PROFESSIONAL SUMMARY

• Results and quality oriented Senior Project Manager and Certified Scrum Master with extensive experience in various industries including, Entertainment, Finance, Ethics & Compliance, Healthcare, Manufacturing and Commercial Real Estate.
• Strong management and analysis skills with expertise in Waterfall and Agile SDLC methodologies. Substantial knowledge and experience in managing multiple cross - functional teams, creating and maintaining complex project plans/schedules, creating the work breakdown structure and managing deliverables. Undertaken varied tasks including eliciting requirements, analyzing and modeling current business and system workflows, identifying areas of process improvement and provide support to IT teams. Possess excellent communication and interpersonal skills to motivate team members to meet deadlines and bridge the language gap between technical and non-technical project stakeholders.
• Proactive, detail oriented, adept at conflict resolution and a quick learner able to adapt in any work environment.

PROFESSIONAL EXPERTISE

• Strong Project Management and coordination experience between team members and cross-functional teams.
• Experience working directly with clients, outsourcing work to vendors, managing project and product deliverables.
• Adept at creating, managing and tracking project plans, Gantt charts, resource plans, budget plans, action items.
• Applied knowledge of Waterfall, Agile Scrum and XP methodologies.
• Past experience as a Business Analyst conducting Requirements Gathering Sessions to define system requirements via interviews, questionnaires, brainstorming sessions, workshops and prototyping.
• Experience creating Business Requirements Documents (BRD) and Functional Requirements Documents.
• Proficient at performing Gap Analysis by comparing as-is processes with to-be processes to create optimized systems.
• Knowledge of UML to create Use Case Model, Activity, Entity-Relationship and Process Flow diagrams.
• Experience with Business Process Modeling, identifying workflow inefficiencies and understanding of Six Sigma.
• Configuration management experience, including documentation of change requests, validation, feasibility analysis.
• Experience with Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems.
• Strong presentation skills, ability to coordinate meetings, interviews and communicate project status to management.
• Possess QA skills performing manual system testing, smoke testing and sanity testing.
• Skilled at creating user training manuals and conducting group-training workshops during the deployment stage.

TECHNICAL AND BUSINESS SKILLS

Operating Systems: Windows (10, 8, 7, Vista, XP, 2003, 2000), Mac OSX

Project Management Tools: MS Project, Jira, Clarity, Agile Accelerator, Trello, SNOW Agile

Microsoft Office Tools: MS Word, MS Excel, MS PowerPoint

Business Intelligence Tools: Cognos BI

CRM/ERP Tools: Salesforce, SAP

Database: MS SQL Query Browser Enterprise Compliance/Risk Management Tools eGRC Archer

Testing/Defect Tracking Tools: HP Quality Center, Jira, BMC Remedy, SysAid, ServiceNow

Modeling Tools: MS Visio, SmartDraw, Lucidchart

Version Control/Document Management Tools: Perforce, Documentum, NetDocuments, MS SharePoint, Box, Bitbucket

PROFESSIONAL EXPERIENCE

Confidential, Los Angeles, CA

Scrum Master/Project Manager

Responsibilities:

• Led the engineering groups under Fox Media Services and Fox Audio Services in a fully Agile Scrum environment.
• Conducted daily scrum meetings, sprint planning, kickoffs, retrospectives, sprint grooming and review sessions and created burndown charts, sprint velocity and sprint task completion reports to share with Operations executives.
• Assisted team members with breaking down the work into manageable tasks and assigning story points within Jira.
• Managed and tracked sprint tasks daily in Jira, helped remove blockers to keep the team focused on tasks and escalated issues whenever necessary to the director of engineering department.
• Met weekly with the Product Owner to provide coaching on Agile Scrum best practices and assisted with grooming the product backlog and update the high level Portfolio/Program Management report in Trello.

Environment: Windows 10, Jira, Trello, Confluence, Quip, Bitbucket, Lucidchart, ServiceNow, MS Visio, Slack, MS Office.

