SUMMARY

• 17 years of IT experience with 10+ years of proven track record in Project Management, Program Management, Delivery Management, People Management, Product Development & Management, Scope & Change Management, Quality Management, Risk Management, Request for Information (RFIs), Request for Proposals (RFPs) etc in software projects developed under Agile Scrum and Waterfall methodologies
• Delivered high - valued and large complex projects that includes Application Development, Maintenance & Support, ETL, Transition/Migration in matrixed organizations and across different geographies
• Experienced in handling projects with different technologies in an onsite-offshore model under Financial Services, Telecom and Insurance Sectors
• Ensured projects are delivered on or ahead of the schedule with highest quality and customer expectations
• Extensive experience in Client Management, Human Resource Management, Offshore Migration Strategy & Planning, Staffing, Capacity Planning, Project/Release Planning, Tracking & Reporting
• Excellent analytical, problem solving, communication and negotiation skills
• Result oriented, highly energetic and self-motivated with ability to perform/handle multiple roles simultaneously

AREAS OF EXPERTISE

• Requirement Analysis
• Costing & Budgeting
• Project Planning
• Project Scheduling & Tracking
• Testing/QA/Rollout/Support
• Application Development
• Product Development/Management
• Project/Program Management
• Project Reporting
• Client Engagement
• Quality Management
• Application Maintenance & Support
• Delivery Management
• Process Improvements
• Human Resource Management
• Risk Management
• Change Management
• Scrum Master

TECHNICAL SKILLS

Software: Microsoft Project, Office, SQL Server, DB2, IMS, Xpeditor, SPUFI, DCLGEN, ETL Software - Gladstone

Systems: MVS/OS390, Windows, Unix

Languages: Cobol, Unix Shell Script, HTML, CICS, JCL, VSAM, C, Java

PROFESSIONAL EXPERIENCE

Confidential

Senior Program Manager

Responsibilities:

• Obtain Capacity Planning from Various Dependent teams for the Programs
• Portfolio Planning & Conducting Deep Dive sessions
• Prioritizations of Programs within Payment Portfolio
• Obtain Estimation of User stories by various teams
• Agile Release Planning for Programs
• Program Release Tracking & Reporting
• Identification of Program risks, prioritization, response planning & controlling
• Quality planning & assurance of Program releases
• Facilitating meetings between dependent teams

Confidential

Senior Program Manager / Delivery Manager

Responsibilities:

• Requirement gathering & analysis
• Capacity planning & staffing
• Program Planning & Tracking
• Release planning, scheduling and tracking against baselines
• Performing Quality Assurance of Product Deliverables
• Identifying risks, prioritizing, response planning & controlling
• Updating project plans to include agreed changes
• Quality planning & assurance of project releases
• Project status reporting to CEO/CTO/COO
• Project status reporting to Clients & Managing their expectations
• Managing releases within the triple constraints
• Planning and scheduling of Products involving production support
• SLA adherence of L2 Support within Reaction & Resolution compliance limits
• Organizing and facilitating Project steering meetings
• Managing staffs, their performance and conflict resolution
• Training Planning & Assessment

Confidential

Program Manager / Senior Project Manager

Responsibilities:

• Contract Management and SLA Reporting
• Capacity, Utilization Management & Vendor Dashboard Reporting
• Managing releases for each application within the triple constraints
• Handling of RFPs for New Clients & Confidential
• Estimating and costing of new projects and proposals
• Release planning, scheduling and tracking against baselines
• Updating project plans to include agreed changes
• Planning and scheduling of applications involving production support
• SLA adherence of L2 applications within Reaction & Resolution compliance limits
• Quality planning & assurance of project releases
• Project status reporting to clients
• Identifying risks, prioritizing, response planning & controlling
• On-time budgeting and producing accurate financial reports
• Organizing and facilitating Project steering meetings
• Managing staffs, their performance and conflict resolution
• Helping other PMs/SPMs to produce accurate finance reports

Confidential

Infrastructure Project Manager

Responsibilities:

• Organizing and facilitating workshops/meetings with various teams including Application Development, Configuration, Oracle, Unix etc
• Managed RFPs for new clients
• Following-up with teams, managing other Vendors and gathering information to complete the design documents
• Ensuring individual workbooks and final design completion
• Ensuring Project design workbook is signed-off by all the stakeholders
• Ensuring configuration of environments for AD and Testing teams
• Producing accurate financial reports
• Helping other PMs/SPMs to produce accurate finance reports

Confidential

Project Manager

Responsibilities:

• Managing releases for each application within the triple constraints
• Estimating and costing of new projects and proposals
• Release planning, scheduling and tracking against baselines
• Updating project plans to include agreed changes
• Planning and scheduling of applications involving L2 support
• Quality planning & assurance of project releases
• Project status reporting to senior management & clients
• Identifying risks, prioritizing, response planning & controlling
• On-time budgeting and producing accurate financial reports
• Organizing and facilitating Project steering meetings
• Managing and motivating staffs, their performance and conflict resolution

Confidential

Project Manager

Responsibilities:

• Managing project tasks / SWOT team
• Tasks planning, scheduling and tracking
• Project status reporting to senior management & clients
• Managing the improvement of project deliverables / productivity
• Clearing the back-log formed in the past few months