OBJECTIVE

• A conscientious and experienced professional with a diverse background in Human Resources, Information Technology, and Project Management who is seeking a career opportunity that will advocate the continued growth and development in the Human Resources and Project Management discipline.

TECHNICAL SKILLS

• MS Project
• Visio
• Word
• Excel
• PowerPoint
• Access and Outlook
• Clarity
• Open Work Bench
• Planview; PM Universal Workstation
• STAMP
• PPRT
• PCM
• Discovery and SharePoint.

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, North Carolina

Project Manager

Responsibilities:

• Manage the planning and implementation of multiple Cloud Migration projects from beginning to end.
• Facilitate the definition of business requirements, scopes, budgets, resource requirements and deliverables for each effort.
• Oversee the Discovery process with Technical Leads to ensure application components are sufficiently identified and captured for Cloud migrations.
• Work with Application SMEs and Migration Technical Leads to ensure proper code remediation.
• Partner with Application and Testing Teams to develop a thorough Master Testing Strategy for all efforts.
• Partner with Application and Business Continuity Team to develop appropriate BCP and Game Plan documentation for each application.
• Guide Application Teams and their Lines of Business through the Exception Process for those applications deemed not a candidate for the Cloud.
• Develop full - scale project plans to include all technical and non-technical deliverables.
• Manage project issues, risks, and change requests using the Project Management tracking tool PMUWS.
• Manage project financials using STAMP.
• Facilitate weekly checkpoint calls to communicate and present project status to Stakeholders and Senior Business Executives.
• Provide project evaluation and assessment of results throughout the post project deployment.

Confidential, Charlotte, North Carolina

Project Manager

Responsibilities:

• Managed Testing and Surveillance projects from beginning to end.
• Defined project scope, goals and deliverables that supported business goals in collaboration with senior management and stakeholders.
• Developed full-scale project plans and associated communication documents.
• Worked with Business Partners and Learning Team members to identify Communication and Learning deliverables for each effort.
• Worked with Business Partners and Design Team to determine People, Process, and Procedure deliverables for each effort.
• Worked with Architecture, Technology, and Testing teams to implement Compliance Monitoring system enhancements and reporting solutions.
• Managed project issues, risks, and Change Control Requests using the Project Management tracking tool PPRT.
• Set and continually managed project expectations with team members and other stakeholders.
• Identified and resolved issues and conflicts within the project team.
• Identified and managed project dependencies and critical path.
• Planned and scheduled project timelines and milestones using appropriate tools such as Microsoft Project.
• Tracked project milestones and deliverables.
• Proactively managed changes in project scope, identified potential crises, and devised contingency plans.
• Defined project success criteria and disseminated them to involved parties throughout project life cycle.

Confidential

Project Manager/PMO Lead

Responsibilities:

• Ensured governance model/principles were actively documented, promoted and implemented effectively within the Digital Channel Technology Delivery Unit.
• Oversaw regular audits of projects to ensure adherence to project documentation including resource and project plans.
• Ensured project planning and reporting met prescribed format and such reporting was produced accurately and on a timely basis.
• Provided direction and guidance to Program/Project Managers regarding project management tools.
• Performed financial analysis on all budgets and prepared various reports for budget forecasting.
• Collaborated with the finance team to perform all associated activities and prepared appropriate summaries within required timeframe.
• Facilitated calls with Program/Project Managers on a bi-weekly basis to review project status and budget variances.
• Communicated Project Lifecycle training to Digital Channel Technology Team members.
• Assisted in closure of projects and performed required benefit analysis in collaboration with the project team.

Confidential

Project Manager

Responsibilities:

• Provided end-to-end project management from beginning to end within the Corporate Technology and Data group.
• Managed the on-boarding process of applications onto the Access Certification Tool (ACT).
• Worked closely with developers to build out required ICD files for successful implementation onto the tool.
• Assisted Line of Business with Plain Business Language descriptions for roles defined within applications.
• Worked closely with application teams, Line of Business, Operational Risk, and QA groups to provide required documentation for certification defined by audit.
• Consulted with business partners to clarify and define project requirements, business cases, and the statement of work.
• Developed and revised complex project plans and budgets within appropriate tools such as MS Project; PM Universal Workstation, and STAMP.
• Created and delivered presentations to senior management on project goals and plans, including progress reports.
• Set and managed project expectations with project members, application teams, and other stakeholders.
• Proactively managed changes in project scope, identified potential crises, and devised contingency plans.

