TECHNICAL SKILLS

• MS Office SuiteMS ProjectCisco Internetworking ITIL
• PMPIT SecurityClient/Server ImagingSDLC
• SOXCisco Call ManagerIVR’sOCx Data Pipes
• Data Center BuildsCall Center BuildsMentoringDR & BC
• VoIPAspectCisco IPCCJD Edwards
• CISSPSix SigmaPMI/PMBOKPrimavera
• Security MonitoringIncidence ResponseIntrusion DetectionVulnerability Management
• CoBITPCISAS 70Messaging
• PgMPCitrix SANWebsense
• ASABlack DuckBPOSHyperion eCommerceEDIPrince2CMMI&II
• WebsphereUnified Comms BIUCS
• Lotus NotesICOMSHP Quality CenterISO9000
• Supply ChainDemantra/ASCPHP PPMQuickR
• AvayaClarityGlobal Virtual Project TeamsSharePoint
• ISO/IEC 27001Inbound/Outbound Contact CentersNexus
• HP Non - StopUnixLinuxUnisys Mainframe
• Xen AppAWSData Center MigrationsAgile

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Sr. IT Project Manager

Responsibilities:

• Managed a portfolio of IT projects designed to automate all critical network, mainframe, and server systems to insure automated failover (high availability) replacing manual procedures in case of sev-1 outages.
• Project managed the implementation of the POS Clover IT infrastructure across the nation
• Migrated applications and hardware out of the Denver Data Center being shut down to a new NGN Chandler Data Center with DR in Omaha which provided faster processing to over 150 merchants using PayPoint and Buypass transaction processing systems..
• Assisted with contract negotiations between SoftLayer/IBM and FDC to utilize several production hosting and DR sites.
• Managed the decommissioning of EOL servers and conversion of entire platforms from Solaris 8 to Linux SESE 10, including all Tomcats and Apache systems, and the development of Web services for the growth of contract processing.
• Managed the upgrades of all HP Non-Stop mainframe systems (batch and on-line) to incorporate new blade servers for all DR and production systems.
• Managed the upgrades of all global Opsware environments to a newer supported architecture and expanded to include Windows automation technology in addition to Unix. This effort allowed for over 8,000 FDC worldwide Windows and Unix servers to be under BSA management.
• Managed the deployment of Big data analytics infrastructure to support new technology, POS offerings for FDC merchants in NA and EMEA, and BI.

Confidential, Atlanta, GA

Responsibilities:

• Organized and lead cross functional virtual project teams and executive steering committees
• Developed, designed, reviewed and approved plans for completing program and project deliverables, including scheduling and coordinating activities of program team members and related project financials
• Implemented VoIP technologies in multiple Customer Contact Centers to realize a 2012 projected year end cost savings of $5 million.
• Ensured the program plans, technical designs, scope, work breakdown structures, schedules, risk, budget, and deliverables were in alignment with the program goals, objectives, and business unit requirements
• Prepared executive dashboards and conducted monthly executive briefings
• Prepared regional reports from BI dumps reflecting trending as reported from Contact centers
• Facilitated team participation, conflict resolution and consensus building
• Ensured required program and technical documentation was prepared according to the current Assurant methodology and industry standards.
• Ensured VoIP designs were capturing industry/ISO 27001 security standards
• Applied best practice approaches toward the management of risk and risk mitigation
• Built rapport with and among all program and project stakeholders and instilled confidence in the EPMO to add value and meet identified corporate needs
• Communicated effectively with internal customers and actively sought alignment with expectations on all aspects of program execution
• Responded effectively to internal customer inquiries and requests and sought opportunities to increase internal & external customer satisfaction
• Reviewed and approved milestone deliverables for presentation to project stakeholders, steering committees, and executive management
• Ensured that a solid approach was used to track issues and their resolution throughout the life-cycle of the program
• Promoted the use of effective project and program level change control techniques to manage adjustments to documented requirements and project/program execution
• Prepared program level charter, risk, and mitigation plans
• Ensured program change methodology was fully and effectively integrated within impacted business unit(s)
• Facilitated post and mid-stream implementation project reviews; documented best practices, and lessons learned for project close and artifact archiving

Confidential, Atlanta, GA a Sr. IT Program Manager

Responsibilities:

• Video Engineering integration with IT network core services and vendor engineering management services
• Oracle customized development for BOM, WIP, INV as well as Web Services interfaces
• Demantra/ASCP customized development and deployment for forecasting and predictive estimating
• ICOMS/DSA/CMA drop ship customization and deployment
• Network enterprise engineering, architectural services, and deployment
• IT Security and centralized firewall enterprise management
• Oracle EBI & BI customized reporting
• QA, functional and user acceptance testing and certification
• Demantra/ASCP customized training

Confidential, Atlanta, GA

IT Operations Infrastructure Program & Transition Manager

Responsibilities:

• Managed the activities around VoIP & DC RFP/RFI preparations and response evaluations and vendor selection
• Managed and coordinated project related vendor product/services presentations, demonstrations, and site visits
• Prepared IT Operations roadmaps
• Coordinated technical planning and working sessions to address upgrades for SAN, Websphere virtualization, Network, iSeries, client server upgrades, and desktop virtualization
• Managed the planning and initial deployment of Cisco collaboration tools, Unified Communications, VoIP, and UCS.
• Coordinated sessions to help align the IT PMO and IT Operations departmental work efforts, socialize the project pipeline, and to strengthen their working relationships, teaming, and mentoring
• Managed vendor relationships with the IT Operations department
• Managed the design work efforts to move local HP mainframes and DR data centers to managed DC hosting sites for IT Operations in general and VoIP phone systems
• Prepared IT Operations project life cycle process flow and ready-for-service/ready-for-deployment Q-gate checkpoint best practices
• Prepared and managed MS project plans, governance, supported R&D, resource plans, project charters, project budgets, and the interface Global IT Operations project portfolio management system.

