TECHNICAL SKILLS

• Hewlett Packard Quality Center
• ServiceNow
• EPM (Prism)
• Salesforce
• Salesforce Data Loader
• Windows 7
• Microsoft Office 2016
• Ring Central
• Remedy Ticketing Tool (HelpDesk)
• Ariba
• InfoPath Designer & InfoPath Filler 2013
• Visio Project
• Sharepoint
• Microsoft Live Meeting
• Polycom and Lucent Conferencing Phones
• WebEx Conferencing
• Lync Meeting
• Citrix
• Adobe Acrobat Professional
• Peoplesoft
• Active Directory
• Snag IT
• Remedy 8.1
• ClearQuest SharePoint
• Kronos
• Harris (S1 - Application Manager) SQL
• Clarity
• E-Workplace
• Symphony Database
• Cognos
• Concur (Invoice Express)
• & Lotus Notes
• S1 Application Manager
• Deal Interactive Repository
• AS/400
• RS 6000
• PeopleSoft 9.0

PROFESSIONAL EXPERIENCE

Confidential

Project manager/Coordinator

Responsibilities:

• Project Manager for Small Work Efforts projects budget $50K and Up
• Delegate and move projects forward through holding people accountable and keeping team members apprised of teh status of teh projects
• Schedule and facilitate Kick-off and weekly project status meeting
• Set goals and objectives for a low complexity work efforts wif project team members
• Develop positive relationships and share information wif project members and other internal business partners
• Track and document project plan performance, task completion, and resource utilization
• Collect and analyze project metrics when necessary
• Attend weekly PM and CAB meetings wif teh Project Management staff
• Update all Project process changes and maintain accuracy
• Document, track, and escalate issues, risks, and change requests, as appropriate
• Assist in teh creation of teh project’s risk and health profiles
• Perform project updates in teh Enterprise Portfolio Management EPM tool as required.
• Escalate Red or Yellow SWE project status at Crazy Monday using teh Project Status Report PSR
• Manage Gap-to-Green efforts on impacted projects
• Assist teh Area release Manager ARM and Division Release Manager DRM on project health reporting on teh Release Scorecard
• Record time in teh ATO Time keeping system PRISM
• As time permits, partner wif resources inside and outside of Claim Technology Services and create, update, and/or confirm teh existence of vendor documentation as is directed by Vendor Management

Confidential

Project manager

Responsibilities:

• Was responsible for handling teh processor permits and licenses on behalf of construction engineers, contractors, and builders and subcontractors
• Responded to requests by collecting and analyzing information
• Submitted and attended Change Request Meetings
• Submitted Public Way Opening Permits via City of Chicago CDOT Website
• Closed sales when following-up wif leads by overcoming objections and building rapport and credibility
• Processed permit applications and meticulously maintains all submittals
• Created and managed timelines and status reports to ensure deliverables are met
• Scheduled and obtained permit/license renewals
• Became an expert wif Salesforce functionality and create best practices for operations
• Worked closely wif Sales and Marketing department to maximize lead pipeline generation and response
• Maintained Client Relationship Management (CRM), leads and account information in Salesforce
• Updated and maintained accurate municipality information in Salesforce
• Worked as a team player wif all departments, making sure workflow is accomplished in a timely and efficient manner
• Ensured compliance has been met and provided letter of completion

Confidential

Project Coordinator

Responsibilities:

• Coordinated ITO Supplier meetings for Corporate Technology Solutions Director
• Submitted Change Request and attended weekly Change Management Advisory Board Meetings, to ensure request were approved.
• Assisted Project Managers wif scheduling meetings and updated milestones and task in Microsoft Project
• Attended meetings wif PMO Director, SVP and Project Managers and took meeting minutes and identified action items
• Ordered catering service for CTS PMO/Business office team meetings
• Registered supplier and vendor guests via Passage Point Security Site
• Assisted PM wif modifying Sharepoint site and uploading project artifacts, which include: status reports, org chart, roadmaps, etc
• Ordered laptop computers for CTS via Ariba
• Created workstream/project roadmaps via PowerPoint for Project Managers
• Assisted Confidential ’s CTS vendors wif status reporting and coordinating meetings wif Confidential ’s CTS leadership
• Initiated teh development of On-boarding and Off-boarding application for CTS
• Created process workflows, org charts via Visio and created On-boarding/Off-boarding Request form via InfoPath for teh On-boarding/Off-boarding application project
• Managed SOW (Statement of Work and RFP) on behalf of PMO Director, in which created a tracking system via Excel

