SUMMARY

• Senior level Project/Program/PMO Manager possessing a strong background in successful projects yielding innovative solutions to problems with limited schedule and budgets. Experience includes software/hardware development, application deployment and Infrastructure /Operations projects.
• Lead the process of building teams, developing processes, achieving consensus and implementing solutions using continuous process improvement with both technical and business resources.
• Experienced with Waterfall/Agile/Scrum methodologies, cost benefit justification, software development, system integration and deployment of complex business systems on both the technical and business areas. Demonstrated the ability to develop new methodologies for organizations and mentor other Project Managers.
• Building project and development departments ranging from 2 to over 200 people
• Managed over 50 subcontractors with a value of $6M on a single project
• Designing and implementing a lean methodology that was effective in delivering cost-effective solutions yielding gross margins of up to 66%
• Replacing major infrastructure up to and including mid-range computers ($2M)
• Moved infrastructure from local to remote data centers (including coordinating facility modifications)
• Developed Operations process that withstood auditing by Big 5 accounting firms (including Security process and procedures)
• Developing custom hardware and software system, saving $1M and being completed 3 months ahead of schedule
• Integration of custom/commercial products delivering data quality improvements
• Implementation of COTS enterprise software packages resulting in ROI of greater than 4000%
• Data conversion/migration using innovative approach exceeding contracted conversions (10x).
• Training and development of project managers in the best practices of project management
• Experienced in over 6 full project life cycles from Initiation to Closing including Lessons Learned as well as the pre-initiation sales cycle.
• Held a top secret security clearance and worked with encrypted systems for over 15 years.
• Teaches project management courses including MS project
• Has present program status to several Fortune 50 C-Level executives
• Integrates both the PM process with Waterfall and agile to create a unified process that meets the organizational needs.

TECHNICAL SKILLS

Management Skill: Department Manager Program/Project Manager P &L Responsibility Systems Engineer Vendor Management Organizational Design Conversion Package Selection Change Management Knowledge Transfer Training/Mentoring Team Leadership Technical Architecture Process Design Business Analyst Business Case Development

Tools: /Methods: Microsoft Project Informatica First Logic Sybase PlanView Microstategy Crystal Reports RAD/Agile/SCRUM Workbench AutoCAD Oracle MS SQL Server Web Portals (Custom and COTS) Life Cycle Management PMI Best Practices Mid - Range Computers (I5/OS) ETL (Informatica) Rational / ClearQuest Call Center

Industry Application: Healthcare Insurance Mortgage Banking Financial Services Manufacturing Automotive Industry Telecommunications Energy State/County Government Education Service Providers/Consulting High-Tech/ Aerospace

PROFESSIONAL EXPERIENCE

Confidential, San Francisco, CA

Sr. Project Manager

Responsibilities:

• Transition book of business to Facets Claim processing system. SME for the Product (Benefits Coding) and Transition Manager for 122 Major accounts from migrated from the existing system to the new Facets Planform. This project completes a 7 year effort transitioning Confidential complete book of business from their existing in house system to the Facets platform, directly involved in transitioning over 4 million lives to the new system.
• Directly responsible for the resolution of unplanned transition issues occurring during the pre/post transition of the accounts. Given carte blanche authority to mobilize companywide resources to resolve critical “access to care” issues. Empowered to deal directly with brokers and clients and report to senior management the progress, issues and risks.

Confidential, Westminster, CA

Project/Program/PMO Manager and Consultant

Responsibilities:

• Engaged in independent consulting on PMO and Program Management, I help organizations mature their process to improve the project management process and increase the value of project management.
• Also provided coaching services for PMP aspirants that have failed the PMP exam. Bringing a well-defined methodology that measures the current PMP material comprehension and creates a plan to resolve the knowledge gaps to pass the exam.

ConfidentialSr. Project Manager

Responsibilities:

• Solutions organization with deep industry expertise. We are experts at mobilizing the right people, skills and proven processes to assist our clients improve their performance.

Confidential

Project Manager

Responsibilities:

• Provider management system designed to replace three systems currently supporting claims processing. Designed to support advance claims processing using an unlimited number provider attributes, allowing Healthcare claims processing to use this data for claims adjudication and provider payment. (IBM Mainframe P7 Based).

Confidential

CF BeneFACT Migration Project Manager

Responsibilities:

• Migrate a hard coded benefits system from a mainframe green screen application to a web based system that provides reusable benefit coding. This reduced time to market from 45 days to 16 days with a corresponding reduction in the operational staffing and reduces the renewal efforts by 75%.

Confidential, San Francisco, CA

Director

• project leaders and subject matter experts for managing and implementing business-critical initiatives.

Confidential

Director

Responsibilities:

• The Medicare Business Engine ( Confidential ) handles most Medicare specific functions and data from various regional systems, including 3 regional membership systems and the National Medicare finance system. Tasked with improving the project management process by recommending a solution approach.

Confidential,

Sr. Project Manager

Responsibilities:

• Business Process Outsourcing services to Healthcare Providers (Medical Billing companies, Hospitals, Faculty Practices, Large Physician groups, ASC’s, LTC’s, etc.) and Pharmacies. We help our clients succeed by leveraging on our domain expertise and technology platforms along and with our cost effective approach to global outsourcing.