Confidential, Atlanta, GA

Senior IT Project/Program Manager

Responsibilities:

• Nortel to Cisco VoIP design & deployment
• Replacement of a legacy Sita Reservations Web Services system with upgraded systems and technologies eliminating bottlenecks in processing orders and allowing for significant seasonal scalability capturing new airline customers with over $25 million total contract value (TCV).
• Upgrade and migration of all SITA Atlanta data center Oracle 9i and 10g databases
• Decommission and migration of Oracle databases from legacy SITA Sun Servers
• Assisted in the implementation of ITIL Best practices throughout the SITA world wide IT data centers.

Confidential, Atlanta, GA

Senior Manager of IT Engineering and Innovation

Responsibilities:

• Managed an IT engineering team of twenty-one FTEs and contractors in three departments, Client/Server Engineering, Network Engineering, and Telecommunications Engineering supporting a mixed data & call center of over 350 servers and an enterprise of over 3,000 Windows and MAC clients
• Negotiated vendor contracts, managed SLO’s/SLA’s, prepared RFP and RFQs
• Managed and designed a converged telecommunications infrastructure with Cisco Call Manager, IPCC, VoIP, Chatterbox, and Aspect ACD deployments
• Prepared IT Client Server and Networking Capital expense budgets
• Performed employee personnel reviews and performed hire/fire management tasks
• Implemented a technical online publication library system for all IT supported systems
• Provided technology R&D for over 3,000 MAC and Windows users supporting a leading S.E. Regional newspaper with ten integrated national newspapers and their properties
• Managed DBA team supporting Oracle, SAP deployment, MySQL, and MS SQL
• Supported PCI security compliance, Checkpoint and Cisco ASA firewalls
• Developed roadmap for a 1 - 3 year IT modernization program for SANS, Client/Server, and Cisco Networking including the utilization of a Citrix server farm and a new VM consolidated server environment.
• Managed the initiative to align the AJC with the Micro Soft VM early adapter’s new programs.
• Managed converged networks for 49 newspaper branch offices including Autotrader.
• Managed disaster recovery implementation and business continuity support
• Managed and deployed Mercury Portfolio Management system
• Managed engineering environment of over 350 Data & Call Center servers including Citrix, VERITAS, HP mainframe & Sun Unix, Linux, VM Ware Virtualization, IBM Blade Center consolidation, NetApp, SQL Server Cluster, SMS, ITIL & COBIT implementations
• Prepared & managed a $6 million dollar capital & expense budget for Client Server & Network Engineering
• Provided technical augmentation for the IT Security Dept., including the implementation of IPS, Bluecoat, and IronPort security systems
• Initiated the implementation of ITIL and PMP Best Practices in the Client Server & Network engineering environments
• Project managed the initiative to evaluate the innovation of MS DNS/DHCP migration efforts from a MetaInfo deployed environment, which resulted in the deployment of the Neustar Ultra Services Managed DNS/DHCP

Confidential, Atlanta, GA

Technical Project Manager/IT Architect

Responsibilities:

• Coordinating clean-up efforts for MS Active Directory
• Managed the migration of Open Directory to Active Directory
• Migration of BURT to Active Directory Authentication
• Performed platform Cost Analysis for Linux Migration
• Project managed Mercury ITG Implementation
• Project managed the ITD tool upgrade for CMDB standardization.
• Provided functional and cost analysis for the potential Star Trac tool deployment
• Provided architectural services for the deployment of the remote print services Cisco WAAS solution out to all AJC properties
• Provided technical production assistance for Lotus Notes Domino problem determination and resolution
• Project managed the ongoing effort to migrate from Checkpoint to Cisco ASA secured firewall environment at a primary and backup manufacturing facility

Confidential, Seattle, WA

Infrastructure Program Manager

Responsibilities:

• MS Office Tools (Word, Excel, Project, PowerPoint, Visio)
• Project Management Body of Knowledge (PMBOK) Discipline (Integration, Scope, Time, Cost, Quality, Human Resources, Communications, Risk Management, Procurement)
• Infrastructure project lifecycles
• Technical writing skills producing clear and unambiguous project deliverables
• Over 15 years experience in project management, with proven history of successful project management within the telecommunications industry
• Demonstrated track record of successfully delivering infrastructure and software development projects, including project scope, schedule, resources, quality, costs and change
• PMI / PMBOK methodology, Primavera
• Strong communication skills, both written and oral
• Able to manage projects of intermediate to large enterprise size projects with minimal direction
• Well-developed leadership skills in a matrix organization structure
• Experience in information security and/or encryption related projects
• Experience in regulatory or commercial compliance (SOX)