Confidential, Glendale, CA

Project Manager

Responsibilities:

• Interviewed with Contingent Workforce Management as well as Directors/Managers within DDN Studio Ops and created process flow diagrams to identify the onboarding discrepancies within the various non-employee categories.
• Elicited/Analyzed the current onboarding practices and requirements for agency temps and independent contractors.
• Created a project charter, project plan and weekly status report to communicate project progress to management.

Environment: Windows 10, MS Project, MS Office, MS Visio, MS SharePoint, Disney IO, Box.

Confidential, Torrance, CA

Sr. Project Manager

Responsibilities:

• Led a successful $2.1M implementation of a cutting edge Enterprise Governance, Risk, Compliance initiative (eGRC).
• Managed two paperless repository initiatives totaling $1M budget (NetDocuments and EMC Documentum D2) Enterprise Content Management Systems (ECM) for Legal and Enterprise Compliance using Agile Scrum.
• Managed the Next Chapter program as Portfolio Manager overseeing 8 workstreams, gathering detailed reports from PMs and creating high level timelines, summary/risk reports at the portfolio level to national managers.
• Facilitated collaboration and relationship management between the business stakeholders, RSA professional services, BTS core project team, QA vendor, InfoSec & Risk Assessment teams to design the solution for the end users.
• Led the cross-functional team efforts from requirements gathering to implementation phases including vetting the vendors, creation of the SOW contracts and coordinated technical teams on security and integration requirements.

Environment: Windows 7, MS Project, MS Office, NetDocuments, Documentum, eGRC, Clarity, Agile Accelerator, Box.

Confidential, Westwood, CA

Project Manager/Technical Project Manager

Responsibilities:

• Interfaced directly with Fortune 500 clients and managed the project team to coordinate all efforts in implementing experiential learning and custom courses and meet the clients’ ethics and compliance business needs.
• Created and maintained complex project plans/schedules using Agile Scrum and Waterfall methodologies.
• Coordinated with the account manager and acquired project status information using Salesforce.
• Conducted weekly status meetings with the client and project team to provide project status, revise the project schedule, manage project scope changes, set expectations with the client and gather feedback on deliverables.
• Worked with Network Operations and Information Technology teams to lead and manage several IT projects including the global Disaster Recovery, Perforce redundancy, Cybertrust Security Compliance and Server Virtualization projects.
• Conducted daily status meetings, following up directly with network engineers and database administrator on action items to track project health, tracked issues in Jira and communicated status weekly to executive team.

Environment: Windows 7, MS Project, Perforce, Teamtrack, Jira, Salesforce, Remedyforce, MS SharePoint.

Confidential, Sherman Oaks, CA

Project Manager/Business Analyst

Responsibilities:

• Managed and coordinated all efforts among department managers, end users and hospital coordinators onsite involved in the cloud based document management (DocuVantage) implementation project across the entire SDLC.
• Played an active role in the vendor selection process and presented the project Request for Proposal to executives.
• Elicited and delivered user requirement specifications to the vendor for end-user customization, tracked and logged software issues, provided status updates to upper management, provided user support and user training sessions.
• Interviewed managers and supervisors from each department to capture the current detailed business process and designed complex workflow diagrams using SmartDraw to visually map the to-be paperless workflow processes.
• Created detailed manuals on IT technical processes to conform to the new HIPAA compliance standards.
• Coordinated efforts with hospital clients and Cisco technicians to establish secure FTP and VPN connectivity.
• Collaborated with external vendors to help create and maintain the Business Continuity and Disaster Recovery Plan.

Environment: Windows 7, MS Project, SmartDraw, MS PowerPoint, MS Word, MS Excel, CUBS, Citrix, Healthport.

