EXECUTIVE SUMMARY

• An accomplished results oriented IT team leader and planner with extensive IT background and 14 years of progressive program/project and effective S/W management experience. Proven ability managing lifecycles from inception to delivery and an established record of delivering complex projects products. Strong organizational, communication and presentation skills at all organizational levels. Valued for strong combination of technical and team leadership skills. Thrives in a fast paced and changing environment. Established abilities in:
• Successful Program Manager/Technical Team Leader
• Active PMI and IIBA member past PMI Officer
• New product launches/definition/management
• Financial analysis EV accelerated deliveries
• CRM and customer liaison and change agent
• Cross Organization/Dept management, Off Shore Development.
• PMM, ISO, 6-Sigma, SDLC and CMM knowledgeable
• Product/Project Risk Analysis
• Industry PM/IT expertise in telecom, banking, healthcare/EHR, and education in the public not-for-profit sectors. Meaningful Use, EMR, NCQA/PCMH
• A proven track record of IT development projects with a concentrated focus on maintaining customer satisfaction

TECHNICAL KNOWLEDGE / SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Sr. IT Program Manager Clinic

Managing efforts within clinic, fiscal and provider staff 70 staff for ICD-9/10 transition and acquisition of 2 other clinics. Leading reporting and qualification for Medicare Shared Services /ACO and FQHC application. Leading Meaningful Use Stage 2 certification project to qualify for 83k incentive funding.

Confidential

Sr. Project Management Consultant, Non-Profit Sector

Aspire/UCP/WNY: Under HIPAA/HITECH, Key Responsible PM for planning and delivering a new Electronic Health Records system for our NYS-DOH/OPWDD clinic servicing 1,600 patients with 26 providers. This system completely digitized health records and supports full integrated NYS and CMS insurance billing, e-scribing, electronic labs Quest , RHIO activity and MU-meaningful use. Lead efforts to obtain NCQA Level 3/PCMH certification. Valued for: leading many mini project initiatives, setting up best clinic practices, provider support, forms customization and custom report writing SQL Crystal for CMS/Medicaid. These efforts have led to cost savings/incentive funds valued at over 350k over the course of the project.

Confidential

Sr. Program Manager, Technology Professional Services Division

• Delivering: quarterly revenue 500k/qtr , third-party/partner SLA, program growth and customer satisfaction. Acted as single point of contact post-sales to manage customer account/portfolio interfacing with Sales, Marketing, Engineering and Customer Support. . Developed Statement of Work/Requirements Level of Effort Estimates for major accounts to win new business.
• Oversaw account portfolios Storage Replication/Transition, DR, Security and VMWare and led other project managers in delivering projects within budget and schedule.
• Reputation for multi-tasking, problem solving and rescuing troubled projects resulting in requests to lead other projects and incremental sales opportunities.
• Selected by Department Manager to introduce new proof of concept projects for other PMs leading to faster deployments.
• Recognized by District Sales Manager as Top Achiever PM in the Department of 14 PMs and Selected as Mentor to two incoming junior PMs by Department Manager. PM for state of Ct.Judicial Courts.

Confidential

Sr. Project Manager

• Managed several New York State DTF and New York City government based tax program deployments across multiple geographic sites in conjunction with NYS DTF. Included Business Resumption, Disaster Recovery planning, Rapid Application Deployment and RFP Response development within a government banking institution.
• Delivered annual changes to the NYS Cigarette and NYS Electronic filing programs for Personal Income PIT and estimated taxes program which generated revenues over 40 million dollars.
• Directed the implementation of the: NYS NYC Web-based Amnesty programs 70M involving credit card and ACH transactions and the NYS Personal Income Tax PIT programs. Successfully led RFP/bid effort to win new PIT business valued at over 22M per year for BoA.
• Formulated PM methodologies throughout the Department and across the organization to achieve a CMM level which qualified the department for NYS business.

Confidential

Project Manager, Engineering Manufacturing Division

Coordinated and project planned Six Sigma transition of over 300 parts 800k stock to new suppliers in Johnson Johnson's FDA regulated blood analyzer lines. This included: project and team assignments, tracking 5 different product line shortages in SAP, and developing risk mitigation/contingency plans to prevent manufacturing line-down conditions that would have resulted in losses of tens of thousands of dollars per day.

Confidential

Consultant to the President

Provided project planning, Microsoft Office product support and presentation support for Project World Toronto attended by over 3000 international Project managers.

Confidential

Principal project s consultant/liaison and technical lead/analyst for multiple concurrent projects including: interactive voice response IVR and computer telephony projects Web/telephony Medical Transcription unified messaging Established product development/roll-out utilizing the web, audio, database access and e-commerce in a C/C , JAVA, ORACLE, PERL/UNIX environment. Directed in-house programming staff 6-8 to develop web product line.

Confidential

Project Manager, Directory and Operator Services Network Division

Lead International customer planner/advocate for multiple running fault tolerant telephony network based projects in a large distributed database environment. Projects ran from 6 months to two years with values of 1.5M to 23M dollars of revenue. Maintained and monitored project full life cycle schedules, project matrix management across multiple departments at CMM level 2, progress and revenue accountability/reporting and project closure/hand-over to ensure timely and quality deliveries.

Confidential

Developed product statement of requirements SORs and led efforts for 911, DDA and CNA Telephony applications.