Confidential, Irvine, CA

PMO Manager

Responsibilities:

• Founded in 2000 and headquartered in Irvine, California, Plan b applies technology to improve business performance . Plan b was invited by Quintiles to assist in setting up a PMO at their client site as part of a response to FDA audit findings.
• Create governance documentation including defining the scope and Mission of the PMO
• Created a PMO process customized to the culture of Roche.
• Tuned the process to maintain the responsibility to the business team leads (acting as the technical PM) and created a Project Administrator role to assist in the enforcement of the process. Key mission of the PMO was bidirectional communication between the executive management and team leads.
• Created a Scheduler/Planner role with integrated site wide resource planning
• Created Sr. PM role as part of the PMO to act as mentor/coach to ongoing projects
• Created supporting Job Descriptions, Training Plans and training material to support the transition to the PMO
• Documented and Implemented an industry standard SDLC based process

Confidential, Los Angeles, CA

Sr. Project Manager

Responsibilities:

• Create an enterprise wide reporting services that can be reused for a variety of CCS clients using Cold Fusion and MS SQL Server.
• Using Scrum, create an Android application for the Samsung Galaxy Phone enabling Field Marketing Representatives to rapidly communicate field conditions to management.
• Using Scrum, created Data Mart for the Creative Channel Solutions CyberScholar product supporting both external Customer Reporting and Business Analytics using Microsoft SQL Server 2008, Microsoft reporting services and a Cold Fusion front end.

Confidential, San Dimas, CA

Project Manager

Responsibilities:

• $10M liquidated damages project to design and build a heater used to remove benzene from the gasoline process. The project team took on the challenges and delivered the project 20% under budget and exceeded all incentive milestones yielding a $320K delivery bonus.
• Full Responsibility for gross profit margin of the project. Tasks included monthly project reviews with senior management, planning and scheduling, selecting vendors and approving sub contract awards.
• Lead an internal team of +30 people and an external team of several hundred subcontractor staff.
• Assumed leadership of a distressed project and facilitated completion of fabrication (in Mexico) and delivered to the US site.

Confidential, Irvine CA

Project manager

Responsibilities:

• IS Governance - Supported SOX audits, assisted in development of process and procedures (methodology), trained organization on the methodology, implemented a Policy and Procedure education and tracking system, and implemented a Web-based learning system with the goal of education of both the business and IT on how to properly use the process. Project goals are to reduce the effort expended in compliance, realizing a 10% productivity improvement for the entire IS department. Achieved 100% SOX Audit compliance in an IT departed of over 200 people.
• Claims Reporting Processing Improvement - Set up and lead a project to reduce the financial reporting of the claims processing system by several orders of magnitude. This project included infrastructure upgrades (including a new midrange server) and custom application upgrades to increase the performance by 40x.
• Delivered an improved end of month financial reporting process reducing run time by 90%
• Financial Reporting improvements included tuning hardware, optimizing/rewriting existing software and developing new processes to dramatically reduce the processing time of the financial reports.
• SOX auditing - Acted as central point of contact between the Prescription Solution IT organization and Auditors (Internal and External). Successfully coordinated internal audits, coordinated the external audit by E&Y and a full IT audit for the Board of Directors conducted by Deloitte.
• Introduce both ITIL (V2) and COBIT based process into a 200 person IT department.
• Defined and justified the new Marketing Campaign Management System - Project cost benefit analysis identified an IRR of 3426%, with a 5-year net income of over $15M

Confidential, Irvine CA

Responsibilities:

• Re-architecting the retail marketing database (>60M records) to accommodate a customer-centric and household-centric model, adding in advanced “Do Not Call/ Do Not Solicit” capabilities to comply with Federal and State “Do Not Market” compliance.
• Implemented a data cleansing solution to remove 30% of duplicate records in the database resulting in a first year ROI of over 4000%

Confidential,Westminster, CA

Consultant

Responsibilities:

• Supported test and development of cell phone/GPS application.
• Assisted in the maintenance of the development specification and performed field testing.
• Developed Global PMP study web portal for worldwide project managers.
• Assisted Project managers from the US, India, Brazil, Germany and Singapore passing the PMP exam.

Confidential, Irvine, CA

Program Manager

Responsibilities:

• Responsible for a $1M development budget.
• Interfaced with senior management and key customers, creating executive, project and stakeholder steering committees.
• Implemented a Custom Web Portal (Java) used by 21,000 campus employees.
• Defined business process requirements and led the development team implementing a custom Java /web accounting interface.
• Deployed inventory management system.
• Re-engineered business process to be compatible with a combination of off-the-shelf and custom solutions.
• Led organizational change management activities and developed training plans.
• Interfaced with the customer community for requirements definitions.
• Supervised the technical project staff of MCSE’s, Java programmers and Oracle DBA, and interfaced with the business unit’s staff to obtain project goals.

Confidential, Santa Ana, CA

Department Manager

Responsibilities:

• Primary person responsible for re-engineering all business processes for the internal operation and client site.
• Delivered 34 implementations to the California Department of Corrections ($3.5 M project) on-time and under-budget.
• Responsible for the training of new Application Engineers, Project Engineers and Project Managers.
• Developed long-term strategic implementation of service delivery methodologies and trained staff on delivery methodologies (includes Requirement Specifications, Data Standards, Security Standards, Backup and Recovery process, Customization, Change Management, and CAD Standards).
• Experienced in Oracle, MS SQL Server and Sybase product, deployment and support, as well as data conversion of a substantial number of antique data sources, including mainframe and DOS applications, as well as conversion of legacy data from paper sources.
• Developed bar coding methodologies and oversaw a project to collect data and bar code labeled over 100,000 assets in 34 million square feet of state prison facilities.
• California Department of Corrections, Sacramento CA - Migrate 34 state prisons for disparate system onto a unified system. Create state standards, identify requirements, define conversion plan, collect existing data from each site, identify and define new assets (approx. 700K assets), Label assets (108K assets), convert databases, and deliver and train users. Original schedule was 2yr, and actual schedule was maintained within 2 week of plan.