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Project/ Program Manager Resume

2.00 Rating

Charlotte, NC


  • 17+ years of Project Management and Application Development & Maintenance experience in delivering mission - critical, full life-cycle projects on-time and on-budget for the Analytics, Banking & Financial Services (BFS), Life Sciences, Retail, Digital Marketing and Insurance industries.
  • Results-oriented with an extensive background in the Requirement gathering/Analysis, Design, Development, Testing, and Production rollover of DWBI/ ETL and Database technologies.
  • Practices a team-based management style and possesses excellent interpersonal skills.
  • Have immense experience in Project Management, Application Development and Support, Handling onsite-offshore model of operation, Stakeholder Management, Enterprise wide implementations, Integration and Release Management, Data Governance, Business requirement gathering and analysis, Agile and SDLC activities.
  • Experienced in quickly understanding complex project objectives, generating project scope documentation, create reports of projects level budgets, building stakeholder consensus to delivery approach.
  • Creates and manages project scope, schedules and budgets; aligns resources, establishes responsibilities and monitors critical path. Manages the agile and iterative planning, execution, and completion of deliverables.
  • Lead projects ensuring they adhere to the established project methodologies, standards, tools, processes, policies, and procedures. Ensures project management methods are used during initiation, phase-gating, and closure.
  • Clearly articulates deliverables, release plans, work status, and issues to leadership, and business partners.
  • Lead the project scope change management process. Identifies potential risks to the completion of the project, including resources, costs, and systems. Recommends appropriate solutions.
  • Reviews delivery effectiveness; prepares, evaluates, and recommends project course corrections when needed.
  • Researches, evaluates, recommends and leads implementation of acceptable solutions for issues from a business perspective.
  • Having 58+ months of onsite (USA, UK & Ireland) exposure in onsite-offshore model, resolving highly-critical issues and customer interaction.
  • Also conducts quality assurance for tasks and deliverables.
  • Very rapid learner, voracious reader, good listener, effective writer and speaker, extremely organized and disciplined, good people skills.
  • Team Building, Staff Management, Leadership, Conflict Management, Decision-making Motivation, Negotiation, Coaching and Training.
  • Evaluate staff by providing feedback to team members' functional managers.
  • Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
  • Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.
  • Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments.
  • Bagged client’s appreciation on several occasions (Identified as Ovation and Instant Award for outstanding performer in AML, CODIS, MIDAS and DMIS.
  • Possesses good business knowledge in Banking & Financial Services, Insurance, Health Care, Life Science, Retail, Digital Marketing, SAS Analytics and Big Data.
  • Technologies worked for Teradata, Oracle, Tableau, Informatica, Oracle 10g/11g, Data warehousing & Business Intelligence (DWBI), Data Modelling & analysis, Data Architecture
  • Experience of major Banking Integration, transformation, regulatory and separation programs.
  • Posse’s excellent communication and interpersonal skills and ability to lead team as well as program/ projects.
  • Innovative in approach, enjoys learning new methods and ideas and putting them into daily practice.
  • Exposure to quality processes CMM level 5 and ISO including gap analysis


RDBMS Tools: Oracle 8i/9i/10g/11g, Teradata, SQL, PL/SQL, Sybase 11.5, Microsoft SQL Server 2000/2005, Microsoft Access

Languages/Tools: Informatica 9.x, Actimize, Java, TOAD, SQL Navigator, Microsoft Visual Studio.NET, Tivoli, Chordiant, SQL * LOADER, HEAT, Putty

Project Management Tools: Microsoft Office, MS Project, JIRA, Trello,LiquidPlanner

Source Control Tools: Visual SourceSafe, PVCS, IBM Clear Case, MKS Source Integrity

Design Tools: Erwin, Rational Rose, UML, RUP tools and Visio

Internet Tools: IIS, JavaScript, Web Services, SharePoint 2003/2007

Testing Tools: Load Runner, Mercury Test Director and Quality Center

Reporting Tools: Tableau 9.x, Cognos, Business Objects, SQL Reporting Services, Microsoft Excel & PowerPoint

Operating System: Windows 2008, Windows 2003, Windows XP, 2000/NT/98, UNIX, DOS, Linux


Confidential, Charlotte, NC

Project/ Program Manager


  • Lead in project planning activities including feasibility studies, project schedule, estimation, cost/benefits, alternative solutions, resource requirements, and project estimates.
  • Organizes leads and represent a daily meeting with customer covering from all aspects.
  • Manage transition of client from solutions implementation to client support/ operations. Manage the development and maintenance of implementation portions of project.
  • Ensure that the application’s SLA is maintained and client concerns are addressed promptly.
  • Represent the IT team and manage delivery, driving towards achieving targets on time.
  • Tracks and reports project status (schedule, milestones, risks and issues) to leadership.
  • Manage business, customer and stakeholder’s expectation and relationship.
  • Responsible for implementation & release plan and develop contingency plans.
  • Change control management, knowledge management, operations excellence, cross cultural adaptability, communication, drive for results
  • Manage a team of highly skilled technical professionals

Confidential, Columbus, Ohio

Project Manager


  • Prepare project plans, milestones, and resource allocation. Execute projects with resources On-Site as well as Off-Shore. Interact with business users; gather requirements; develop ETL design; prepare mapping documents, develop high level and detail ETL designs.
  • Organizes leads and represent a daily meeting with customer covering from all aspects.
  • Facilitated IT-business collaboration through the management of governance activities for selected enterprise applications. Developed a new governance model that focused on business process improvements and technology optimization.
  • Ensure that the application changes and fixes are implemented on schedule, on budget, within scope and with quality.
  • Provided metrics, statistics, scope of work estimates, project plans that facilitated decision making for corporate initiatives.Responsible for implementation & release plan and develop contingency plans.
  • Appraise, discuss and set performance objectives with team members




  • Responsible for building proposal, estimates & plan for development & maintenance projects.
  • Develops data collection and evaluation methodologies, including format design, project criteria and requirements, data compilation, relevancy and usage.
  • Troubleshoots data submission errors and data error issues
  • Serves as lead point of contact for operations takes charge of all aspects of service delivery in the account. Track and Monitor project tasks and report status to stake holders
  • Managed vendors and stakeholders for customer including their business users
  • Resolves all project issues including budget, timeline, scope changes, software functionality and technology to ensure meeting business requirements and quality.
  • Appraise, discuss and set performance objectives with team members




  • Responsible for analysis, estimates, project plan, design, development & testing.
  • Manage business, customer and stakeholder’s expectation and relationship.
  • Schedule and leads project status meetings, documents.
  • Data analysis, data cleansing, and data transformationandmigration using ETL tools.
  • Track and Monitor project tasks and report status to stake holders
  • Supervised and participated in logical and physical data structures creation, determined and defined business rules for data scrubbing, transformation and data refresh frequencies.


Project Lead/ Designer


  • Responsible for analysis, estimates, project plan, design, development & testing.
  • Design and develop the technical/functional specification for ETL development and implement using Informatica.
  • Analyze dependencies for workflow for various ETL processes, handle exception, and maintain logs.
  • Track and Monitor project tasks and report status to stake holders and leadership.
  • Proven success in preparing implementation plan and deployment.


Lead Analyst


  • Requirement analysis, feasibility study and estimation.
  • Preparing Technical specification document and Implementation plan.
  • Developing PL/SQL procedures, packages and Unix shell scripts to load the data in flat files to ODS and staging area of Data Warehouse.
  • Preparing Design Document, Unit, System Test Cases and Implementation Plan.
  • Worked on performance tuning of PL/SQL packages.

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