Summary of Qualifications

• More than 6 years of information technology management experience focused on project management in pharmaceutical, high-tech environments, and healthcare.
• Expert in information systems technology, project planning, strategic planning, systems analysis and troubleshooting, quality control, forecasting, scheduling and planning, and results tracking.
• Knowledgeable in software development, requirements analysis, and database design.
• Excel at creating and implementing technical and operational plans and strategies.
• Competent liaison between management, clients, and personnel.
• Strong communication, presentation, analytical and problem solving skills.
• Driven by new challenges and desire to be successful in all endeavors

Technical Skills:

• Applications: Visio 2000-2010, Microsoft Office Suite Professional 2000-2010, Adobe Acrobat 10.0, Star Office 5.2, Multimedia Presentation Design, Database Processing, Fundamentals of Solaris/Unix, Fundamentals of Visual Basic, Axapta 3.0, Business Objects 3.0, Livelink, smartLab, smartConsult
• Microsoft Operating Systems: Windows 95, 98, ME, 2000, XP, Windows 7
• Networking: Cisco switches 6500 series , LAN/WAN, TCP/IP, and Cisco routers 2600-2800 series
• Systems: Mark view Invoice system, Clarify database system, Laboratory Information Systems LIMS , Microsoft Server 2000/2003, Citrix Metaframe 4.5, EPIC

PROFESSIONAL EXPERIENCE

Confidential

Engagement Manager

• Play an active role in the pre-sales cycle, working with Sales and the Sales Engineer to clearly articulate AA's implementation methodology, roles and responsibilities, etc. to provide clients with a positive and realistic expectation of working with AA.
• Guide successful client implementations on an enterprise basis from initial sale through product deployment in Production.
• Take ownership for initially identifying and documenting at a high level all new client business requirements and ensuring the appropriate cross functional resources are in place to assure that product design, data mapping and configuration is completed for a successful implementation plan.
• Successfully working with others to simplify technology concepts and to plan, prioritize and seamlessly integrate all moving parts to deploy projects.

Confidential

Project Manager

• Managing cross-functional teams in the building of the helpdesk support model for Newton Wellesley Hospital and Charles Mass General Hospital go live utilization of EPIC system.
• Contributing to building of the centralized workflows infrastructure initiative for EPIC system integration EPIC.
• Performing day to day project management tasks as needed.

Confidential

Project Manager /Quality Manager

• Managed the installation of a document management system into the current information technology infrastructure.
• Contributed to the acquisition of the NCQA Multicultural Health Care Distinction certificate by ensuring all evaluation standards were met through meeting facilitation and timeline management.
• Responsible and accountable for the coordinated management with cross functional teams of multiple projects directed toward strategic business and other organizational objectives
• Produced project charters, plans, and analysis reports based on current PMBOK standards.
• Proactively managed systems development, implementation and risk via the use of SDLC.
• Currently managing NCQA regulated performance improvement plans for Maternal Child Health and Alcohol and other drugs initiatives for the state of Massachusetts

Confidential

Project Manager/System Analyst for Corporate Quality Operations Product Data Management System Department

• Oversee development of department support systems, encompassing management reporting, payment approval, and accounting interfaces.
• Managed Empower system installations of NuGenesis SDMS, Business Intelligence Manager, and site integration LACE systems
• Contributed to the project plan development for new Laboratory Information Management System. Managed resources, composed the 18 site rollout project schedule, managed day to day activities, and tracked the project budget and operations qualification phase in the validation process.
• Provided weekly reports and monthly metrics on the PDMS support group service tickets from the Livelink system
• Facilitated bi-weekly System Change Control meetings to identify overdue items and facilitate bringing them to resolution.
• Trained in Good Manufacturing Practices

Confidential

Lead Supervisor of the Project Coordination Department/Internal Project Manager

• Supervised day to day activities of the project coordination department.
• Acted as liaison to the Regional Managers and the Director of Operations
• Escalated issue resolutions as part of project coordination.

Internal Project Manager

• Organized meetings and conference calls with both clients and sales for project kickoff.
• Identified tracking managing and resolving project issues
• Proactively disseminated project information to all clients and sales reps.
• Proactively managed scope to ensure that only what was agreed to is delivered, unless changes are approved through scope management
• Defined and collected metrics to give a sense for how the project is progressing and whether the deliverables produced are acceptable
• Managed high level projects ranging from Datacenter moves, Exchange 2007 migrations Cisco Call Manager integrations, to building new Network infrastructures for clients throughout Massachusetts, Rhode Island and New Hampshire. Example companies: State Street Bank, USDA, Merrimack Valley, and Fidelity Investments.

Honors/Awards: Unsung Hero Award '06

Confidential

Project Coordinator/IT Specialist

• Managed projects and provided internal technical support for the entire organization.
• Analyzed and evaluated advanced troubleshooting on Microsoft Windows 98, 2000, and XP HP/Compaq desktops and notebooks.
• Provided recommendations and brief initial training to employees on the use of all the featured applications on his/her personal computer.
• Set up and managed employee system accounts.
• Directly coordinated with engineers to unpack and stage Cisco equipment for client projects. Configured and upgrade Cisco 2620XM, 2650XM, 3500 series, and Cisco 6509 with IOS upgrades, IP configuration and implemented access lists for network implementation
• Created and managed project plans to identify active, pending and any possible projects for senior management. Assisted in debrief analysis on completed client projects.
• Created and maintained an inventory log to keep track of warehoused network equipment as well as ship network equipment to customers
• Facilitated meetings, created project life cycle documentation, and created/edited Visio documents.
• Archived and managed completed projects for all employee access via Microsoft Outlook. Analyzed and evaluated the rate of return of completed projects.