SUMMARY

• Over 400 major projects at $5M or greater, completed successfully with 20 years of project management expertise leading IT departments and cross - functional groups through day-to-day operations, infrastructure, SaaS, IaaS, PaaS, emergency and critical issues resolution incorporating ISO, ITIL, SDLC, PMO methodologies and standards; mentoring employees, developing training programs and providing guidance and policies while successfully completing the execution of business goals, IT operations and non - IT related projects while monitoring scope, deliverables, goals planning, vendor management controlling risks and implementing continuous improvements.
• Delivered systematic IT services which exceed the mission and goals of the company, IT and business unit departments allowing for growth, excellence and advancement for employees under my responsibility with cost savings that impact service levels and deliverables. Key areas of experience include:

AREAS OF EXPERTISE

• Project management (PMO)
• Capital procurement
• Technical writing
• Software implementations
• Merger and Acquisitions
• Training programs
• Business analysis and metrics
• New technology delivery
• Service level agreements
• Risk Register/Assessments
• Maintenance programs
• Capacity planning
• Budgeting and controls
• Change management
• Disaster recovery
• Strategic planning
• Managed services/operations
• Monitoring applications
• Corporate documentation
• Integration planning
• Data center management
• Consolidation efforts
• Business processes
• IT Audits/Governance

TECHNICAL SKILLS

CRM/BPM/PMP: Kintera - CRM, Lombardi - BPM, Prochain - PMP, PMi, PMbok, ISO, Eclipse PMP, Epicor ERP

Testing/Quality: IEEE, 10BaseT, Fiber Ring/OC through DS0, PC-NFS Transport, TCP/IP stack

Platforms: Cisco, SAN, HP, Netware, Nortel, ATT, 3Com, Fujitsu, Nagios, Remedy on Demand

Project Management: Cadence PM, PMi (1394827), PMO, ISO, SDLC, TOC, Disaster Recovery, MS Project, Visio

Software Apps: Nagios, AppDynamics, AirWatch, Service Now, Remedy on Demand, Avaya Comm Manager

Networking: Sonet Rings, OC-48 through DS-0, LAN/WAN, Network Express, Stratacomm

Internet: HTML, FrontPage, CS2, Visio, MS Office

Others/MISC: Data Centers, Voice messaging, VoIP, UPS infrastructure, ANSI, EIA/TIA, IEEE, PMbok

PROFESSIONAL EXPERIENCE

Confidential

Senior IT Project Manager

Responsibilities:

• Assisting with Epicor E10 ERP upgrade to Dedicated Tenant and EDI mapping. Other projects include RACI analysis of business processes and best practices, Upgrade existing telecommunications PBX system and SIP VoIP phones, upgrade data speed for internet access and assist with finding new employees to fill specific rolls within Elements.
• Planning for new 500K warehouse location and migration of services to new building by October deadline.

Confidential

Senior IT Project Manager

Responsibilities:

• Responsible for the Confidential Project that will consolidate 11 data centers worldwide into existing 2 data centers while expanding two new international data center builds (TelStra UK/AU) for other DC migrations.
• Involves coordinating all aspects of migrations, MSPs, IPs, VLANs, MPLS, communications systems - Avaya command center refresh, networking, server, infrastructure, hosting, internet, Hosted environments, Cloud services, SaaS, IaaS, PaaS and specific business unit application suites prior to the migrations.
• Planning, scheduling, hardware order tracking, exit strategies, documentation, status meetings and functional design acceptance criteria verified. Additional projects include; Nagios implementation, Proof of Concepts (Azure POC/Implementation, App Dynamics POC/Implementation/SaaS), DR/BC reviews and risk assessments, including all sign offs, trackers and PO processing.
• Leverage processes, documentation and planning into new corporate PMO and head efforts for standardizations, processes, best practices, managed service provider interface and continuous improvements initiatives.
• Planning for DR sites and implementations and providing Risk Register updates. Finishing Confidential phase one goal and planning and out Confidential II migrations for additional 8 data center consolidations in FY16/17.
• Other projects include Win10, Bit-locker and anti-virus implementations, Confidential Managed Services Improvement project, Altiris, Azure, AWS, SaaS, IaaS, PaaS, and Cloud services to name a few.

Confidential

Senior IT Project Manager

Responsibilities:

• Project Manager for Remedy on Demand On-Boarding for Confidential ’s Change Management, Configuration Management, Problem Management, Event/Incident Management and Service Request Management modules within RoD.
• This project will standardize over 90 different tools currently used for the above processes and in corporate the data into load sheets, processes and roles definitions in compliance to Confidential ICE project methodologies.
• Tracking all tasks, milestones, action items and risks throughout the project timeline generating a group of reports, status and planning formation (Project Plans, Communication Plans etc.)
• Act as a project direct report and SME. Merger/Acquisition projects and may spin off additional projects.

Confidential

Senior IT Project Manager

Responsibilities:

• AirWatch Mobility Device Management (MDM) deployment for current Confidential end users migrating to the iOS platform (iPhone, iPad) project involving over 4000 mobile devices throughout the State of Texas.
• This project mapped out the Piloting of ATT iPhones, scheduling, surveying and documenting the processes and resolving issues and problems regarding Apple ID’s, fraud protect, Vendor management, compliance and profile recommendations for over 66 diverse groups.
• As Project manager provided Project Life Cycle knowledge base that documented action items and tracked data throughout the various team members and groups. Recommended actions covering profiles, data security, access controls, resets, and master billing database updates.
• Coordinated meeting and project reviews for TxDOT management and provided SOW revisions, recommendations and oversight regarding the various documentation and Helpdesk support for the staff administering the iPhone/mobility project moving forward from pilot through operational support.