Confidential

Project/Resource Manager

Responsibilities:

• Managed and coordinated projects within the Online Delivery Unit.
• Created and maintained project documentation including resource and project plans.
• Oversaw and managed project budgets using cost plans and other financial reports.
• Tracked portfolio budget and spend through centralized reporting and coordination with Finance.
• Monitored and update resource allocations and project forecast using Clarity, Open Work Bench, and other project management tools.
• Developed and maintained weekly dashboards to communicate project health to stakeholders.
• Assisted with quality management of projects by maintaining standard reporting such as the Master Delivery Schedule updates, Go to Green plans, and weekly reviews of the Master Project Portfolio.
• Oversaw and managed project status escalations.
• Assisted the Delivery Quality Team with IT Governance around projects.
• Ensured project artifacts were uploaded to the SharePoint site in a timely manner.
• Oversaw timesheet adherence.
• Assisted with improvement of on-boarding/off-boarding process.
• Assisted Business Office with weekly and monthly status reports and dashboards for Delivery Units Leads.

Confidential, North Carolina

Project Manager

Responsibilities:

• Assisted in the implementation of IBM/Sterling Commerce Multi-Fulfillment product, specifically Order Management and Order Capture.
• Managed and maintained multiple project plans for both IBM/Sterling and Confidential 's using Enterprise MS Project.
• Developed and managed budget reports.
• Managed onsite and offshore resources.
• Developed and maintained weekly dashboards and other project documentation.
• Responsible for resource planning.
• Responsible for project server management and reports.
• Responsible for timely review and approval of time and invoices according to Confidential ’s policy.
• Created and delivered presentations to mid-level management on project goals and plans, including status reports.
• Generated various reports using Changepoint and PWA.
• Oversaw and maintained project SharePoint sites.

Confidential

Project Manager

Responsibilities:

• Managed Online Sales and Marketing projects from beginning to end in support of the Confidential and Wachovia Bank merger.
• Defined project scope, goals and deliverables that supported business goals in collaboration with senior management and stakeholders.
• Developed full-scale project plans and associated communications documents.
• Effectively communicated project expectations to team members and stakeholders in a timely and clear fashion.
• Managed project issues, risks, and Change Control Requests using the Project Management tracking tool Clarity.
• Liaised with project stakeholders on an ongoing basis.
• Set and continually managed project expectations with team members and other stakeholders.
• Identified and resolved issues and conflicts within the project team.
• Identified and managed project dependencies and critical path.
• Planned and scheduled project timelines and milestones using appropriate tools.
• Tracked project milestones and deliverables.
• Developed and delivered progress reports, proposals, requirements documentation, and presentations.
• Determined the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
• Proactively managed changes in project scope, identify potential crises, and devise contingency plans.
• Defined project success criteria and disseminate them to involved parties throughout project life cycle.
• Built, developed, and grew any business relationships vital to the success of the project.

Confidential

Project Manager

Responsibilities:

• Oversaw the transition of Leaves from MetLife to Aetna.
• Provided day to day project plan administration and coordination to the MetLife Transition Project.
• Coordinated core team meetings and agendas.
• Created project plans, timelines, task lists, and status reports for project.
• Tracked project milestones, outstanding issues, and monitored results.
• Communicated regularly and effectively, and built/sustained ongoing relationships with the Benefit Services Team and other project leaders to coordinate project initiatives.
• Maintained data files for regular reporting and measurements.
• Responsible for the delivery of team accountability with assigned timeframes.
• Responsible for the creation and maintenance of the team’s SharePoint site to ensure ongoing communication to project team members.
• Monitored in-flight leaves remaining at MetLife through closure and ensured accurate pay and benefits classification with Fidelity payroll upon return.
• Responsible for research and resolution of escalations emanating from the MetLife/Aetna transition.
• Utilized Fidelity systems eWorkplace and Plan Sponsored Website (PSW) to ensure Associates pay and benefits were reflected appropriately.
• Accessed Aetna’s system Workability to ensure transitioned Associates reported intermittent time to Aetna.
• Accessed MetLife system Metlink to pull reports on short-term, long-term, Unpaid Medical, and FMLA leaves to resolve claim discrepancies during the transition period.