Confidential

Business intelligence

Responsibilities:

• Served as team Technical Project Coordinator in which I assisted management in teh Data Warehouse area
• Managed teh resolution of Production incidents to SLAs (Service Level Agreements) by working wif Accenture and IBM suppliers
• Provided expertise needed to help manage processes and change control / change management
• Chaired daily operational status meeting call wif on and offshore resources and CRM, Senior Management, to review Top 20 deliverables and outlined any Hot List items
• Highlighted and escalated any critical (eg Remedy Helpdesk - P2 incident tickets in teh past 24 hours)
• Delivered RCA (root, cause analysis) for any Remedy Incident Tickets a P2s and drives corrective action forward per SLA
• Attended weekly CAB (Change Advisory Board) meetings and provide chair updates, by updating teh CAB tracker
• Initiated new ERCs (Enterprise Requirement Changes) and assigned Accenture resource as Change Owner to ensure no changes go Past Due
• Mobilized resources (eg Accenture team, CRMS, Info Mang) as required to support efforts
• Managed teh delivery of Service Requests (eg Q3 tickets)
• Managed teh maintenance of any updates to Run Books stored in Sharepoint (SP)
• Published in SP teh operational calendar each month (this included teh Top 20 deliverables and to-be developed Master list)
• Managed list of CI (Customer Intelligence) for BIM area
• Published list wif status updates each month to Sharepoint
• Published and maintained meeting minutes, RAID logs and miscellaneous Data Warehouse team artifacts in Sharepoint.

Confidential

Project Coordinator (contractor)

Responsibilities:

• Assisted Program Director and Project Managers wif scheduling meetings via on-site and WebEx
• Assisted wif creating project artifacts, supporting project management processes and providing subject matter expertise on teh SDLC "system development life cycle" and teh ePMO life cycle" processes and tools
• Administered and maintained project team’s SharePoint website
• Assisted PM wif project budget
• Coordinated, scheduled and attended project meetings wif Program Director and Project Manage
• Submitted Change Request on behalf of Program Manager
• Attended and recorded meeting minutes, also risk and action items
• Maintained and updated RAID Log on a daily basis
• Performed onboarding of on-shore and offshore resources by submitting badge request, ordering laptop equipment via Ariba, and submitting request forms for user id and application/network access
• Maintained and updated project resources timekeeping via Clarity

Confidential

project coordinator (contractor)

Responsibilities:

• Installed and reimaged Windows XP and Windows 7 desktop/laptop pcs in preparation prior to moving to Production environment
• Coordinated, scheduled and met wif Northwestern hospital staff for UAT testing of pc applications to ensure compatibility of Windows 7 deployment
• Updated project dashboard by documenting test results
• Documented and forwarded testing application errors to IT remediation team for further investigation

Confidential

Information Technology Assistant Director

Responsibilities:

• Managed all phases of teh day to day operations of teh application development, help desk and operations staff
• Managed IT team of 4
• Scheduled and attended IT Steering Committee Meetings
• Purchased IT servers, software and hardware from various IT vendors
• Managed and maintained daily IT department Project Status reports
• Scheduled installation of pcs and telephone equipment for satellite offices throughout Chicago and surrounding suburbs
• Assisted IT Director wif operational budget by reviewing and approving invoices for payment
• Responsible for overseeing assets leased, subleased and own by NHS
• Met wif NHS Managers from various satellite offices to discuss, IT equipment and software needs
• Met wif IT staff to ensure that non-utilized/obsolete assets is disposed properly
• Assisted in creating asset management policy and procedures for organization and IT request forms for purchasing/ordering office phones and office equipment
• Also performed procurement, deployment, and re-harvesting of software licenses
• Coordinated wif IT personnel across teh organization to implement required asset management controls

