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Infrastructure/network/support App Engineering Lead Resume

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SUMMARY

  • Accomplished Network and Systems Engineering Project Management Professional with 18+ years of proven and consistent experience managing networks and systems infrastructure, data - center build out projects and operational support across multiple platforms (Cisco, Unix, Linux, Windows). Effectively build and managed plan, install, configure and optimize the IT infrastructure to consistently achieve high availability and performance for existing and future needs.
  • Proven Leadership and ability to create and deliver solutions tied to business growth, organizational development and systems/network optimization. Skilled problem identifier and troubleshooter, comfortable managing systems, projects and teams in a range of IT environments.
  • Specializing in the infrastructure project management with strong technical proficiency in server architecture and development, process and operating systems; launching of new services and technologies and systems administration, network engineering and information security.
  • Professionally I am a self-starter, self-motivated, self-directed, self-sufficient individual with outstanding communication and presentation skills, written and verbal, to all levels of an organization, strong facilitations skills (requirements sessions; design meetings; progress and status meetings), Great at prioritization and applying sound, data-based judgement to weigh trade-offs.

TECHNICAL SKILLS

Project / Change Management: Project life-cycle, initiation, planning, resources scheduling, budgeting, risk analysis, requirement gathering, design, controlling, testing, release/implementation, closure along with change control, change Governance approvals.

Application Development: SDLC models (Waterfall and Agile/Scrum methodologies) as well as Six Sigma (DMAVD & DMAIC) based system enhancements and solutions development.

Project Management Tools: Clarity, MS Project, PPRT, SharePoint, Radar, Espresso, ServiceNow, Tivoli, Maximo and Nexus.

Network Hardware: Cisco Routers (3900, 2900, 1900, 800), Cisco Catalyst Switch (6500, 5500, 4900, 4500, 3000, 3100), Cisco Nexus 2K, 5k, 7k Series, Cisco ASA 5500 Series, Cisco WLC, Juniper (E, M, MX, T) Series, Gigamon, Palo Alto Networks, and Servers like; HP iLO-4 Servers, IBM Blade AMM/IMM Servers, Dell iDRAC- 4 Servers for hosting Security stack’s like; Fidelis, Endace, LANcope, BlueCoat/Solera, Sourcefire.

Routing/Switching: WAN, LAN, TCP/IP, Spanning Tree, BPDU, CDP, Frame-relay, PPP, ACL, Network Address Translation (NAT), Port Address Translation (PAT), Access Control List, RIP, OSPF, EIGRP, BGP, MPLS, VTP, SNMP, SMTP, ARP, TCP, UDP, Static Routing, Stub Routing, VLAN Trunking, Multi-Area OSPF, VLAN, VTP, HSRP, SVI, CEF, Etherchannel, Portfast.

Network OS & Applications: Informix 4GL, MySQL, Informix-SQL, ESQL/C, Shell, Awk, Python, Cobbler, PXE, yum, Docker, WIN2003/2008 Server, Oracle, IBM Power 520, Exchange 2003/2008, Active Directory, DNS, WINS, HP-UX, SUN-OS, DOS, AIX, Novell, Linux, MAC, Netcool, LogMeIn Central, GPMC, RDP, ISS, DFSR, IPTables, IGMP, PIM, Unicasting and Multicasting, Citrix NetScaler.

Voice Technologies: Computer Telephony Integration (CTI), VoIP, CUCM, QoS, PoE, H.323, SIP, MGCP, RTP, SCCP, SRTP, UCCM, UCCX.

Security Technologies: AAA, IPS/IDS, TACACS+, RADIUS, SSH, VPN, Cisco ACS, Data Loss Prevention, SSL/TLS, IPSec, Data Management Zone, Pretty Good Protection (PGP), Public Key Infrastructure (PKI), Internet Key Exchange Policy, Port Security, MAC Address Filtering, IPS/IDS, Qualys.

Wireless Technologies: IEEE 802.1x & 802.11 a/b/g/n, WLAN, WAP, AP, SSID, LWAPP, CSMA/CA, Bluetooth, HomeRF, MMDS, LMDS, MIMO, Aironet, CCK, DSSS.

Monitoring Tools/Hardware: Zenoss 5x, Openview, Cacti, Nagios, VMware vSphere, Solarwinds, Wireshark, Remedy, F5, Cisco Works, LogicMonitor, Cisco Security Manager Suite, Splunk, DNS Servers, DHCP Servers, NTP Server, TFTP Server, Exchange Server, Blade Servers, Web Servers, Syslog, FTP, SFTP.