Confidential, Pasadena, CA

Project Coordinator

Responsibilities:

• Coordinated efforts with the Project Manager, SME and IT Director within the OPPR Deployment Team to define the project scope, deliverables and detailed Project Plan and Project Schedule using MS Project and MS Excel.
• Coordinated with all team members and other project members within cross-functional teams to track and manage all project deliverables, action items and ensure all deadlines are met according to the project schedule.
• Captured and refined deliverables dates through meetings and maintaining the project schedule in MS Excel.
• Created the enterprise Pharmacy Information Management System (ePIMS) User Provisioning Process document.
• Designed a governance folder structure in MS SharePoint to facilitate collaboration of documents between teams.

Environment: Windows XP, IBM Lotus Notes, BMC Remedy, MS Project, MS PowerPoint, MS Excel, MS SharePoint.

Confidential, Segundo, CA

Business Analyst

Responsibilities:

• Managed and delegated tasks to team members and tracking progress using CRM Sales Force Automation.
• Proactively conducted analysis and troubleshooting on property level issues using Oracle CRM and SAP tools.
• Performed QA manual system testing of test scenario and test cases of new Order Management System releases.
• Generated Excel reports using Vlookup, pivot tables and macros to provide progress status to management.

Environment: Windows XP, SAP, Oracle Siebel CRM Sales Force Automation, Cognos BI, MS Excel, MS SharePoint.

Confidential, Los Angeles, CA

Business Analyst/Jr. Project Manager

Responsibilities:

• Worked closely with Business Process Improvement Manager as member of Business Effectiveness Group and acted as a business liaison to help define project scopes and determine deliverables in MS Project.
• Created the Business Requirements Documents, Budget Plans, Resource Plans, Gantt charts, Status Reports and PowerPoint Presentations to present the 40 new Process Improvement proposals with the team to management.
• Interfaced with cross-functional teams and lead the deployment of the large Clarity implementation project as point of contact and Systems Administrator for the new CA Clarity project tracking and management tool.
• Performed sanity manual testing as part of QA and facilitated UAT to acquire sign-off from IT Global Architect.
• Conducted group training workshops and visual system demonstrations to introduce Clarity to Confidential staff.

Environment: Windows XP, MS Word, MS Excel, MS Visio, MS PowerPoint, MS Project, Clarity, MS SharePoint.

Confidential, Camarillo, CA

Business Process Analyst

Responsibilities:

• Served as business liaison between the Program Manager, Corporate Treasurer and Sr. Accountant to draft the current business process workflow on credit policies and procedures and rewrite the policies to enhance the AP/AR processes.
• Produced as-is and to-be processes by drawing process flow diagrams on the credit policies using MS Visio.
• Designed User Acceptance Test plan, Test Script standard templates for IT groups and cross-department sharing.

Environment: Windows XP, MS Word, MS Excel, MS Visio, MS PowerPoint, MS Project.

Confidential, CA

Business Analyst/Quality Analyst

Responsibilities:

• Created Gap analysis document according to eCRM 2.0 image management tool after defining system requirements.
• Worked closely with Data Warehousing team members and participated in extensive testing of the eCRM server database by running query lookups and executing SQL queries using MS SQL Query Browser.
• Conducted manual QA testing, generated forms, validated fields with the QA team lead and logged issues into Jira.

Environment: Windows XP, MS Word, MS Excel, MS Visio, SmartDraw, MS PowerPoint, MS SQL Query Browser, Jira.

Confidential, Danbury, CT

Business Analyst Intern

Responsibilities:

• Documented the as-is process based on the DCS application current user interface setup via business process flowchart diagrams using SmartDraw to demonstrate the current system workflow and identify design inefficiencies.
• Job shadowed and interviewed field workers offsite to gather business, functional and technical requirements.
• Worked closely with developers to provide a visual storyboard and designed User Interface wireframes, page mock-ups, menus, entry fields and buttons for the new PDA version interface using SmartDraw and MS Visio.

Environment: s: Windows XP, .NET, MS Outlook, MS Word, MS PowerPoint, MS Excel, MS Visio, SmartDraw.