Confidential

Cross Organization Support Coordinator

Responsibilities:

• Scheduled and met wif various IT managers and teams, to discuss new processes and issues, to drive resolution
• Acted as a liaison between various IT groups, HR and associates, to resolve cross org or technical issues
• Monitored, resolved and escalated assigned issued Remedy tickets, pertaining to cross and technical issues, that were not resolved by IT groups
• Scheduled 1:1 training wif newly hired (cross org) associates, via in person and telephone, to ensure that adequate access granted and provide technical troubleshooting if needed
• Documented and reported new processes using Microsoft Word via Sharepoint and Help Desk Knowledgebase in Remedy
• Responsible for providing Cross Organizational support to Aon and Hewitt associates (Worldwide) by being teh technical point of contact to address cross functional questions and issues, where teh process is not accessible or unclear
• Ordered Aon issued laptops via Ariba
• Assisted wif training Aon-Hewitt Staff on using Microsoft Office Live Meeting and Webex Conferencing

Confidential

Project Coordinator (contractor)

Responsibilities:

• Supported Business Owners, Program Manager and two Project Managers wifin teh PMO on 14 workstreams and 1 program
• Supported program / project management by independently creating project artifacts, supporting project management processes and providing subject matter expertise on teh SDLC "system development life cycle" and teh PMLC "project management life cycle" processes and tools
• Supported teh following: Initiation of program / project schedules; facilitated and documented program/ project team meetings utilizing conference bridges and WebEx tools; overseeing preparation of meeting agendas and meeting minutes; develop complex program / project status reports; create program / project related presentations created in PowerPoint and documentation using Microsoft Word and Excel
• Compiled and assisted wif creation of Presentations, ScoreCards and Dashboards for various levels of program / project leadership, as needed
• Monitored actual program / project hours and costs against teh program / project estimates and actuals. Adhered to program / project budget. Assisted wif managing variance, burn rate and other cost metrics via Microsoft Excel and updated milestones in Microsoft Project
• Coordinated teh mitigation / resolution of program / project issues, risks, decisions and action items, via teh RAID log
• Supported and assisted wif documentation and meetings supporting teh project close out and lessons learned activities

Confidential

Project Coordinator/excutive assistant

Responsibilities:

• Supported Program Director, Project Managers and team of 40 people
• Coordinated and facilitated conference calls and on site meeting wif Harris & BMO executive assistants from various Lines of Business
• Sent out correspondences and distributed meeting PowerPoint presentations to Harris & BMO Executives and assistants
• Attended and took meeting minute via Microsoft Word, at Executive Steering Committee meetings
• Ran query reports and distribute Daily Test Incident Reports via ClearQuest
• Assisted Director and team, wif creating presentations using Microsoft PowerPoint, scheduling conference rooms and catering for meetings
• Setup AV/LCD projectors for live meetings and Microsoft Live Meeting Web conferencing (Polycomm Phones)
• Supported SVGT by ensuring accurate and timely execution of supplier responsibilities and deliverables
• Reviewed and submitted RFP request from ABN/BAC requestors and forwarded to appropriate vendors/suppliers for engagement purposes
• Managed Shared Services Symphony Engagement e-mail mailbox
• Updated Symphony Database daily to track process flow of RFPs
• Ran financial report weekly to report expense cost of RFPs
• Ran and distributed project cost/status reports for BAC Senior Management
• Tracked and reported all RFP requests weekly via Excel Spreadsheets
• Supported Senior Vice President of Shared Vendor Governance Team and 4 Vice Presidents
• Reconciled SVP and VP’s company issued credit cards and expense reports
• Arranged meetings, scheduled appointments, completed travel arrangements and maintained SVP’s calendar
• Purchased office supplies, cellular devices and laptops for department staff via Ariba
• Entered department timekeeping via Kronos
• Attended and took meeting minutes at executive and department meetings
• Coordinated team events and performed various special projects on behalf of SVP
• Reviewed department budget wif SVP