved in mentoring/guiding teams, facilitating & organizing ceremonies and helping teams in continuous Integration & automating test suites including methodology transformations with extensive use of tools such as Rally and Jira.
• Skills include performing gap analysis, provides comparisons and factors changes, analysing business requirements (BRD) and coming up with functional/technical specs and engaging cross track teams for deriving solutions while leading the data-driven analysis & results.
• Experience in working with remotely located teams to prioritize and track tasks and milestones, creating training plans, maintain project documentations and quality reviews.

TECHNICAL SKILLS

• Program/Project Management
• Agile Coach/Scrum Master
• Risk Management
• Global Team Management
• KPI and Metrics Development
• Staff Management and Developmen

TECHNICAL SKILLS

Program Management: MS Project, MS Office Suite, G-Suite, Confluence, JIRA, Spirateam, Rally, Slack.

Testing: Selenium Webdriver, JUnit, Firebug, Jenkins, HP Quality Center.

Programming: C, C++, Python, Java, JavaScript, HMTL, PL- SQL, Shell scripting.

Database: MS SQL Server, Oracle.

Version Control: GitHub, Perforce, MS Visual Source Safe.

Operating System: MS Windows Family, UNIX, Linux, Mac.

PROFESSIONAL EXPERIENCE

Confidential, Palo Alto, CA

Technical Program Manager/Scrum Master Consultant

Responsibilities:

• Driving globally located multiple engineering teams with close to 50 team members on a cloud NPI product from initiation to delivery within Confidential ’s cloud storage availability business unit.
• Work with product managers on the scope and prioritized requirements that would be part of the 1.0 release for the product using Jira.
• Drive the grooming/planning sessions to help the cross functional engineering teams understand the requirements and to ease the effort estimation.
• Organize & facilitate various scrum ceremonies, scrum of scrums, manage & track dependencies, encourage smaller code check-ins, supporting CI/CD infrastructure & improve teams velocity.
• Interact with engineering & other cross-functional teams periodically to manage ongoing development efforts, issues faced and drive them to resolution.
• Managing various access permissions for Jira, created workflow for epics, user stories and bugs.
• Capture & analyze key program data with the help of progress metrics and KPI metrics based on schedule, cost and budgets, and other performance indicators while updating the executives and product manager on the status using Confluence.

Confidential, San Jose, CA

Sr. Technical Program Manager/Scrum Master Consultant

Responsibilities:

• Oversaw development and testing of go to market features for Verizon OTT application in a complex, fast-paced and deadline-driven program using Agile Scrum.
• Worked with cross functional teams of Products, Engineering, Contents, Operations and Marketing to iron out prioritized biweekly release scope and then to derive individual sprint scope via sprint grooming sessions using Jira.
• Worked with the ODM on hardware & firmware design and tracking of delivery and 3rd party testing.
• Facilitate scrum ceremonies, scrum-of-scrum, formalized process for code reviews, promote daily check ins, continuous integration and deployment using Jenkins, code coverage and test automation to reduce post production issues by more than 40%.
• Performed bug triage and assignments using Jira, facilitated scrum of scrums, track dependencies, removing impediments, improve velocity, managing escalations, organizing post-mortems for post-production failures.
• Leveraged organizational resources for improving capacity for project workwhile facilitating an open channel of communication with different stakeholders using Confluence and Slack.
• Created Jira dashboards to capture data and define program/sprint level KPI metrics to track overall health for the biweekly releases and updating the Sr. Managers and stakeholders on the status and risks.