PROFESSIONAL EXPERIENCE

Confidential

Infrastructure/Network/Support App Engineering Lead

Responsibilities:

  • Build Plan for deployments of Global Confidential ’s Support Application infrastructure and coordinating the dependencies between multiple IT teams, including Infrastructures, Network, Load balancers, DBA’s, ACLs updates to allow communications and web transactions to flow through efficiently.
  • Manage building new servers and services, Upgrading, migration and decommissioning.
  • Develop new approaches to effectively support massive web transactions for heterogeneous environments.
  • Manage Linux distribution and software fine-tuning, updating, patching, troubleshooting.
  • Other Professional activities and responsibilities including day-to-day Agile/Scrum project management activates, sprint task management and documentation, interdepartmental communication, and providing detailed reporting to upper management.

Confidential

Infrastructure/Network Engineering Lead

Responsibilities:

  • Build Plan for deployments of Global Confidential monitoring infrastructure and coordinating the dependencies between multiple IT teams, including ACL updates to allow SNMP and ICMP communications.
  • Managed building new servers and services, Upgrading, migration and decommissioning.
  • Developed new approaches to effective massive monitoring for heterogeneous environments.
  • Managed Linux distribution and software fine-tuning, updating, patching, troubleshooting.
  • Other Professional activities and responsibilities included integrations with ServiceNow, SSL Certificate deployments, day-to-day management, documentation, interdepartmental communication, and providing detailed reporting to upper management.

Confidential

Project Manager

Responsibilities:

  • Worked with various teams and vendors to facilitate ordering of network equipment, co-location facilities, provision leased circuits and drive business, legal & tax efforts that typically have protracted lead times that range from weeks to several months.
  • Project Planning, designing, testing, implementations and reporting.
  • Build Plan and managed deployments of new servers build outs with required services and network ring fencing for Confidential’s to Confidential divested staff.
  • Managed and coordinated Confidential and Linux distributions software fine-tuning, updating, patching, troubleshooting, security patching, verifying.
  • Researched and developed new approaches to solving business applications developing and testing tasks.

Confidential

Operations Project Consultant

Responsibilities:

  • Worked with cross-functional stakeholders to gather requirements, manage implementation, and drive delivery of projects.
  • Build Plan and coordinated the Designing and integration of provisioning systems and configuration systems, Server farm and network performance analysis and capacity planning.
  • Establish quarterly cadence of meeting with BofA Properties to review the Plan of Record and identify, document, translate, communicate variances to the Portfolio management and to appropriate teams.
  • Delivered complex projects under demanding timelines.
  • Oversaw all aspects of multiple projects including scope, requirements, budgeting, timelines (WBS), risks, communications, and resource allocations.
  • Defined business, functional, and reporting requirements, often writing them.
  • Owned overall cross-functional project schedules including deliverables from other BofA teams.
  • Taken major role in improving how projects are run and executed on the divisional level.
  • Manage relationships both within Services and Engineering teams and with the partners in corporate IT, Legal, Finance, Operations, and other organizations within and outside of BofA.
  • Researched and developed new approaches to solving business applications, development and testing tasks in maintaining and supporting shared BofA infrastructure services.

Confidential

Project Manager

Responsibilities:

  • Work with management and different teams to instrument processes and developed systems for data collection, analysis and metric presentation to support Mortgage related borrower Loan data boarding to live systems within Home Loan Serving Acquisitions department and also to support Mortgage related borrower Loan data Servicing Transfers by releasing data to new servicers.
  • Additional technical project management consist of administering data center migrations and its related pre-testing and post validation testing of its new environment.
  • Professional responsibilities include, but are not limited to, project / change management, budgeting, documentation, following company policies and procedures, and schedule as needed reports to management.

Confidential

AVP Project Manager

Responsibilities:

  • Plan and Implemented front-end Siebel modules with IRE security encryption clients for 17 emerging markets countries globally and increased 85% automated system usage of Emerging Local Corporate banking products by Citi field sales force.
  • Plan and implemented phone banking systems infrastructure, utilizing Avaya VoIP and call center technology (Avaya Definitiy ECS R11, and IVR telecom system).
  • Plan and managed the implementation of the Dark fiber (Self-healing ring) between primary and secondary London based Citi European data centers while working along with Citigroup technology engineers and BT teams, which provided the network redundancy to critical banking systems and EMC SAN (SRDF) system.
  • Worked on the global compliance initiatives to secure all the Confidential websites by doing SDLC based enhancement to successfully pass them thru secure e-Hack testing to prove the removal of all the Citi non-compliant restricted technologies and earned recognition from the initiative leader in completing the project in time, ahead of the other regional teams. Also, planned and implemented secure network monitoring tool called HP Open View system, which helped the CITI EMEA network operations team monitor the regional networks pro-actively and reduced system outages by 40% in the first year.
  • Additional technical project includes, implementation of new network infrastructure for 8 branches which included plan and redesigning LAN/WAN infrastructure utilizing Cisco routers and switches and setup Data Center communications along with implementation of network redundancy for primary and secondary datacenter.
  • Planning and migrating branch and headquarter server farms to the virtual Citrix infrastructure.
  • Plan and implemented Centralized management of branch server farms design and implementation.

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