SUMMARY

• Achiever. Highly effective, results - oriented team member with a strong “can do” attitude, delivering high impact solutions. Employed by Confidential, Confidential and Confidential in Denver. Also worked as a Big 5 and solo consultant.
• Certified Scrum Product Owner (CSPO). Planned roadmap-releases-iterations with business. Wrote user stories and groomed backlog. Used behavior driven development and feature files. Supported development, QA, User Acceptance Testing and Production Release. Ensured ROI.
• PMI Certified Professional Business Analyst (PBA #1762062). Documented scope, business requirements and success criteria. Resolved conflicting requirements, balanced strategic and tactical needs and solved business problems. Gap analysis. Participated in the development of the PBA exam.
• PMI Certified Project Manager Professional (PMP #246286). Managed custom development and 3rd party implementations. Focused on risk and communication.
• SQL Data Analyst. Solid SQL skills. Database modeling and normalization. Data flow diagrams. Data mapping, manipulation and Extract-Transform-Load (ETL). Data Warehouse and Predictive Analytics. Data quality, metadata, master data management, reference data.
• Process Analyst. ‘As-is’ and ‘To-be’ process models and flow charting. Led JAD sessions and facilitated business process re-engineering (BPR). Know CPI and Lean Six Sigma.
• Technical Background. 2 years as a programmer and 1 year in QA. Produced every single IT deliverable in the System Development Life Cycle (SDLC) multiple times.
• Big 5 and Solo Consulting. Worked at Andersen Consulting (now Accenture) and Business Systems Consulting (solo consulting).
• Flexible about methodology and toolset. Able to use Agile, Sprints, Use Cases, wireframe prototypes, PMBOK, SDLC, Waterfall, Iterative RAD. Willing to use and/or learn other methodologies.
• Strong Soft Skills. Liaison between business and IT at all levels of the organization. High tolerance for indecision; able to gather known information and facilitate decisions. Excellent client, customer and vendor skills. Relationship builder and facilitator. Fast learner, smart, analytical, pragmatic. Avid reader about business, project management and technology.

TECHNICAL SKILLS

Technology: CA-Rally, Cherwell, HP Quality Center, JIRA, Clarity Program-Portfolio Management, Microsoft CRM, Epsilon Loyalty, SQL, SQL Developer, TOAD, Data Warehouse (WEBi, Business Objects, Cognos, Crystal Reports, ERWin, Informatica), JDA, Oracle 11i, EDI, Windows, Outlook, Google (gmail, google drive), Microsoft Office, MS Project, MS Visio, MS Access, MS Project, Power Point, and many more.

PROFESSIONAL EXPERIENCE

Confidential

Senior Product Owner

Responsibilities:

• Product Owner and Business Systems Analyst for custom Oracle-based enterprise software and data warehouse. Release management and backlog grooming. Wrote epics, use cases, acceptance criteria, and feature files for behavior based development (BDD). Worked on 16 product features.
• Drove $29.1M in revenue by automating the skip tracing of employers and bank accounts. Worked closely with vendor on the business processes and file formats. Also skip traced friends and family.
• Avoided $2.5M in fines by implementing 35 user stories in 4 releases to enable accurate tradeline reporting to the credit bureaus. Represented IT on the Fair Credit Reporting Act Task Force.
• Identified quick win: enabled Customer Service to transfer an account to a collector in real-time instead of telling them to call back in 24 hours. Since this happened over 450 times a month, it improved the customer experience and increased the likelihood of payments.
• Improved brand recognition by implementing a new trade name (CACH, LLC d/b/a Fresh View Funding). Sole responsibility for the IT analysis and user stories. Organized 19 business people to perform over 1000 user acceptance tests and only 2 minor bugs were identified.
• Enabled purchase of $100M of A/R from Avant Bank by preventing robo-dialing for their accounts.
• Augmented customer records with credit-related attributes from TransUnion in order to determine which debtors had the potential to pay their debts.
• Modified out-of-statute calculations to maximize the time available to sue a debtor.
• Prevented fraud by changing permissions for the bookkeepers and collectors.
• Analyzed enhancements required for the current system to handle contingent accounts. Convinced management that it would be hard to be break even.

Confidential

Sr. Business Analyst

Responsibilities:

• “Voice of the Customer” and process modeling of the ‘As-is’ and ‘To-be’ customer loyalty program. 50+ pages of requirements for the loyalty system migration from Loyalty Lab to Epsilon. Worked with data scientists to define metrics to prove the Loyalty project was a success.
• Won an Innovation Award for enabling stores to perform inventory adjustments electronically.
• “Value Stream Mapping” with 33 internal teams to save 1.6 FTEs per store remodeling project. Used Root Cause Analysis (Ishikawa 5 Whys) to address lost and misplaced items during remodels.
• Completed requirements for 27 Enterprise Data Warehouse (BI) initiatives in first 18 months. Worked closely with developers and QA testers. Assisted business with strategy for UAT.
• Business Cases and Software Selection for enterprise-wide projects such as JDA Assortment Management, Size Scaling, Pricing and Promotions.

Confidential

Sr. Business Analyst/Manager

Responsibilities:

• Performed hands-on requirements analysis for 11 Oracle eBS projects, 5 Sales Data Mart projects, 3 Financial Data Mart and 7 EDI projects. The Financial Data Mart saved Arrow $3M per year. Improved freight reporting saved $960K per year. Increased the number of leads documented by 28% resulted in better forecasting.
• Chair of the User Prioritization Committee for 160+ projects across 8 Business Units and 5 development teams. Managed relationships within IT and with the business community. Ensured the projects created value for the enterprise.
• Managed 6 Business Analysts that supported Oracle eBS, B2B - EDI, data warehouse and the portal.