Confidential,Sunnyvale, CA

Technical Program Manager/Scrum Master, Consultant

Responsibilities:

• Headed the integration of new payment methods to Apple’s contact center application along with adding to features to the existing cloud application with the help of offshore/onsite located 60 member cross-functional teams in a fast-paced agile environment-using Scrum.
• Initiated the process to integrate new payment methods using Paypal Developer Platform API's by working with multiple cross function teams of customers, product, engineering, quality and support to derive on the scope, design and workflows.
• Helped teams to play and break down epics in to manageable user stories which are easy to estimate and test.
• Led initiative to harden security posture for critical applications within contract center. Worked with multiple technical teams to mitigate findings from initial penetration testing for 8 critical applications. Hardening completed with minimal impact.
• Acted as single point of contact to drive development, managing schedules, budget, function testing & integration effort, issue resolution budget forecasting, training needs, managing escalations & scope changes.
• Led the root cause analysis for post production issues by identifying problem trends, debugging and troubleshooting issue logs, executing SQL queries, drive the fix and communicate with relevant teams on emergency patch releases.

Confidential, Milpitas, CA

Technical Program Manager/Release Train Engineer

Responsibilities:

• Executed enterprise level holiday readiness Peak program using SAFe for the high traffic Kohl’s eCommerce Web and Mobile Application to support online and store operations. This includes working with more multiple cross functional teams of marketing product, engineering, devops and legal on data, campaigns, and adding host of new functionalities, features and enhancements for Confidential UI.
• Drove the release train scope with multiple product teams for the biweekly release. This includes working with product managers, architects, engineering and devops teams.
• Managed epics, stories, dependencies, bugs and releases using Jira while organizing & facilitating scrum of scrums meeting to keep track of progress, identify risks, bottlenecks and drove them to closure.
• Coordinated with vendor infrastructure teams on upgrades, datacenter migrations, negotiating timeliness and validating the performance of new hardware/infrastructure.
• Oversaw resource planning with the help of PMO, identified and mitigated of risks and issues to manage project deliverables using MS Project while maintaining defect logs, SOX compliance, deployment activities, captured metrics and KPI’s, actionable items and proactively driven them to results and resolution.

Confidential, Mountain View, CA

Technical Project Manager/Scrum Master, Consultant

Responsibilities:

• Managed multiple end-to-end web applications within Google as a part of the 20 member vendor team. This includes building new tools for effectively capturing user feedbacks for various Google applications.
• Collaborated with multiple cross track engineering and multiple cross-functional to lead, facilitate and support product and technology roadmap planning at multiple levels, including at the strategic, release and sprint/iteration levels.
• Worked with teams on requirements, formulate analysis approach, release planning, technical discussions, scrum ceremonies, mitigating risks and removing roadblocks.
• Conducted bug triaging sessions with multiple engineering teams to make sure bugs are in appropriate bucket while formalizing the SLA bound bug fixture.
• Leveraged organizational resources for improving capacity for project work & schedulewhile facilitating an open channel of communication with different stakeholders.
• Enhanced productivity of the team by instituting dashboard to visualize backlog and overall workflow to ensure the visibility of the team’s progress.

Confidential, San Francisco, CA

Technical Lead/Technical Project Manager, Consultant

Responsibilities:

• Managed offshore and onsite teams as part of PMO to own business process re-engineering program consist multiple concurrent application development in .NET & Microstrategy reporting services from inception to delivery.
• Maintained continuous alignment of program scope with strategic business objectives, which includes developing scope, cross-functional timelines and milestones, deployment, identifying risks, managing resources, change management, release planning and monitor progress against plan.
• Worked with the multiple teams in creating use cases, architecture, workflow diagrams using MS Visio while tracking multiple deliverables and milestones, hardware upgrades, release plans and support strategies. Assume ROI accountability for successful project execution and delivery to business units.
• IT Flex Services Group uses “Pay-Per-Use” business model where Flex provides products and services for its customers within Intel for a charge. These charges are billed to customers on a monthly basis.
• Worked with various Intel Product owners, Managers and Intel managed vendors for gathering requirement, scoping the project and arriving at budget and schedule.
• Prepared Project plan for the application development and enhancements to define and track project execution, change management within defined scope, schedule, budget, risks and mitigation plan.